Salesforce Sales Cloud Overview
Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.
Use Cases
Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.
Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc. and Salesforce Sales Cloud support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Salesforce Sales Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to." - Adam Lavezzo
Salesforce Sales Cloud, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Sales Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Salesforce Sales Cloud Use Cases
Why is Salesforce Sales Cloud the best choice for Contact List Management?
What solutions does Salesforce Sales Cloud provide for Engagement Management?
How can Salesforce Sales Cloud optimize your Lead Tracking Workflow?
How efficiently Does Salesforce Sales Cloud manage your Workflow Management?
What solutions does Salesforce Sales Cloud provide for Communication Management?
91+ more Business Use Cases
88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
|
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp |
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
|
Patrick Spence CEO Sonos |
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Arvind Krishna Chairman & CEO IBM |
Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna |
Case Studies
CASE STUDY RBC Wealth Management
CASE STUDY Zota
CASE STUDY Uber Eats
CASE STUDY Prudential
CASE STUDY Nexo
CASE STUDY Panasonic
Video
How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce
Frequently Asked Questions(FAQ)
for Salesforce Sales Cloud
What is Salesforce Sales Cloud?
Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.
It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.
It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.
What is Salesforce Sales Cloud used for?
What are the top features of Salesforce Sales Cloud?
Who uses Salesforce Sales Cloud?
What are Salesforce Sales Cloud alternatives?
Where is Salesforce Sales Cloud located?
Peers used Salesforce Sales Cloud for contact list management and engagement management
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (63) |
| Analytics | Read Reviews (776) |
| Custom Reports | Read Reviews (5873) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (63) |
| Analytics | Read Reviews (776) |
| Custom Reports | Read Reviews (5873) |
Salesforce Sales Cloud Integrations
Salesforce Sales Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Sales Cloud
Software Failure Risk Guidance
?for Salesforce Sales Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Sales Cloud
Salesforce, Inc. News
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce Announces Agentforce for Public Sector
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce, Inc. Profile
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