Salesforce Inbox Overview

Here’s the scoop on Salesforce Inbox! We've gathered over 893 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Salesforce Inbox, MailTrack, Ebsta, Polymail, Saleshandy, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Salesforce Inbox is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Inbox fits your specific business needs, industry, and context. Get your personalized assessment report today.

Salesforce Inbox supports business activities such as:

  • Advertisement
  • Communication Management
  • Engagement Management
  • Meeting Management
  • Market Research

Salesforce Inbox can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Website Offline On Premises etc. for these needs. As a solution, Salesforce Inbox's capabilities include Personalization, Recording, Templates, etc.

Salesforce Inbox was founded in 1999. Computer Software Vertical is its biggest customer base.

Reviews

"The biggest room in the world is room for improvement. " - Toya Gatewood

Salesforce Inbox Reviews

36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Sending emails to distribution lists Integrate Salesforce Inbox with your Gmail account, and the List Email feature becomes a game changer: Make sure you ve created a Contact or Lead List and template in Salesforce. ..." Automate Your Small Business with Salesforce Essentials
sending & publishing communications

3.99/5

Read Reviews (25)

"...We are able to send emails with availability for scheduling the meetings...."
tracking & monitoring communications

4.66/5

Read Reviews (23)

"...Salesforce IQ Inbox helped us to track call logs and email logs directly into Salesforce CRM...."
Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...When it came time to name the business, Ormond asked, What are the triggers that we focus on with our engagements?..." Case Study 5P Consulting
engaging and following up

4.84/5

Read Reviews (31)

"...With real-time insights from Salesforce, we’re able to target our communications and engage with applicants in a more meaningful way...."
PEER EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Sending emails to distribution lists Integrate Salesforce Inbox with your Gmail account, and the List Email feature becomes a game changer: Make sure you ve created a Contact or Lead List and template in Salesforce. ..." Automate Your Small Business with Salesforce Essentials
sending & publishing communications

4.40/5

Read Reviews (25)

tracking & monitoring communications

4.40/5

Read Reviews (23)

Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...When it came time to name the business, Ormond asked, What are the triggers that we focus on with our engagements?..." Case Study 5P Consulting
engaging and following up

4.87/5

Read Reviews (31)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

JEFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY
CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

JEFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY

Case Studies

COMPANY CASE STUDIES
Salesforce Inbox case study
Case Study AXA

AXA knows what customers need before they need it with Salesforce.

Read More
Salesforce Inbox case study
Case Study 5P Consulting

5P Consulting helps companies disrupt industries, not families.

Read More
Salesforce Inbox case study
Case Study AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More

Video

Salesforce inbox introduction

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Inbox

What is Salesforce Inbox?

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

What is Salesforce Inbox used for?

Salesforce Inbox is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Communication Management and Engagement Management .

What are the top features of Salesforce Inbox?

Personalization, Recording and Templates are some of the top features of Salesforce Inbox.

Who uses Salesforce Inbox?

Salesforce Inbox is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce Inbox alternatives?

MailTrack, Ebsta, Polymail and Saleshandy are popular alternatives for Salesforce Inbox.

Where is Salesforce Inbox located?

Salesforce Inbox is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Popular Business Setting

for Salesforce Inbox

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise
lightning

Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Salesforce Inbox

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)

IT and Other Capabilities

for Salesforce Inbox

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)

Software Failure Risk Guidance

?

for Salesforce Inbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Inbox

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO