Salesforce Sales Cloud: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Salesforce Sales Cloud
Brand: Salesforce Sales Cloud
Rating: 4.36 (35687 reviews)

4.36 5

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(35687)

Sales Performance Management Software

AI Powered

Salesforce Sales Cloud Overview

Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud.

Other use cases:

Workflow Management
Communication Management
Sales Document Management
Helpdesk Management
Lead Management
Generation Of New Leads
Collaboration

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Grow Market Share
Improve Efficiency
Improve ROI
Improve Stakeholder Relations
Scale Best Practices
Improve Visibility
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Manage Risk
Improve Brand Engagement
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency
Shorten Ramp Up Time
Establish Thought Leadership
Increase Average Basket Value
Improve Navigation

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Salesforce Sales Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud's features include Dashboard, Personalization, Recording, etc. and Salesforce Sales Cloud support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Salesforce Sales Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community." - Jane Moran

Salesforce Sales Cloud, Less Annoying CRM, Teamgate CRM, ClickUp, Pipeliner CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

Salesforce Sales Cloud is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Salesforce Sales Cloud Customer wins, Customer success stories, Case studies

What solutions does Salesforce Sales Cloud provide for Contact List Management?

Salesforce Sales Cloud facilitates the management of contact lists by providing a centralized location to store and update customer contact information. This platform integrates with communication channels, enabling tracking of interactions and automating tasks. Users can leverage Salesforce to organize, analyze, and report on contact data. However, the platform's compatibility with certain contact management software may be limited.

"...Through Social Venture Partners International, I was trained to use Salesforce for Donor/Partner/Grantee/Applicant contact management and mass communication...." Peer review by Erin Henderson, Non-Profit Organization Management

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What Are the key features of Salesforce Sales Cloud for Engagement Management?

Salesforce Sales Cloud Engagement Management facilitates organized follow-up with customers, simplifies lead tracking and management, and allows for personalized customer interactions. Salesforce Sales Cloud Engagement Management can be expensive and requires additional products for advanced features.

"...That it's really funtional and easy to use, we can load Travel agencies and Tour operators accounts and keep them updated and the best is that can follow up with the people involved with the chat funtion and talk directly with them...." Peer review by Daniela Meza, Hospitality

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How can Salesforce Sales Cloud enhance your Lead Tracking process?

Salesforce Sales Cloud enables tracking of leads, from initial contact to closing deals, using a comprehensive system that integrates with web forms and automates email campaigns. It also facilitates managing contacts and opportunities from mobile and desktop devices. However, entering new leads can be time-consuming and requires extensive training.

"...We are still implementing all the various features but our Sales Team also uses this to track leads, etc...." Peer review by Jill McAuliffe, Health, Wellness and Fitness

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How does Salesforce Sales Cloud address your Workflow Management Challenges?

Salesforce Sales Cloud provides workflow management capabilities that streamline processes like lead generation, sales, and customer interactions. It facilitates automation and integration, enabling users to manage data, automate tasks, and collaborate effectively. Salesforce Sales Cloud offers extensive customization options but complex workflows can sometimes be challenging to set up and manage.

"...In our organization we use it for making service tickets, tracking workflow and tracking sales calls...." Peer review by Joe Baeza

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Why is Salesforce Sales Cloud the best choice for Communication Management?

Salesforce Sales Cloud Communication Management enables users to manage communications, automate tasks, and track interactions. It integrates with social media platforms and supports reporting and analytics. Salesforce Sales Cloud Communication Management may not track delivered messages effectively.

"...I can store all information and notes in one location to reference on each call and email that I send...." Peer review by Arielle Goralski, Marketing and Advertising

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88 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud solved their CRM needs. Cuspera uses 35687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Jane Moran CIO Unilever	I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE	Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

CUSTOMERS	TESTIMONIALS
Jane Moran CIO Unilever	I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE	Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp	Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo

More Salesforce Sales Cloud Customer Stories...

How to Use Enablement Reports & Dashboards in Sales Cloud | Salesforce

Frequently Asked Questions(FAQ)

for Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts.

It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.

It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.

What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Engagement Management and Lead Tracking .