Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Salesforce Sales Cloud
Brand: Salesforce Sales Cloud
Rating: 4.36 (35687 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(35687)

Sales Performance Management Software

AI Powered

Salesforce Sales Cloud Overview

Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.

Other use cases:

Workflow Management
Communication Management
Sales Document Management
Helpdesk Management
Lead Management
Generation Of New Leads
Collaboration

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Grow Market Share
Improve Efficiency
Improve ROI
Improve Stakeholder Relations
Scale Best Practices
Improve Visibility
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Manage Risk
Improve Brand Engagement
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency
Shorten Ramp Up Time
Establish Thought Leadership
Increase Average Basket Value
Improve Navigation

See all business priorities See less business priorities

Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc. and Salesforce Sales Cloud support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Salesforce Sales Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community." - Jane Moran

Salesforce Sales Cloud, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Salesforce Sales Cloud Use Cases

How does Salesforce Sales Cloud address your Contact List Management Challenges?

Salesforce Sales Cloud facilitates the management of contact lists by providing a centralized location to store and update customer contact information. This platform integrates with communication channels, enabling tracking of interactions and automating tasks. Users can leverage Salesforce to organize, analyze, and report on contact data. However, the platform's compatibility with certain contact management software may be limited.

"...It has all the fields you would expect, customer name, contact info, address, email, website etc...." Peer review by Andrea Hanson, Construction

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How can Salesforce Sales Cloud enhance your Engagement Management process?

Salesforce Sales Cloud Engagement Management facilitates organized follow-up with customers, simplifies lead tracking and management, and allows for personalized customer interactions. Salesforce Sales Cloud Engagement Management can be expensive and requires additional products for advanced features.

"...- it allows the entire organisation to track customer interactions through every aspect of the sales process - stores customer information in an easy to access system and can be exported into reports for quick analysis - web UI means it can scale to the entire org, and increases productivity - out of the box functionality..." Peer review by Fraser Doig, Computer Software

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What solutions does Salesforce Sales Cloud provide for Lead Tracking?

Salesforce Sales Cloud enables tracking of leads, from initial contact to closing deals, using a comprehensive system that integrates with web forms and automates email campaigns. It also facilitates managing contacts and opportunities from mobile and desktop devices. However, entering new leads can be time-consuming and requires extensive training.

"...Ease of use and the fact that it features everything we need to track and monitor for our campaigns...." Peer review by Oluwatobi Allen, Marketing and Advertising

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What solutions does Salesforce Sales Cloud provide for Workflow Management?

Salesforce Sales Cloud provides workflow management capabilities that streamline processes like lead generation, sales, and customer interactions. It facilitates automation and integration, enabling users to manage data, automate tasks, and collaborate effectively. Salesforce Sales Cloud offers extensive customization options but complex workflows can sometimes be challenging to set up and manage.

"...Between the ability it offers for you to build your own fields, pages, workflows and so forth to the App store where you can integrate additional tools to make Salesforce work exactly how your organization needs...." Peer review by Jenni Hastie, Computer Software

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How can Salesforce Sales Cloud enhance your Communication Management process?

Salesforce Sales Cloud Communication Management enables users to manage communications, automate tasks, and track interactions. It integrates with social media platforms and supports reporting and analytics. Salesforce Sales Cloud Communication Management may not track delivered messages effectively.

"...I love the integrations with Outlook and Vonage that enable me to keep track of emails and calls to clients...." Peer review by Scott Hunter, Computer Software

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91+ more Business Use Cases

88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jane Moran CIO Unilever	I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran
Rob Birse Vice President, Global Advanced Analytics, AI, and B2B Ecommerce Kellogg	Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

CUSTOMERS	TESTIMONIALS
Jane Moran CIO Unilever	I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran
Rob Birse Vice President, Global Advanced Analytics, AI, and B2B Ecommerce Kellogg	Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

Case Studies

Manufacturing

CASE STUDY Godrej & Boyce

Salesforce helped Godrej & Boyce unify customer data across 14 business units. The company replaced fragmented CRM systems with one platform. Sales reps now respond to leads in less than two hours. O...pportunity-to-order conversions increased by 10%. First response time for service requests improved by almost 8%. Godrej & Boyce delivers faster, more connected customer experiences with Salesforce.

Information Technology and Services

CASE STUDY VFS Global

VFS Global used Salesforce Sales Cloud, Service Cloud, MuleSoft, and Salesforce Platform to unify customer data and streamline workflows. The company wanted to fix fragmented data and improve service... for visa applications. With Salesforce, agents now have a 360-degree customer view and can resolve cases faster. About 4,570 users serve customers in 158 countries. VFS Global can now monitor SLAs daily and keep customer data secure. The solution improved speed, transparency, and compliance for global visa services.

Consumer Goods

CASE STUDY Jaipur Rugs

Salesforce helped Jaipur Rugs improve sales and service. The company used Sales Cloud, Service Cloud, Marketing Cloud, and Tableau. Lead-to-order management is now faster and more organized. Lead con...versions increased by 30%. Customer satisfaction improved by 40%. Employees answer queries faster and ship products quicker. Marketing automation helps Jaipur Rugs connect with customers in new ways.

Banking

CASE STUDY Kotak Mahindra Bank

Salesforce helped Kotak Mahindra Bank unify sales and service data. The bank automated loan approvals and improved cross-selling. Customers now get seamless omni-channel experiences. Kotak consolidat...ed 12 systems into one platform. Service requests are handled faster and more easily. The bank can now open digital accounts and process loans with less friction.

Education

CASE STUDY REVA University

Salesforce Education Cloud helped REVA University digitize and automate the student lifecycle. The university unified student data, making it easy for students, parents, and teachers to access inform...ation. Admissions time dropped by 50% and onboarding effort fell by 30-40%. The student portal now supports over 16,000 students and 1,500 teachers. REVA University improved efficiency and created a seamless digital experience for all stakeholders.

Wholesale

CASE STUDY Pidilite

Salesforce helped Pidilite automate sales and service processes. Teams now respond to customers much faster. First response time improved by 90%. First call resolution rates rose from 75% to 93%. The... Dr. Fixit app, built on Heroku, has over 50,000 downloads and helps contractors work better. Contractor engagement tripled with a custom field marketing app. Pidilite uses Salesforce to give customers and contractors better experiences.

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

for Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Engagement Management and Lead Tracking .

What are the top features of Salesforce Sales Cloud?

Dashboard, Personalization and Recording are some of the top features of Salesforce Sales Cloud.

Who uses Salesforce Sales Cloud?

Salesforce Sales Cloud is used by Computer Software, Information Technology And Services and Education among other industries.

What are Salesforce Sales Cloud alternatives?

Less Annoying CRM, Teamgate CRM, ClickUp and Pipeliner CRM are popular alternatives for Salesforce Sales Cloud.

Where is Salesforce Sales Cloud located?

Salesforce Sales Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Peers used Salesforce Sales Cloud for contact list management and engagement management

Salesforce Sales Cloud Competitors

More Salesforce Sales Cloud Alternatives...

Salesforce Sales Cloud Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.04/5 ★ Read Reviews (63)
Analytics	4.24/5 ★ Read Reviews (776)
Custom Reports	3.62/5 ★ Read Reviews (5873)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.04/5 ★ Read Reviews (63)
Analytics	4.24/5 ★ Read Reviews (776)
Custom Reports	3.62/5 ★ Read Reviews (5873)

Salesforce Sales Cloud Integrations

Salesforce Sales Cloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2222)

Data Import

3.50/5 ★

Read Reviews (5774)

Slack

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Few API Integrations for Salesforce Sales Cloud

Software Failure Risk Guidance

for Salesforce Sales Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Sales Cloud

Salesforce, Inc. News

M&A 30/06/2025

ShareVault Helps Power the Sale of Informatica to Salesforce - Yahoo Finance

Salesforce has acquired Informatica in an $8 billion deal, one of the largest in the enterprise software and AI sector this year. ShareVault's virtual data room platform facilitated secure document management and due diligence throughout the transaction, supporting cross-functional teams and complex workflows.

Product 29/06/2025

Sennu AI automates salesforce testing in minutes - The American Bazaar

Sennu AI, a Y Combinator-backed startup, has launched an AI-powered QA automation platform designed for Salesforce environments. The tool enables Salesforce teams to automate end-to-end testing, write tests in plain English, and integrate with platforms like Jira. Sennu AI claims setup takes less than five minutes and supports running hundreds of tests simultaneously, streamlining quality assurance for Salesforce implementations.

Partnership 24/06/2025

Zs Expands Partnership with Salesforce to Help Companies Scale Ai Agents with Agentforce - MarketScreener

ZS has expanded its partnership with Salesforce to help enterprises deploy and scale AI agents using Salesforce's Agentforce platform. This collaboration combines ZS's AI and industry expertise with Salesforce's Agentforce, enabling organizations to automate complex workflows and enhance customer engagement through advanced generative AI solutions. The partnership targets industries such as life sciences, healthcare, and financial services, accelerating AI adoption and operational efficiency.[^1]

Product 23/06/2025

Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises

Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO

Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Sales Performance Management Software

Failure Risk for Salesforce Sales Cloud ?

Salesforce Sales Cloud Overview

Use Cases

Business Priorities

Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Salesforce Sales Cloud Use Cases

How does Salesforce Sales Cloud address your Contact List Management Challenges?

How can Salesforce Sales Cloud enhance your Engagement Management process?

What solutions does Salesforce Sales Cloud provide for Lead Tracking?

What solutions does Salesforce Sales Cloud provide for Workflow Management?

How can Salesforce Sales Cloud enhance your Communication Management process?

91+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Godrej & Boyce

CASE STUDY VFS Global

CASE STUDY Jaipur Rugs

CASE STUDY Kotak Mahindra Bank

CASE STUDY REVA University

CASE STUDY Pidilite

Video

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

What is Salesforce Sales Cloud?

What is Salesforce Sales Cloud used for?

What are the top features of Salesforce Sales Cloud?

Who uses Salesforce Sales Cloud?

What are Salesforce Sales Cloud alternatives?

Where is Salesforce Sales Cloud located?

Peers used Salesforce Sales Cloud for contact list management and engagement management

Salesforce Sales Cloud Competitors

Salesforce Sales Cloud Features

Salesforce Sales Cloud Integrations

Slack

Zapier

KONNEKTIVE CRM

Pastel

Lucidchart

Lessonly

OneDesk

Software Failure Risk Guidance

Salesforce, Inc. News

ShareVault Helps Power the Sale of Informatica to Salesforce - Yahoo Finance

Sennu AI automates salesforce testing in minutes - The American Bazaar

Zs Expands Partnership with Salesforce to Help Companies Scale Ai Agents with Agentforce - MarketScreener

Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises

Salesforce, Inc. Profile