About Salesforce Inbox

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.

Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Salesforce Inbox solves your Sales Engagement needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study Aldo
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Salesforce IQ Inbox helped us to track call logs and email logs directly into Salesforce CRM...." Peer review by Javeed M, Sr. Business Consultant, Sales&Support, Information Technology and Services
sending & publishing communications

4.40/5

Read Reviews (25)

tracking & monitoring communications

4.40/5

Read Reviews (23)

Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...It automatically surfaces relevant Salesforce data and provides context for all customer interactions to help users craft the perfect email response...." Peer review
engaging and following up

4.87/5

Read Reviews (31)

PEER EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study Aldo
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Salesforce IQ Inbox helped us to track call logs and email logs directly into Salesforce CRM...." Peer review by Javeed M, Sr. Business Consultant, Sales&Support, Information Technology and Services
sending & publishing communications

4.40/5

Read Reviews (25)

tracking & monitoring communications

4.40/5

Read Reviews (23)

Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...It automatically surfaces relevant Salesforce data and provides context for all customer interactions to help users craft the perfect email response...." Peer review
engaging and following up

4.87/5

Read Reviews (31)

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

JEFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
CUSTOMERS TESTIMONIALS

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

JEFF DAILEY

CEO

FARMERS INSURANCE

With the help of Salesforce, we're creating a truly differentiated experience for our customers. Testimonial By JEFF DAILEY

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez

Case Studies

COMPANY CASE STUDIES
Case Study ACTIVISION

How ACTIVISION helps in Leveling up on customer service with Salesforce

Read More
Case Study Aldo

Retailer Aldo blazes a new path to customers with 1-to-1 communications.

Read More
Case Study AXA

AXA knows what customers need before they need it with Salesforce.

Read More

Popular Business Setting

for Salesforce Inbox

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Salesforce Inbox

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)

IT and Other Capabilities

for Salesforce Inbox

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)

Failure Risk Guidance Security Report

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for Salesforce Inbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Inbox

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

1 Market, San Francisco, CA 94105, US

Employees

10001+

Social

Financials

IPO