Salesforce Inbox Overview
Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.
Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.
Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.
Cuspera Reviews
36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.
Use Cases
Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION |
| Communication Management with E-Mail |
4.40/5 ★ |
"...We needed to be able to see/track email communication with prospects and customers...." Peer review by Abby A., Computer Software |
| sending & publishing communications |
3.99/5 ★ |
"...There's multiple features that are part of the software that speed up the efficiency of my daily email sending such as the shortcut feature and message sending delay...." Peer review by User |
| tracking & monitoring communications |
4.66/5 ★ |
"...Users with access to email tracking can see where the recipient opened the email. ..." Highlights of Summer 19 Release Notes: Part I |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...This tool allows me to quickly follow up with leads and opps...." Peer review by Zach H, Senior AE/Sales Onboarding Manager, Computer Software |
| engaging and following up |
4.84/5 ★ |
"...It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on emails, and email reply shortcuts...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION |
|
| Communication Management with E-Mail |
4.40/5 ★ |
"...We needed to be able to see/track email communication with prospects and customers...." Peer review by Abby A., Computer Software |
|
| sending & publishing communications |
4.40/5 ★ |
| tracking & monitoring communications |
4.40/5 ★ |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...This tool allows me to quickly follow up with leads and opps...." Peer review by Zach H, Senior AE/Sales Onboarding Manager, Computer Software |
|
| engaging and following up |
4.87/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez |
|
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
|
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Clara Perez Salesforce Developer Great Wave Technologies |
I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez |
|
Mark Tossell CRM Project Manager Fusion Group |
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
|
JEFF DAILEY CEO FARMERS INSURANCE |
With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AldoRead More |
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Case Study 3MRead More |
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Case Study AXARead More |
Frequently Asked Questions(FAQ)
for Salesforce Inbox
What is Salesforce Inbox?
What is Salesforce Inbox used for?
What are the top features of Salesforce Inbox?
Who uses Salesforce Inbox?
What are Salesforce Inbox alternatives?
Where is Salesforce Inbox located?
Popular Business Setting
for Salesforce Inbox
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships
Salesforce Inbox Alternatives
Peer and Expert Opinion on Features
for Salesforce Inbox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for Salesforce Inbox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
Software Failure Risk Guidance
?for Salesforce Inbox
Overall Risk Meter
Top Failure Risks for Salesforce Inbox
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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