Salesforce Inbox Overview

Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Use Cases

Customers recommend Advertisement, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Inbox.

Other use cases:

  • Meeting Management
  • Market Research
  • Creating Contact List
  • Products & Pricelist Management
  • Generation Of New Leads
  • Workflow Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Inbox.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Salesforce Inbox Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Inbox works with different mediums / channels such as Website, Offline, On Premises, etc.

Salesforce Inbox's features include Personalization, Recording, Templates, etc.

Reviews

"I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse." - Clara Perez

Salesforce Inbox, MailTrack, Ebsta, Polymail, Saleshandy, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Inbox

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Inbox is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Inbox Use Cases

How does Salesforce Inbox facilitate Advertisement?

Salesforce Inbox uses cookies to track user activity across websites. This data is used to understand user interests and deliver targeted marketing. Users can opt out of functional and advertising cookies.
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study Aldo

How does Salesforce Inbox address your Communication Management Challenges?

Salesforce Inbox integrates with email clients to provide centralized management of email communications, offering features such as tracking, scheduling, and template insertion. This tool streamlines communication by providing insights before sending and automatically logging emails within Salesforce. However, the tracking capabilities are limited to open status and do not provide detailed engagement metrics.
"...I've always been a fan of email tracking software since I heard about it about 3-4 years ago...." Peer review by Andrew P, Senior Account Executive, Computer Software

How does Salesforce Inbox address your Engagement Management Challenges?

How efficiently Does Salesforce Inbox manage your Meeting Management?

38+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood
Salesforce Inbox testimonial

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood
Salesforce Inbox testimonial

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell

Case Studies

COMPANY CASE STUDIES
Salesforce Inbox case study
Case Study 3M

3M tackles fraud to help protect frontline workers.

Read More
Salesforce Inbox case study
Case Study AXA

AXA knows what customers need before they need it with Salesforce.

Read More
Salesforce Inbox case study
Case Study Aldo

Retailer Aldo blazes a new path to customers with 1-to-1 communications.

Read More

Video

Salesforce inbox introduction

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Inbox

What is Salesforce Inbox?

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.

Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.

What is Salesforce Inbox used for?

Salesforce Inbox is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Communication Management and Engagement Management .

What are the top features of Salesforce Inbox?

Personalization, Recording and Templates are some of the top features of Salesforce Inbox.

Who uses Salesforce Inbox?

Salesforce Inbox is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce Inbox alternatives?

MailTrack, Ebsta, Polymail and Saleshandy are popular alternatives for Salesforce Inbox.

Where is Salesforce Inbox located?

Salesforce Inbox is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Inbox for advertisement and communication management

Salesforce Inbox Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (7)
Analytics

4.49/5 ★

Read Reviews (38)
Custom Reports

3.88/5 ★

Read Reviews (63)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (7)
Analytics

4.49/5 ★

Read Reviews (38)
Custom Reports

3.88/5 ★

Read Reviews (63)

Salesforce Inbox Integrations

Salesforce Inbox integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.16/5 ★

Read Reviews (48)
Data Import

3.76/5 ★

Read Reviews (87)

Software Failure Risk Guidance

?

for Salesforce Inbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Inbox

Salesforce News

Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would ...

Salesforce on Friday announced Salesforce's first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ...

18 Jul 2024 - source

SAP Surpasses Salesforce Market Cap: Revenue Growth 2X as Fast

The rise of SAP over Salesforce in market cap underscores the shifting dynamics within enterprise software, the cloud, and AI.

17 Jul 2024 - source

Salesforce Launches First Autonomous AI Agent to Transform Customer Service

Salesforce today announced Einstein Service Agent, Salesforce's first fully autonomous AI agent. Einstein Service Agent makes conventional ...

17 Jul 2024 - source

Salesforce Profile

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO