Salesforce Inbox Overview
Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.
Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.
Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.
Cuspera Reviews
36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.
Use Cases
Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M |
| Communication Management with E-Mail |
4.40/5 ★ |
"...Employees across departments now collaborate internally to find fixes to issues posted on social media Activision calls this swarming...." Case Study ACTIVISION |
| sending & publishing communications |
3.99/5 ★ |
"...We are able to send emails with availability for scheduling the meetings...." Peer review by Javeed M, Sr. Business Consultant, Sales&Support, Information Technology and Services |
| tracking & monitoring communications |
4.66/5 ★ |
"...We are able to insert templates, and the email should track automatically into salesforce, reducing the amount of work required on our sales team...." Peer review by Aaron K., Sales Training Manager, Computer Software |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...Salesforce is making a big difference as we move from a top-down conversation to personalised engagement...." Testimonial by Christophe Eymery, Head of digital, Australia & New Zealand, L'Oreal |
| engaging and following up |
4.84/5 ★ |
"...I had even tested the tracking mechanism by accessing the email from a different device, and the feature notified my instantly that my initial email had been opened, and that I had clicked on and engaged with the content...." Peer review by Andy M., Internet |
| PEER EXPERIENCES | |
|---|---|
| Advertisement with Website, Offline and On Premises |
4.43/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M |
|
| Communication Management with E-Mail |
4.40/5 ★ |
"...Employees across departments now collaborate internally to find fixes to issues posted on social media Activision calls this swarming...." Case Study ACTIVISION |
|
| sending & publishing communications |
4.40/5 ★ |
| tracking & monitoring communications |
4.40/5 ★ |
| Engagement Management with E-Mail |
4.87/5 ★ |
"...Salesforce is making a big difference as we move from a top-down conversation to personalised engagement...." Testimonial by Christophe Eymery, Head of digital, Australia & New Zealand, L'Oreal |
|
| engaging and following up |
4.87/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
|
Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai |
|
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Toya Gatewood Salesforce Administrator Consumer Technology Association |
The biggest room in the world is room for improvement. Testimonial By Toya Gatewood |
|
Husayn Kassai CEO & Co-Founder Onfido |
Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai |
|
Mark Tossell CRM Project Manager Fusion Group |
I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ACTIVISIONRead More |
|
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Case Study AAA CarolinasRead More |
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Case Study 3MRead More |
Frequently Asked Questions(FAQ)
for Salesforce Inbox
What is Salesforce Inbox?
What is Salesforce Inbox used for?
What are the top features of Salesforce Inbox?
Who uses Salesforce Inbox?
What are Salesforce Inbox alternatives?
Where is Salesforce Inbox located?
Popular Business Setting
for Salesforce Inbox
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships
Salesforce Inbox Alternatives
Peer and Expert Opinion on Features
for Salesforce Inbox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (43) |
| Recording | Read Reviews (35) |
| Templates | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for Salesforce Inbox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (50) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (63) |
Software Failure Risk Guidance
?for Salesforce Inbox
Overall Risk Meter
Top Failure Risks for Salesforce Inbox
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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