Salesforce Inbox and MailTrack excel in sales engagement but serve different audiences with their distinctive features. Salesforce Inbox is favored by large enterprises in tech industries, offering robust 24/7 support and comprehensive analytics. It's ideal for enhancing customer relationships and managing communication. MailTrack, popular in marketing and diverse sectors, simplifies communication tracking and offers excellent email support, catering to businesses aiming for efficient communication management. Each product supports varied operational workflows, making them suitable for different organizational needs.
Salesforce Inbox: Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.
Mailsuite (formerly Mailtrack): Mailtrack offers free, unlimited email tracking for Gmail with real-time notifications and link tracking. It works in Chrome and is now known as Mailsuite.
| Salesforce Inbox | Mailsuite (formerly Mailtrack) | |
|---|---|---|
| Key Capabilities Supported | Salesforce Inbox empowers users with comprehensive communication and engagement management focused on advertisement and communication tracking. → | MailTrack shines in tracking and monitoring communications with a strong focus on engagement management, especially in email communications. → |
| Business Goals | Salesforce Inbox aids in acquiring customers, enhancing relationships, and boosting sales revenue through effective communication tools. → | MailTrack focuses on improving communication efficiency and internal communications, enhancing customer relationships modestly. → |
| Core Features | Salesforce Inbox offers an array of features like integration, analytics, and custom reporting tailored for large data operations. → | MailTrack provides custom reports, seamless data import, and robust data export capabilities, emphasizing ease of communication tracking. → |
| Vendor Support | Salesforce Inbox provides 24/7 support with multiple channels including chat and phone, catering to complex enterprise needs. → | MailTrack offers solid 24/7 and email support, ensuring users can manage their communication tracking needs effectively. → |
| Segments and Industries | Salesforce Inbox primarily serves enterprises and large enterprises in tech industries, reflecting its suitability for large-scale operations. → | MailTrack attracts a wide range of segments including large enterprises and mid-markets across diverse industries like marketing and education. → |
| Operational Alignment | Salesforce Inbox integrates seamlessly into operational workflows suited to enterprises needing advanced communication tools. → | MailTrack fits well with businesses focused on communication tracking, adapting easily into existing email-centric operations. → |
Applying your context and needs changes the comparison
Salesforce Inbox and Mailsuite (formerly Mailtrack): Best activities based on customer satisfaction
Most deployed common Activities for Salesforce Inbox and Mailsuite (formerly Mailtrack)
What Are the key features of Salesforce Inbox and Mailsuite (formerly Mailtrack) for Advertisement?
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION
"...Accelerates the sales process by means of notifications of reading in turn generates tranquility in knowing the reception of the information avoids wasting time in making call to confirm the reception, it is of great utility when they are carried out macivos of advertising material to the database streamlining the process in capturing clients, I love it because it allows selecting the emails that are sent under this modality, it speeds up the customer's response process...." Peer review by Rafael M, Gerente de Ventas
Why is Salesforce Inbox and Mailsuite (formerly Mailtrack) the best choice for Communication Management?
"...We are able to insert templates, and the email should track automatically into salesforce, reducing the amount of work required on our sales team...." Peer review by Aaron K., Sales Training Manager, Computer Software
"...is a tool that streamlines the process of sending emails by sending a notification when the email is read, I love it because it keeps the email tray updated, being an effective ally in the marketing and sales processes, it allows detecting potential customers as well as discard those who do not read the information, the notification is received regardless of the date of shipment what is great!..." Peer review by Artur J, Sales Supervisor
Salesforce Inbox in Action: Unique Activities
What solutions does Salesforce Inbox provide for Engagement Management?
"...This tool allows me to quickly follow up with leads and opps...." Peer review by Zach H, Senior AE/Sales Onboarding Manager, Computer Software
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Salesforce Inbox | Mailsuite (formerly Mailtrack) | |
|---|---|---|
| Peer score | 4.1 | 4.5 |
| Peer insights | 893 | 1133 |
| Top industries |
Computer Software 51.0%
Internet 14.0%
Information Technology And Services 12.0%
|
Marketing And Advertising 15.0%
Information Technology And Services 15.0%
Education 12.0%
|
| SMB and Mid-Market | 88.0% | 58.0% |
| Enterprise | 12.0% | 42.0% |
Integrations
Ecosystem partners each product commonly connects with.
Salesforce Inbox
News
Latest Salesforce Inbox news
Snaps Specs Get an Enterprise Boost from Salesforce and Nvidia
Salesforce partners with Snap Inc. to integrate its Agentforce AI agents into Snap's Specs augmented-reality glasses for enterprise use. This integration aims to enhance hands-free workplace tasks in various environments, leveraging Salesforce's AI capabilities to provide practical applications for Snap's Specs in the enterprise market.
Latest Mailsuite (formerly Mailtrack) news
Mailtrack Tips & Tricks
Mailsuite has expanded its email tracking capabilities to iOS, allowing iPhone users to track emails with read receipts via its app. This integration with Gmail's official app enhances mobile email tracking. Additionally, Mailsuite now supports mass email campaigns for up to 10,000 recipients directly from Gmail, and offers features like reminders for unopened emails and a dashboard to filter emails by reading status.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
