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Salesforce Sales Cloud vs Sugar CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Sales Cloud vs. Sugar CRM is based on a specific set of business needs and context. The comparison uses 40897 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud and Sugar CRM

Salesforce Sales Cloud, Sugar CRM, Pipedrive, HubSpot CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud covers Contact List Management, Engagement Management, Lead Tracking, Workflow Management, etc.

Sugar CRM focuses on Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. " - Jane Moran

"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. " - Barry Myers

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud

Focus area

Salesforce Sales Cloud is better than Sugar CRM for

Software Failure Risk

  • medium

logo Sugar CRM

Focus area

Sugar CRM is better than Salesforce Sales Cloud for

Software Failure Risk

  • medium

About

Sales Performance Management Software

SugarCRM: #1 Rated Customer Relationship Management Software

Age

1999

2004

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

131

104

Total Goals
(we found evidences for)

22

18

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list


engagement management

engaging and following up

engaging with scheduling & cadence




communication management

sending & publishing communications

tracking & monitoring communications


sales document management

proposal & quote management




generation of new leads



campaign monitoring

campaign analytics



social media management

social media analytics

monitoring social media

managing social media account

scheduling post to social media

engaging on social media


training & onboarding


relationship management



sales call management

meeting management


customer case management



business development


customer feedback management

measuring customer satisfaction

measuring net promoter score



knowledge management

creating knowledge base


products & pricelist management


conversion management


content publishing

searching for content


opportunity management



competitive intelligence


lifetime value management




identify target customers

customise loyalty program


lead qualification: technographic

lead qualification: demographic







rating and review management


community building


sales review & feedback


performance management


follower management



promotion management




social media marketing



discount management


revenue cycle management


billing and invoice management





courses & assessment

create learning path





advocacy management




international marketing


personalized marketing


community marketing




relationship marketing


motivation management




conference call management


trade show marketing


sales quota management


license management


touchpoint management


subscription management



distribution management



referral management


channel management


sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve efficiency

  • Improve ROI

  • Improve stakeholder relations

  • Scale best practices

  • Improve visibility

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Manage risk

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Establish thought leadership

  • Increase average basket value

  • Improve navigation

  • See 19 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting