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Compare Salesforce Service Cloud vs Kustomer

Comparison Summary

For Salesforce Service Cloud vs Kustomer comparison, Our AI algorithm looked at 13452 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Service Cloud and Kustomer to solve their respective business needs.

Pros and cons of Salesforce Service Cloud and Kustomer

Salesforce Service Cloud is more suited to businesses that require Helpdesk Management with Phone Calls and Customer Case Management where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Salesforce Service Cloud and Kustomer are Help Desk software, peers recommend Salesforce Service Cloud for knowledge management and helpdesk management where as Kustomer is more known for customer feedback management and sending & publishing communications .

logo Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than Kustomer for

Software Failure Risk

  • medium

logo Kustomer

Focus area

Kustomer is better than Salesforce Service Cloud for

Software Failure Risk

  • low

About

Service Cloud: Customer Support & Call Centre Software

Kustomer: Customer Service Software Reimagined

Age

1999

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

109

59

Total Goals
(we found evidences for)

18

14

Top Processes

Evidences indicate better relative satisfaction



customer case management


engagement management

engaging and following up



knowledge management

creating knowledge base


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management



customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



campaign management

campaign monitoring

campaign analytics


training & onboarding


sales call management


relationship management


content management


generation of new leads


community building


lifetime value management





account management


loyalty management

customise loyalty program

identify target customers


touchpoint management



rating and review management


products & pricelist management


business development



revenue cycle management





competitive intelligence


follower management


lead qualification

lead qualification: technographic


opportunity management


channel management


sales review & feedback




performance management


social media marketing


conference call management



conversion management




pipeline management


segmentation and targeting




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Enter new markets internationally or locally

  • Grow market share

  • Increase average basket value

  • Manage risk

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting