Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Salesforce Sales Cloud
Brand: Salesforce Sales Cloud
Rating: 4.36 (35687 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(35687)

Sales Performance Management Software

AI Powered

Salesforce Sales Cloud Overview

Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.

Other use cases:

Workflow Management
Communication Management
Sales Document Management
Helpdesk Management
Lead Management
Generation Of New Leads
Collaboration

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Grow Market Share
Improve Efficiency
Improve ROI
Improve Stakeholder Relations
Scale Best Practices
Improve Visibility
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Manage Risk
Improve Brand Engagement
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency
Shorten Ramp Up Time
Establish Thought Leadership
Increase Average Basket Value
Improve Navigation

See all business priorities See less business priorities

Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc. and Salesforce Sales Cloud support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Salesforce Sales Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future." - Tuomas Pyyhtia

Salesforce Sales Cloud, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Salesforce Sales Cloud Use Cases

What makes Salesforce Sales Cloud ideal for Contact List Management?

Salesforce Sales Cloud facilitates the management of contact lists by providing a centralized location to store and update customer contact information. This platform integrates with communication channels, enabling tracking of interactions and automating tasks. Users can leverage Salesforce to organize, analyze, and report on contact data. However, the platform's compatibility with certain contact management software may be limited.

"...Salesforce keeps you in contact with your clients and allows them to send you messages in real time...." Peer review by Marco Marcovigi, Health, Wellness and Fitness

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What solutions does Salesforce Sales Cloud provide for Engagement Management?

Salesforce Sales Cloud Engagement Management facilitates organized follow-up with customers, simplifies lead tracking and management, and allows for personalized customer interactions. Salesforce Sales Cloud Engagement Management can be expensive and requires additional products for advanced features.

"...I am responsible from Inbound leads and it is very easy to follow up and work with sales...." Peer review by Kadriye Kizmaz, Hospitality

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What Are the key features of Salesforce Sales Cloud for Lead Tracking?

Salesforce Sales Cloud enables tracking of leads, from initial contact to closing deals, using a comprehensive system that integrates with web forms and automates email campaigns. It also facilitates managing contacts and opportunities from mobile and desktop devices. However, entering new leads can be time-consuming and requires extensive training.

"...Salesforce does exactly what you expect it to do, track sales, leads, keep a calendar of calls made and more!..." Peer review by Anonymous Reviewer

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How does Salesforce Sales Cloud facilitate Workflow Management?

Salesforce Sales Cloud provides workflow management capabilities that streamline processes like lead generation, sales, and customer interactions. It facilitates automation and integration, enabling users to manage data, automate tasks, and collaborate effectively. Salesforce Sales Cloud offers extensive customization options but complex workflows can sometimes be challenging to set up and manage.

"...My work objective was to review current workflow of Customer support team and to apply them with Salesforce...." Peer review by Roongnapha Srithongkull, Information Technology and Services

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How efficiently Does Salesforce Sales Cloud manage your Communication Management?

Salesforce Sales Cloud Communication Management enables users to manage communications, automate tasks, and track interactions. It integrates with social media platforms and supports reporting and analytics. Salesforce Sales Cloud Communication Management may not track delivered messages effectively.

"...We send out multiple emails per week to different audiences and the interface makes it pretty easy to do so...." Peer review by Jay Mitchell, Religious Institutions

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91+ more Business Use Cases

88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE	Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia
Mk Getler Chief Marketing Officer Loop & Tie	Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

CUSTOMERS	TESTIMONIALS
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE	Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia
Mk Getler Chief Marketing Officer Loop & Tie	Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

Case Studies

Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

for Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Engagement Management and Lead Tracking .

What are the top features of Salesforce Sales Cloud?

Dashboard, Personalization and Recording are some of the top features of Salesforce Sales Cloud.

Who uses Salesforce Sales Cloud?

Salesforce Sales Cloud is used by Computer Software, Information Technology And Services and Education among other industries.

What are Salesforce Sales Cloud alternatives?

Less Annoying CRM, Teamgate CRM, ClickUp and Pipeliner CRM are popular alternatives for Salesforce Sales Cloud.

Where is Salesforce Sales Cloud located?

Salesforce Sales Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Peers used Salesforce Sales Cloud for contact list management and engagement management

Salesforce Sales Cloud Competitors

More Salesforce Sales Cloud Alternatives...

Salesforce Sales Cloud Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.04/5 ★ Read Reviews (63)
Analytics	4.24/5 ★ Read Reviews (776)
Custom Reports	3.62/5 ★ Read Reviews (5873)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.04/5 ★ Read Reviews (63)
Analytics	4.24/5 ★ Read Reviews (776)
Custom Reports	3.62/5 ★ Read Reviews (5873)

Salesforce Sales Cloud Integrations

Salesforce Sales Cloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.88/5 ★

Read Reviews (2222)

Data Import

3.50/5 ★

Read Reviews (5774)

Slack

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Few API Integrations for Salesforce Sales Cloud

Software Failure Risk Guidance

for Salesforce Sales Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Sales Cloud

Salesforce, Inc. News

M&A 02/06/2025

Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal

Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.

Partnership 02/06/2025

Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL

Salesforce is advancing its AI strategy by leveraging its $8 billion Informatica partnership to unify enterprise data and enhance trust in its AI-driven CRM solutions. This move positions Salesforce as a leader in integrating artificial intelligence across customer relationship management, enabling smarter automation and deeper insights for business users.

Product 01/06/2025

Copado Robotic Testing Debuts in AWS Marketplace, Enabling AI-powered, Salesforce ...

Copado Robotic Testing is now available in AWS Marketplace, offering AI-powered test automation for Salesforce applications. This release enables Salesforce customers to streamline testing workflows, accelerate release cycles, and improve software quality using Copado's cloud-based platform integrated with AWS.

Customer 01/06/2025

From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI

JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order turnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO

Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Sales Performance Management Software

Failure Risk for Salesforce Sales Cloud ?

Salesforce Sales Cloud Overview

Use Cases

Business Priorities

Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Salesforce Sales Cloud Use Cases

What makes Salesforce Sales Cloud ideal for Contact List Management?

What solutions does Salesforce Sales Cloud provide for Engagement Management?

What Are the key features of Salesforce Sales Cloud for Lead Tracking?

How does Salesforce Sales Cloud facilitate Workflow Management?

How efficiently Does Salesforce Sales Cloud manage your Communication Management?

91+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY EXL

CASE STUDY Godrej & Boyce

CASE STUDY JSW Steel

CASE STUDY Tata Consumer Products

CASE STUDY BARC India

CASE STUDY Bike Bazaar

Video

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

What is Salesforce Sales Cloud?

What is Salesforce Sales Cloud used for?

What are the top features of Salesforce Sales Cloud?

Who uses Salesforce Sales Cloud?

What are Salesforce Sales Cloud alternatives?

Where is Salesforce Sales Cloud located?

Peers used Salesforce Sales Cloud for contact list management and engagement management

Salesforce Sales Cloud Competitors

Salesforce Sales Cloud Features

Salesforce Sales Cloud Integrations

Slack

Zapier

Pastel

Copper

Tremendous

Seismic

OneDesk

Software Failure Risk Guidance

Salesforce, Inc. News

Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal

Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL

Copado Robotic Testing Debuts in AWS Marketplace, Enabling AI-powered, Salesforce ...

From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI

Salesforce, Inc. Profile

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