Product Business Settings

SugarAI is popular in Information Technology And Services, Financial Services, and Manufacturing industries and is widely used by Small Business, Mid Market, and Enterprise.

SugarAI Product Overview

SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.

How satisfied the customers are with SugarAI use-cases

Reviews

"Sugar Discover Cuts Costs and Increases Sales Efficiency" - Daniel Elman
"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice." - Barry Myers

SugarAI Customer Insights, Testimonials and Case Studies

How can SugarAI enhance your Sales Document Management process?

Why is SugarAI the best choice for Engagement Management?

What Are the key features of SugarAI for Workflow Management?

How does SugarAI address your Contact List Management Challenges?

How efficiently Does SugarAI manage your Helpdesk Management?

What is SugarAI?

SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.

It primarily helps with lead management, inbound marketing, marketing analytics, sales forecasting, quote management and customer journey management. It can be deployed on the cloud or on prem.

It comes with built in automation and analytics.

What is SugarAI used for?

SugarAI is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Sales Document Management, Engagement Management and Workflow Management .

What are the top features of SugarAI?

Dashboard, Recording and Personalization are some of the top features of SugarAI.

Who uses SugarAI?

SugarAI is used by Information Technology And Services, Financial Services and Manufacturing among other industries.

What are SugarAI alternatives?

Less Annoying CRM, Formstack Documents, ClickUp and Freshsales are popular alternatives for SugarAI.

Where is SugarAI located?

SugarAI is headquartered at 10050 N Wolfe Rd, Cupertino, CA 95014.

11 buyers and buying teams have used Cuspera to assess how well SugarAI solved their CRM needs. Cuspera uses 5210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
SugarAI testimonial

Daniel Elman

Nucleus Research
Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman
SugarAI testimonial

Barry Myers

Marketing Manager

Strongwell
Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers
SugarAI testimonial

ROBERT AMPER

UNIFIN
The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER
CUSTOMERS TESTIMONIALS
SugarAI testimonial

Daniel Elman

Nucleus Research
Sugar Discover Cuts Costs and Increases Sales Efficiency Testimonial By Daniel Elman
SugarAI testimonial

Barry Myers

Marketing Manager

Strongwell
Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. Testimonial By Barry Myers
SugarAI testimonial

ROBERT AMPER

UNIFIN
The customer journey changed a lot for us with Sugar. Now we can react faster. Testimonial By ROBERT AMPER
 

ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers

ESAF Small Finance Bank has chosen SugarCRM to enhance its digital banking and customer relationship management for over 9 million customers. SugarCRM will integrate with more than 15 systems, provid...ing a unified customer experience and ensuring compliance with RBI regulations. This partnership aims to modernize ESAF's banking operations, improve customer service, and optimize marketing efforts.

Read on →
 

SugarCRM Helps Chemical Manufacturer Align Global Sales, Marketing Operations

CHT Group, a chemical manufacturer, has adopted SugarCRM's suite of CRM products to streamline and unify its global sales and marketing operations. This deployment enhances sales efficiency by provid...ing a centralized view of the opportunity pipeline and a 360-degree customer view, improving collaboration and decision-making across its 27 subsidiaries worldwide.

Read on →
 

ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers | SugarCRM

ESAF Small Finance Bank has chosen SugarCRM to enhance its customer relationship management and digital banking services for over 9 million customers. SugarCRM will integrate with more than 15 system...s, providing a unified customer experience engine to support ESAF Bank's digital transformation. The platform will ensure compliance with RBI regulations and improve customer service across various channels.

Read on →

2buy2 - Information Technology And Services

SugarCRM helped 2buy2 improve how they engage with customers. 2buy2 moved to SugarCloud for better customer targeting. The platform gave them a clear roadmap for customer engagement. 2buy2 is in the ...information technology and services industry. The company is based in Cardiff, UK.

Read on →

Anonymous mid-market-sized manufacturing company - Manufacturing

SugarCRM helped a mid-market manufacturing company improve data management. The company used Sugar Sell to organize customer engagement. The platform gave them a clear roadmap for targeting key custo...mers. The Director of Sales said it helped them decide which customers should be primary targets. This led to better customer engagement and more focused sales efforts.

Read on →

Creative Foam - Manufacturing - Medium

Sugar Sell helped Creative Foam exceed its annual sales goal by 44%. The company faced rising material costs and supply chain issues. They replaced Excel with SugarCRM to automate sales and gain real...-time data. After implementation, their pipeline grew by 42%. Creative Foam now makes data-driven decisions and tracks everything from quotes to opportunities. The platform improved hit rates and business strategy.

Read on →

SugarCRM: A Better Way to CRM

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Peers used SugarAI for sales document management and engagement management

SugarAI Competitors

SugarAI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (16)
Analytics

4.70/5 ★

Read Reviews (137)
Custom Reports

3.94/5 ★

Read Reviews (769)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (16)
Analytics

4.70/5 ★

Read Reviews (137)
Custom Reports

3.94/5 ★

Read Reviews (769)

SugarAI Integrations

SugarAI integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.16/5 ★

Read Reviews (310)
Data Import

3.58/5 ★

Read Reviews (655)

Few API Integrations for SugarAI

Velocify

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Wistia

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SugarAI

Overall Risk Meter

Low Medium High

Top Failure Risks for SugarAI

SugarAI Inc. News

Company
 

SugarCRM Rebrands as SugarAI to Emphasize AI-Driven CRM Capabilities

SugarCRM has rebranded as SugarAI to emphasize its focus on AI-driven CRM capabilities. This strategic shift aims to enhance customer engagement for B2B organizations by integrating AI for predictive insights and automated workflows. The rebrand includes a new visual identity and messaging, highlighting AI's role in transforming CRM systems to provide actionable insights and improve sales productivity.

Read more →
Awards
 

SugarAI (formerly SugarCRM)

SugarCRM has been recognized as a Leader in the IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment. This accolade highlights SugarCRM's capabilities in real-time sales guidance, predictive analytics, and data integration, reinforcing its position in empowering sales leaders to optimize revenue generation.

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Awards
 

SugarCRM Recognized as Most Innovative Solution in Manufacturing Supplier Innovation Awards

SugarCRM has been recognized as the Most Innovative Solution for Managing Supplier Relations and Collaboration in the Manufacturing Supplier Innovation Awards. The award highlights SugarCRM's Precision Selling platform, which integrates with ERP systems to enhance seller productivity and manage complex supply chains effectively.

Read more →
Awards
 

SugarCRM Named to Constellation Research ShortLists for Sales Engagement Platforms and Sales Force Automation

SugarCRM has been named to the Constellation Research ShortLists for Sales Engagement Platforms and Sales Force Automation in Q3 2025. This recognition highlights SugarCRM's AI-powered sales automation platform, Sugar Sell, for its ability to guide sales teams in managing complex deals and prioritizing accounts effectively.

Read more →

SugarAI Inc. Profile

Company Name

SugarAI Inc.

Company Website

https://sugarai.com/

Year Founded

2004

HQ Location

10050 N Wolfe Rd, Cupertino, CA 95014

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE