Salesforce Sales Cloud

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(48219 Reviews)

Sales Performance Management Software

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About Salesforce Sales Cloud

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

Peer and Expert Reviews
for Salesforce Sales Cloud


Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Salesforce Sales Cloud .

Other goals:

  • Enhance customer relationships
  • Improve internal communications
  • Grow market share
  • Improve efficiency
  • Improve stakeholder relations
  • Improve ROI
  • Manage risk
  • Enter new markets internationally or locally
  • Scale best practices
  • Improve visibility
  • Improve consistency
  • Increase customer life time value
  • Launch new products
  • Improve digital and social presence
  • Shorten ramp up time
  • Improve brand engagement
  • Establish thought leadership
  • Build brand awareness
  • Improve navigation
See all goals See less goals


It is the best suited for e-mail, phone calls, social media, channels.

Other channels:

  • offline
  • website
  • mobile
  • point of sale
  • chat
  • on premises
  • mobile app
  • promotions
  • user generated content
  • blogs
  • causes and charity
  • text SMS
  • LinkedIn
  • newsletter
  • games
  • Slack
  • Facebook
  • coupons
  • video
  • mass media
  • trade shows
  • print media
  • magazine
  • channel partners
  • display advertisement
  • events
  • mobile ads
  • Twitter
  • omnichannel
See all channels See less channels


Peers recommend contact list management, engagement management, communication management, as the business processes that they have been most satisfied while using Salesforce Sales Cloud .

Read Reviews of Business Process for Salesforce Sales Cloud

Contact list management

Contacts history

Tracking contacts

Creating contact list

Engagement management

Engaging and following up

Engaging with scheduling & cadence With Phone calls

Communication management With E mail and Phone calls

Sending & publishing communications With E mail and Phone calls

Tracking & monitoring communications With Phone calls and E mail

Customer case management

Lead tracking

Workflow management

Sales document management

Contract management

Proposal & quote management With Phone calls

Digital signature With E mail and Mobile and Mobile app

Document sharing With Offline and On premises

Lead management

Helpdesk management With Phone calls

Generation of new leads


Campaign management

Campaign monitoring With Phone calls

Campaign analytics


Training & onboarding

Social media management With Social media

Social media analytics

Monitoring social media With Social media and Phone calls and Promotions

Managing social media account With Social media and Mobile

Scheduling post to social media With Social media and Chat and Phone calls

Engaging on social media With Social media and Chat

Relationship management

Sales call management With Phone calls and E mail

Call recording With Phone calls

Meeting management With Phone calls and E mail

Pipeline management

Account management

Knowledge management

Sharing knowledge

Customer feedback management

Measuring customer satisfaction

Products & pricelist management With E mail and Website

Lead engagement

Business development


Opportunity management

Conversion management

Content management With Social media

Content sharing With Social media

Content publishing With Promotions and Website and Coupons

Searching for content With E mail and Social media and Facebook

Competitive intelligence

Lifetime value management With E mail and Website and Chat and Social media

Capturing leads

Deal management With Mobile

Lead qualification

Lead qualification: technographic

Lead qualification: demographic

Lead analytics

Product marketing With E mail and Phone calls

Lead nurturing

Rating and review management With Phone calls

Performance management

Channel marketing With Website and Channel partners

Follower management

Community building

Sales review & feedback With Mobile and Mobile app

Promotion management With Promotions

Social media marketing With Social media and E mail and Offline and Causes and charity

Funnel analysis

Billing and invoice management With E mail


Telemarketing With Phone calls and Offline and On premises

Coaching With Phone calls

Lead routing With E mail and Phone calls

Loyalty management

Discount management With Mobile

Revenue cycle management With E mail

Digital marketing With Social media

Drip marketing

Market research With Phone calls and Offline and Point of sale and Website and Display advertisement

Event management

Courses & assessment

Create learning path

Offer management

Partner marketing

Advocacy management

Groups management

International marketing

Personalized marketing

Direct marketing With E mail and Text sms

Relationship marketing

Motivation management

Cross selling

Community marketing

Media buying With E mail and Mobile and Mobile app

Trust management

Trade show marketing With Offline and Trade shows

Sales quota management

Distribution management With E mail

License management

Playbook creation

Touchpoint management

See allless Activities

Popular Business Setting
for Salesforce Sales Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Salesforce Sales Cloud to Increase sales & revenue and Acquire customers

Verify if it works for you

IT and Other Capabilities
for Salesforce Sales Cloud

  • Low
  • Medium
  • High


Data Export

Data Import


Phone Support

24/7 Support

Email Support

Chat Support


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Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Sales Cloud

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First 5 Reports are Free

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Vendor Profile Details

Company Name Salesforce
Year Founded 1999
HQ Location 1 Market, San Francisco, CA 94105, US
Employees 10001+
Financials IPO