Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Salesforce Sales Cloud
Brand: Salesforce Sales Cloud
Rating: 4.36 (35687 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(35687)

Sales Performance Management Software

AI Powered

Salesforce Sales Cloud Overview

Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.

Other use cases:

Workflow Management
Communication Management
Sales Document Management
Helpdesk Management
Lead Management
Generation Of New Leads
Collaboration

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Grow Market Share
Improve Efficiency
Improve ROI
Improve Stakeholder Relations
Scale Best Practices
Improve Visibility
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Manage Risk
Improve Brand Engagement
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency
Shorten Ramp Up Time
Establish Thought Leadership
Increase Average Basket Value
Improve Navigation

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Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc.

Reviews

"The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to m...ake sure we are making a good decision." - Samuel Dall’Agnol

Salesforce Sales Cloud, Pipedrive, HubSpot CRM, Zoho CRM, Sugar CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Salesforce Sales Cloud Use Cases

How can Salesforce Sales Cloud enhance your Contact List Management process?

Salesforce Sales Cloud facilitates the management of contact lists by providing a centralized location to store and update customer contact information. This platform integrates with communication channels, enabling tracking of interactions and automating tasks. Users can leverage Salesforce to organize, analyze, and report on contact data. However, the platform's compatibility with certain contact management software may be limited.

"...We also contact customers via salesforce and manage most of the information from our company...." Peer review by Anonymous Reviewer, Education

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How can Salesforce Sales Cloud optimize your Engagement Management Workflow?

Salesforce Sales Cloud Engagement Management facilitates organized follow-up with customers, simplifies lead tracking and management, and allows for personalized customer interactions. Salesforce Sales Cloud Engagement Management can be expensive and requires additional products for advanced features.

"...Set up reminders to follow up without loosing prospective leads / business and also email analytics to understand when and how many times prospect had opened the email..." Peer review by Rajaneesh -- We are Hiring..! (Flexible Timings)

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How can Salesforce Sales Cloud optimize your Lead Tracking Workflow?

Salesforce Sales Cloud enables tracking of leads, from initial contact to closing deals, using a comprehensive system that integrates with web forms and automates email campaigns. It also facilitates managing contacts and opportunities from mobile and desktop devices. However, entering new leads can be time-consuming and requires extensive training.

"...For example, we integrate HubSpot and SquareSpace with Salesforce in order to track leads and lead scoring...." Peer review by Chantel Soumis, Information Technology and Services

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Why is Salesforce Sales Cloud the best choice for Workflow Management?

Salesforce Sales Cloud provides workflow management capabilities that streamline processes like lead generation, sales, and customer interactions. It facilitates automation and integration, enabling users to manage data, automate tasks, and collaborate effectively. Salesforce Sales Cloud offers extensive customization options but complex workflows can sometimes be challenging to set up and manage.

"...The latest release of Salesforce has a very nice interface and is customizable to our workflow of sales...." Peer review by Anonymous Reviewer, Marketing and Advertising

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How can Salesforce Sales Cloud optimize your Communication Management Workflow?

Salesforce Sales Cloud Communication Management enables users to manage communications, automate tasks, and track interactions. It integrates with social media platforms and supports reporting and analytics. Salesforce Sales Cloud Communication Management may not track delivered messages effectively.

"...It has automated many of our manual tasks including sending out emails to our parents and students...." Peer review by Merlinda Lu

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91+ more Business Use Cases

88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Samuel Dall’Agnol IT Director Globoplay	The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol
Mk Getler Chief Marketing Officer Loop & Tie	Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Arvind Krishna Chairman & CEO IBM	Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna

CUSTOMERS	TESTIMONIALS
Samuel Dall’Agnol IT Director Globoplay	The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol
Mk Getler Chief Marketing Officer Loop & Tie	Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Arvind Krishna Chairman & CEO IBM	Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? Testimonial By Arvind Krishna

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Unilever Manufacturing	Manufacturing	Case Study Unilever How Unilever helps its people work with greater passion and purpose with Salesforce. Read More
Globoplay Media Production	Media Production	Case Study Globoplay How Grupo Globo's Globoplay boosts sales by 209% by maximizing platform performance. Read More
Loop & Tie Information Technology and Services	Information Technology and Services	Case Study Loop & Tie How Loop & Tie built a community of gifting with Salesforce. Read More

Video

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

for Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Engagement Management and Lead Tracking .