About Salesforce Sales Cloud
Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.
It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.
It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.
Peer and Expert Reviews
for
Salesforce Sales Cloud
Goals
Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Salesforce Sales Cloud .
Channels
It is the best suited for e-mail, phone calls, social media, channels.
Processes
Peers recommend contact list management, engagement management, communication management, as the business processes that they have been most satisfied while using Salesforce Sales Cloud .
Read Reviews of Business Process for Salesforce Sales Cloud
Contact list management
Contacts history
Tracking contacts
Creating contact list
Engagement management
Engaging and following up
Engaging with scheduling & cadence With Phone calls
Communication management With E mail and Phone calls
Sending & publishing communications With E mail and Phone calls
Tracking & monitoring communications With Phone calls and E mail
Customer case management
Lead tracking
Workflow management
Sales document management
Contract management
Proposal & quote management With Phone calls
Digital signature With E mail and Mobile and Mobile app
Document sharing With Offline and On premises
Lead management
Helpdesk management With Phone calls
Generation of new leads
Collaboration
Campaign management
Campaign monitoring With Phone calls
Campaign analytics
Forecasting
Training & onboarding
Social media management With Social media
Social media analytics
Monitoring social media With Social media and Phone calls and Promotions
Managing social media account With Social media and Mobile
Scheduling post to social media With Social media and Chat and Phone calls
Engaging on social media With Social media and Chat
Relationship management
Sales call management With Phone calls and E mail
Call recording With Phone calls
Meeting management With Phone calls and E mail
Pipeline management
Account management
Knowledge management
Sharing knowledge
Customer feedback management
Measuring customer satisfaction
Products & pricelist management With E mail and Website
Lead engagement
Business development
Advertisement
Opportunity management
Conversion management
Content management With Social media
Content sharing With Social media
Content publishing With Promotions and Website and Coupons
Searching for content With E mail and Social media and Facebook
Competitive intelligence
Lifetime value management With E mail and Website and Chat and Social media
Capturing leads
Deal management With Mobile
Lead qualification
Lead qualification: technographic
Lead qualification: demographic
Lead analytics
Product marketing With E mail and Phone calls
Lead nurturing
Rating and review management With Phone calls
Performance management
Channel marketing With Website and Channel partners
Follower management
Community building
Sales review & feedback With Mobile and Mobile app
Promotion management With Promotions
Social media marketing With Social media and E mail and Offline and Causes and charity
Funnel analysis
Billing and invoice management With E mail
Upselling
Telemarketing With Phone calls and Offline and On premises
Coaching With Phone calls
Lead routing With E mail and Phone calls
Loyalty management
Discount management With Mobile
Revenue cycle management With E mail
Digital marketing With Social media
Drip marketing
Market research With Phone calls and Offline and Point of sale and Website and Display advertisement
Event management
Courses & assessment
Create learning path
Offer management
Partner marketing
Advocacy management
Groups management
International marketing
Personalized marketing
Direct marketing With E mail and Text sms
Relationship marketing
Motivation management
Cross selling
Community marketing
Media buying With E mail and Mobile and Mobile app
Trust management
Trade show marketing With Offline and Trade shows
Sales quota management
Distribution management With E mail
License management
Playbook creation
Touchpoint management
Popular Business Setting
for
Salesforce Sales Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Salesforce Sales Cloud to Increase sales & revenue and Acquire customers
Verify if it works for you
IT and Other Capabilities
for
Salesforce Sales Cloud
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
24/7 Support
Email Support
Chat Support
Other
Failure Risk Guidance Security Report ?
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Top Failure Risks for Salesforce Sales Cloud
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