Salesforce Inbox Overview

Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Use Cases

Customers recommend Advertisement, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Inbox.

Other use cases:

  • Meeting Management
  • Market Research
  • Creating Contact List
  • Products & Pricelist Management
  • Generation Of New Leads
  • Workflow Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Inbox.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Salesforce Inbox Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Inbox works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Inbox's features include Personalization, Recording, Templates, etc. and Salesforce Inbox support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce Inbox analytics capabilities include Analytics, and Custom Reports.

Reviews

"Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package." - Husayn Kassai

Peer review evidence (same sources as the product rating summary)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study ACTIVISION
"...Integrates directly with gmail and gives options to send emails later too...." Peer review by Verified Reviewer, Computer Software, 51-200 employees, Computer Software
"...This is one of the reasons that Salesforce.com recently launched its High Velocity Sales service which combines cadences, Salesforce Inbox, the Lightning Dialer, work queues, and Einstein...." What is Sales Engagement?

Salesforce Inbox, GMass, Ebsta Revenue Intelligence, Mixmax, Mailsuite (formerly Mailtrack), etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Inbox

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Inbox is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Salesforce Inbox Customer wins, Customer success stories, Case studies

What Are the key features of Salesforce Inbox for Communication Management?

How efficiently Does Salesforce Inbox manage your Engagement Management?

What Are the key features of Salesforce Inbox for Meeting Management?

36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
CUSTOMERS TESTIMONIALS
Salesforce Inbox testimonial

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai
Salesforce Inbox testimonial

Clara Perez

Salesforce Developer

Great Wave Technologies

I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. Testimonial By Clara Perez
Salesforce Inbox testimonial

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
 

INSPIRE Entertainment Resort - Hospitality And MICE - Medium

Salesforce, INSPIRE Partner on AI Transformation of MICE Business - The Elec Inc.

Incheon, South Korea

Salesforce is partnering with INSPIRE Entertainment Resort to transform its MICE business using AI. INSPIRE will adopt Salesforce's Sales Cloud to integrate sales data and build an AI-based decision-...making system, enhancing sales management and revenue forecasting. This collaboration aims to create a new B2B sales model for the hospitality and MICE industries.

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VALiNTRY360 - Consulting - Medium

Salesforce Managed Services: VALiNTRY360 Introduces Seven-Pillar Performance Framework

Winter Park, USA

VALiNTRY360 has introduced a Seven-Pillar Salesforce Managed Services Framework to enhance CRM support efficiency and AI operational readiness. This framework helps organizations measure Salesforce e...nvironment performance across areas like data quality, automation reliability, and user adoption. VALiNTRY360 aims to improve business processes and prepare companies for AI capabilities through structured assessments and ongoing support.

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Asian Footwear in pact with Salesforce - The Hans India

India

Asian Footwears partners with Salesforce to unify customer data across channels, enhancing AI-driven engagement and agentic workflows. This collaboration aims to support Asian Footwear's transition t...o an agentic enterprise, leveraging AI for personalized customer interactions and operational efficiency.

Read on →
 

Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check case status and message officers directly. The portal le...d to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

 

MIMIT Health - Hospital & Health Care - Small

Chicago, USA

MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with Agentforce Health, giving care teams a real-time..., complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.

 

Rare - Non Profit Organization Management - Medium

Arlington, USA

Rare used Salesforce’s unified platform to connect farmer data, fundraising, and grant workflows. The nonprofit replaced manual, disconnected tools with a single CRM, improving data access and automa...ting routine tasks. Teams now anticipate 40% more time for high-impact field work. Centralized data helps Rare expand regenerative farming from 17,500 to 300,000 hectares. Salesforce’s automation and AI features support Rare’s global mission and growth.

Salesforce inbox introduction

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Salesforce Inbox

What is Salesforce Inbox?

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.

Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.

What is Salesforce Inbox used for?

Salesforce Inbox is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Communication Management and Engagement Management .

What are the top features of Salesforce Inbox?

Personalization, Recording and Templates are some of the top features of Salesforce Inbox.

Who uses Salesforce Inbox?

Salesforce Inbox is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce Inbox alternatives?

GMass, Ebsta Revenue Intelligence, Mixmax and Mailsuite (Formerly Mailtrack) are popular alternatives for Salesforce Inbox.

Where is Salesforce Inbox located?

Salesforce Inbox is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Inbox for advertisement and communication management

Salesforce Inbox Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (7)
Analytics

4.49/5 ★

Read Reviews (38)
Custom Reports

3.88/5 ★

Read Reviews (63)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (7)
Analytics

4.49/5 ★

Read Reviews (38)
Custom Reports

3.88/5 ★

Read Reviews (63)

Software Failure Risk Guidance

?

for Salesforce Inbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Inbox

Salesforce, Inc. News

M&A

Salesforce Loops Acquisition Boosts Tableau Offering - Daily Research News Online

Salesforce's acquisition of Loops enhances its Tableau offering, strengthening its capabilities in data visualization and analytics.

M&A

Salesforce Buys Loops — but Tableau Has No Product Roadmap Yet - Quasa.io

Salesforce announced its acquisition of Loops, an Israeli startup specializing in automated performance diagnostics and root-cause analysis, to integrate its technology into Tableau. The acquisition aims to enhance Tableau's analytics capabilities, although specific product release details remain undisclosed. The transaction is expected to close in early November, subject to customary conditions.

M&A

Salesforce expands Tableau agentic analytics push with Loops buy - TechTarget

Salesforce is acquiring AI-powered analytics startup Loops to enhance its Tableau software. Loops' technology, including the Scout analytics agent, will be integrated into Tableau, offering features like root cause analysis and performance improvement recommendations. The acquisition aims to advance Tableau's agentic analytics strategy, with the deal expected to close in early November.

Product

Klient Launches Klient Insights: Live PSA Dashboards Inside Salesforce - Daily Journal

Klient has launched Klient Insights, a live dashboard workspace integrated into Klient PSA within Salesforce. This tool provides professional services firms with real-time insights on margin, capacity, unbilled time, and client health, eliminating the need for exports or spreadsheets.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO