Overview: Salesforce Inbox and Mailsuite (formerly Mailtrack) as Sales Engagement Category solutions.

Salesforce Inbox and MailTrack excel in sales engagement but serve different audiences with their distinctive features. Salesforce Inbox is favored by large enterprises in tech industries, offering robust 24/7 support and comprehensive analytics. It's ideal for enhancing customer relationships and managing communication. MailTrack, popular in marketing and diverse sectors, simplifies communication tracking and offers excellent email support, catering to businesses aiming for efficient communication management. Each product supports varied operational workflows, making them suitable for different organizational needs.

Salesforce Inbox: Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Mailsuite (formerly Mailtrack): Mailtrack offers free, unlimited email tracking for Gmail with real-time notifications and link tracking. It works in Chrome and is now known as Mailsuite.

Salesforce Inbox and Mailsuite (formerly Mailtrack): Best activities based on customer satisfaction

Activities: Salesforce Inbox vs Mailsuite (formerly Mailtrack)

Discover and compare top business activities, Q&A, and peer reviews for Salesforce Inbox vs Mailsuite (formerly Mailtrack) to help find the right fit for your needs.

Salesforce Inbox Mailsuite (formerly Mailtrack)

advertisement
communication management
engagement management
engaging and following up
tracking & monitoring communications
sending & publishing communications

Salesforce Inbox

4.1

AI Powered

Mailsuite (formerly Mailtrack)

4.5

Key Capabilities Supported

Salesforce Inbox empowers users with comprehensive communication and engagement management focused on advertisement and communication tracking. read more →

MailTrack shines in tracking and monitoring communications with a strong focus on engagement management, especially in email communications. read more →

Business Goals

Salesforce Inbox aids in acquiring customers, enhancing relationships, and boosting sales revenue through effective communication tools. read more →

MailTrack focuses on improving communication efficiency and internal communications, enhancing customer relationships modestly. read more →

Core Features

Salesforce Inbox offers an array of features like integration, analytics, and custom reporting tailored for large data operations. read more →

MailTrack provides custom reports, seamless data import, and robust data export capabilities, emphasizing ease of communication tracking. read more →

Vendor Support

Salesforce Inbox provides 24/7 support with multiple channels including chat and phone, catering to complex enterprise needs. read more →

MailTrack offers solid 24/7 and email support, ensuring users can manage their communication tracking needs effectively. read more →

Segments and Industries

Salesforce Inbox primarily serves enterprises and large enterprises in tech industries, reflecting its suitability for large-scale operations. read more →

MailTrack attracts a wide range of segments including large enterprises and mid-markets across diverse industries like marketing and education. read more →

Operational Alignment

Salesforce Inbox integrates seamlessly into operational workflows suited to enterprises needing advanced communication tools. read more →

MailTrack fits well with businesses focused on communication tracking, adapting easily into existing email-centric operations. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Computer Software (51.0%)
Internet (14.0%)
Information Technology And Services (12.0%)

Marketing And Advertising (15.0%)
Information Technology And Services (15.0%)
Education (12.0%)

Popular in Segments

SMB and MidMarket (88.0%)
Enterprise (12.0%)

SMB and MidMarket (58.0%)
Enterprise (42.0%)

Most deployed common Use Cases for Salesforce Inbox and Mailsuite (formerly Mailtrack)

How can Salesforce Inbox and Mailsuite (formerly Mailtrack) optimize your Advertisement Workflow?

Salesforce Inbox and Mailtrack use cookies to track user activity and deliver targeted advertising. Salesforce Inbox allows users to opt out of functional and advertising cookies, while Mailtrack does not offer this option. Mailtrack also displays aggressive advertisements in its free version, which can be disruptive to users. Both tools offer features to track email engagement.

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Salesforce Inbox

"...It does what it advertises: It tracks when and how many times your mail has been opened...." Peer review by Verified Reviewer, Computer Software

Why is Salesforce Inbox and Mailsuite (formerly Mailtrack) the best choice for Communication Management?

Salesforce Inbox and Mailtrack both provide email tracking functionality, allowing users to monitor whether recipients have opened their emails. Salesforce Inbox integrates directly with Gmail and Salesforce, providing features such as email templates, sending delays, and the ability to share email communication with colleagues. Mailtrack is a free tool that tracks email opens and delivery for Gmail and Google Inbox. Salesforce Inbox is limited by its inability to track clicks and interactions within emails, and it requires extra steps to log emails in Salesforce. Mailtrack's limitations include the inclusion of a company signature in the free version and the inability to track individual email opens when multiple emails are sent to the same recipient.

"...easy email tracking, meeting scheduling, and updated contact information all at your finger tips!..." Peer review by Thomas S., Real Estate

"...I recommend this application especially for the sales area or for the sending of important information that warrants a reading confirmation, allows you to enable or disable this option for sending less important emails, your plan is unlimited which allows you to be at all times with the use of email...." Peer review by Mariana M, Asesor de viajes, Hospitality

Salesforce Inbox in Action: Unique Use Cases

What benefits does Salesforce Inbox offer for Engagement Management?

Integrations

Ecosystem partners each product commonly connects with.

Salesforce Inbox

News

Latest Salesforce Inbox news

Sweep Launches Multi-Org Agent to Bring Cross-System Intelligence to Salesforce

Sweep has launched the Multi-Org Agent for Salesforce, enabling enterprises to manage multiple Salesforce environments efficiently. This new agent maps dependencies and automations across fragmented Salesforce systems, reducing risks like outages and compliance gaps. It supports strategic consolidation, M&A integration, and AI readiness. Sweep plans to extend this capability to Snowflake and ServiceNow soon.

08/08/2026 - source

Latest Mailsuite (formerly Mailtrack) news

Mailtrack Tips & Tricks

Mailsuite has expanded its email tracking capabilities to iOS, allowing iPhone users to track emails with read receipts via its app. This integration with Gmail's official app enhances mobile email tracking. Additionally, Mailsuite now supports mass email campaigns for up to 10,000 recipients directly from Gmail, and offers features like reminders for unopened emails and a dashboard to filter emails by reading status.

31/08/2025 - source