Salesforce Inbox Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Inbox based on over 893 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Inbox, MailTrack, Ebsta, Polymail, Saleshandy, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Inbox is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Inbox fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Inbox supports business activities such as:
- Advertisement
- Communication Management
- Engagement Management
- Meeting Management
- Market Research
Salesforce Inbox can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Website Offline On Premises etc. for these needs. As a solution, Salesforce Inbox's capabilities include Personalization, Recording, Templates, etc.
Salesforce Inbox was founded in 1999. Computer Software Vertical is its biggest customer base.
Reviews
"With the help of Salesforce, we're creating a truly differentiated experience for our customers. " - JEFF DAILEY
Cuspera Reviews
36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.
Use Cases
Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION |
| Communication Management with E-Mail |
4.40/5 ★ |
"...It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on emails, and email reply shortcuts...." Peer review |
| sending & publishing communications |
3.99/5 ★ |
"...Being able to search contact records, see if there is a live opportunity before sending the email...." Peer review by Long Dai, Salesforce Administrator, Race Roster |
| tracking & monitoring communications |
4.66/5 ★ |
"...Read Receipts Stay connected to your customers with Email Tracking...." Salesforce Inbox |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...Chief among these successes, the implementation of LiveAgent for online chat support increased member engagement by 330% and reduced service response time by 54%. ..." Case Study AAA Carolinas |
| engaging and following up |
4.84/5 ★ |
"...Chief among these successes, the implementation of LiveAgent for online chat support increased member engagement by 330% and reduced service response time by 54%. ..." Case Study AAA Carolinas |
| PEER EXPERIENCES | |
|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION |
|
| Communication Management with E-Mail |
4.40/5 ★ |
"...It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on emails, and email reply shortcuts...." Peer review |
|
| sending & publishing communications |
4.40/5 ★ |
| tracking & monitoring communications |
4.40/5 ★ |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...Chief among these successes, the implementation of LiveAgent for online chat support increased member engagement by 330% and reduced service response time by 54%. ..." Case Study AAA Carolinas |
|
| engaging and following up |
4.87/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
|
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
|
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
JEFF DAILEY CEO FARMERS INSURANCE |
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
|
Toya Gatewood Salesforce Administrator Consumer Technology Association |
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
|
Mark Tossell CRM Project Manager Fusion Group |
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ACTIVISIONRead More |
|
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Case Study AXARead More |
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|
Case Study AldoRead More |
Frequently Asked Questions(FAQ)
for Salesforce Inbox
What is Salesforce Inbox?
What is Salesforce Inbox used for?
What are the top features of Salesforce Inbox?
Who uses Salesforce Inbox?
What are Salesforce Inbox alternatives?
Where is Salesforce Inbox located?
Popular Business Setting
for Salesforce Inbox
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships
Salesforce Inbox Alternatives
Peer and Expert Opinion on Features
for Salesforce Inbox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for Salesforce Inbox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
Software Failure Risk Guidance
?for Salesforce Inbox
Overall Risk Meter
Top Failure Risks for Salesforce Inbox
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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