Salesforce Inbox Overview
Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.
Use Cases
Customers recommend Advertisement, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Inbox.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Inbox.
Salesforce Inbox Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Inbox works with different mediums / channels such as Website. Offline. On Premises etc.
Salesforce Inbox's features include Personalization, Recording, Templates, etc. and Salesforce Inbox support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce Inbox analytics capabilities include Analytics, and Custom Reports.
Reviews
"With the help of Salesforce, we're creating a truly differentiated experience for our customers." - JEFF DAILEY
Peer review evidence (same sources as the product rating summary)
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study Aldo
"...When you want an easier way to monitor and track email responses, use this...." Peer review by Employee in Research & Development
"...Chief among these successes, the implementation of LiveAgent for online chat support increased member engagement by 330% and reduced service response time by 54%. ..." Case Study AAA Carolinas
Salesforce Inbox, GMass, Ebsta Revenue Intelligence, Mixmax, Mailsuite (formerly Mailtrack), etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Inbox
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Inbox is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Salesforce Inbox Customer wins, Customer success stories, Case studies
How can Salesforce Inbox enhance your Advertisement process?
What Are the key features of Salesforce Inbox for Communication Management?
How efficiently Does Salesforce Inbox manage your Engagement Management?
How efficiently Does Salesforce Inbox manage your Meeting Management?
36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
|
Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai |
|
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
JEFF DAILEY CEO FARMERS INSURANCE |
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
|
Husayn Kassai CEO & Co-Founder Onfido |
Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai |
|
Toya Gatewood Salesforce Administrator Consumer Technology Association |
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
Indian businesses - Various - Very Large
Salesforce: Indian businesses roll out AI, Bengaluru tower planned - NewsBytes
Indian firms - Various Industries - Very Large
Indian firms moving AI from pilots towards deployment: Salesforce - PTI
Maxicare - Healthcare - Large
PH Salesforce talent must move up to AI architecture, tech founder says
Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large
Salesforce inbox introduction
Frequently Asked Questions (FAQ)
What buyers ask before choosing Salesforce Inbox
What is Salesforce Inbox?
Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.
Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.
Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.
What is Salesforce Inbox used for?
What are the top features of Salesforce Inbox?
Who uses Salesforce Inbox?
What are Salesforce Inbox alternatives?
Where is Salesforce Inbox located?
Peers used Salesforce Inbox for advertisement and communication management
Salesforce Inbox Competitors
Salesforce Inbox Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
Salesforce Inbox Integrations
Salesforce Inbox integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Inbox
Software Failure Risk Guidance
?for Salesforce Inbox
Overall Risk Meter
Top Failure Risks for Salesforce Inbox
Salesforce, Inc. News
Snaps Specs Get an Enterprise Boost from Salesforce and Nvidia
Salesforce partners with Snap Inc. to integrate its Agentforce AI agents into Snap's Specs augmented-reality glasses for enterprise use. This integration aims to enhance hands-free workplace tasks in various environments, leveraging Salesforce's AI capabilities to provide practical applications for Snap's Specs in the enterprise market.
Salesforce and OpenAI Launch Missionforce to Revolutionize Government AI Operations
Salesforce and OpenAI have launched Missionforce, a new AI-driven platform designed to enhance government operations. The platform integrates OpenAI's models to improve efficiency and service delivery in government agencies. Missionforce includes features like the Policy Engine for rapid policy execution and tools for real-time operations management, aiming to streamline workflows and foster public-private partnerships.
Salesforce AIforce Makes the Agent the Enterprise UI — and Forces a Pricing Question
Salesforce introduced AIforce at Dreamforce 2026, a strategic brand that integrates Salesforce with external environments like Claude and Slack, using an agent-as-UI model. This shift challenges traditional per-seat pricing by offering consumption-based options, aiming to align costs with automated work volume. AIforce's success hinges on its ability to manage complex workflows without human intervention.
Salesforce AIforce Connects Claude and Slack to CRM Controls - Quasa.io
Salesforce introduced AIforce, an interface and governance layer that connects external AI platforms like Claude and Slack to Salesforce's CRM controls. This integration allows users to initiate tasks in these platforms while Salesforce manages permissions and business logic. AIforce aims to enhance CRM functionality without replacing Salesforce's core system.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
