Salesforce Sales Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Sales Cloud based on over 35687 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Sales Cloud, Pipedrive, HubSpot CRM, Zoho CRM, Sugar CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Sales Cloud is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Sales Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Sales Cloud supports business activities such as:
- Contact List Management
- Engagement Management
- Lead Tracking
- Workflow Management
- Communication Management
Salesforce Sales Cloud can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Grow Market Share, etc. As a solution, Salesforce Sales Cloud's capabilities include Dashboard, Personalization, Recording, etc.
Salesforce Sales Cloud was founded in 1999. Computer Software Vertical is its biggest customer base.
Reviews
"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler
Cuspera Reviews
88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Salesforce Sales Cloud.
Use Cases
Peers recommend Contact List Management , Engagement Management , Lead Tracking , as the business use cases that they have been most satisfied while using Salesforce Sales Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Contact List Management |
4.81/5 ★ |
"...i also liked the feature called Data.com because it provided contact information on clients...." Peer review by Miriam Wagner-Griffin, Publishing |
| contacts history |
4.95/5 ★ |
"...Better customer interactions due to clear records of history and customer information...." Peer review by Danae Frank |
| tracking contacts |
4.97/5 ★ |
"...The fact that Salesforce is applied in our industry to simply the process of tracking all contact made with the end customer, call or email...." Peer review by Anonymous Reviewer, Professional Training & Coaching |
| creating contact list |
3.53/5 ★ |
"...Ability to track interactions with customers across marketing and sales teams, search for account and contact information, create custom dashboards for reporting, and integrate with other software applications like Marketo...." Peer review by Jenna Cheng, Financial Services |
| Engagement Management |
4.69/5 ★ |
"...I really liked all the features and modules for tabling customer flow and followup...." Peer review by Norman David Agan II, Telecommunications |
| engaging and following up |
4.72/5 ★ |
"...We’re moving advanced analytics right to the forefront of our engagement strategy...." Testimonial by Rob Birse, Vice President, Global Advanced Analytics, AI, and B2B Ecommerce, Kellogg |
| engaging with scheduling & cadence |
1.96/5 ★ |
"...Easy to create hit lists and manage cadence..." Peer review by Anonymous Reviewer |
| Lead Tracking |
4.97/5 ★ |
"...The online app has been great for tracking leads, contacts, and customer inquiries...." Peer review by Alex Grahm, Retail |
| PEER EXPERIENCES | |
|---|---|
| Contact List Management |
4.81/5 ★ |
"...i also liked the feature called Data.com because it provided contact information on clients...." Peer review by Miriam Wagner-Griffin, Publishing |
|
| contacts history |
4.81/5 ★ |
| tracking contacts |
4.81/5 ★ |
| creating contact list |
4.81/5 ★ |
| Engagement Management |
4.69/5 ★ |
"...I really liked all the features and modules for tabling customer flow and followup...." Peer review by Norman David Agan II, Telecommunications |
|
| engaging and following up |
4.69/5 ★ |
| engaging with scheduling & cadence |
4.69/5 ★ |
| Lead Tracking |
4.97/5 ★ |
"...The online app has been great for tracking leads, contacts, and customer inquiries...." Peer review by Alex Grahm, Retail |
|
91+ more Business Use Cases
Our AI advisor, Wyz, harnessed 35687 insights from peers and experts to help you assess how these Salesforce Sales Cloud use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler |
|
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
|
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mk Getler Chief Marketing Officer Loop & Tie |
Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler |
|
Rob Birse Vice President, Global Advanced Analytics, AI, and B2B Ecommerce Kellogg |
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
|
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp |
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study KelloggRead More |
|
Case Study SonosRead More |
|
|
Case Study BetterUpRead More |
Frequently Asked Questions(FAQ)
for Salesforce Sales Cloud
What is Salesforce Sales Cloud?
What is Salesforce Sales Cloud used for?
What are the top features of Salesforce Sales Cloud?
Who uses Salesforce Sales Cloud?
What are Salesforce Sales Cloud alternatives?
Where is Salesforce Sales Cloud located?
Popular Business Setting
for Salesforce Sales Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Salesforce Sales Cloud to Enhance customer relationships and Acquire customers
Salesforce Sales Cloud Alternatives
Peer and Expert Opinion on Features
for Salesforce Sales Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (1028) |
| Personalization | Read Reviews (683) |
| Recording | Read Reviews (580) |
| Ticketing | Read Reviews (296) |
| Widgets | Read Reviews (186) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (1028) |
| Personalization | Read Reviews (683) |
| Recording | Read Reviews (580) |
| Ticketing | Read Reviews (296) |
| Widgets | Read Reviews (186) |
IT and Other Capabilities
for Salesforce Sales Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2222) |
| Data Import | Read Reviews (5774) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2222) |
| Data Import | Read Reviews (5774) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (411) |
| 24/7 Support | Read Reviews (5093) |
| Chat Support | Read Reviews (399) |
| Phone Support | Read Reviews (504) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (411) |
| 24/7 Support | Read Reviews (5093) |
| Chat Support | Read Reviews (399) |
| Phone Support | Read Reviews (504) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (63) |
| Analytics | Read Reviews (776) |
| Custom Reports | Read Reviews (5873) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (63) |
| Analytics | Read Reviews (776) |
| Custom Reports | Read Reviews (5873) |
Software Failure Risk Guidance
?for Salesforce Sales Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Sales Cloud
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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