Salesforce Inbox Overview

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

Inbox brings email, calendar, and CRM together in one seamless experience. It views and works with Salesforce data, create Salesforce records, and log emails and events back to Salesforce, all directly in Inbox.

Some of its features include updating CRM data in real-time, selling smarter from the inbox and makes it a snap to sell from anywhere, Speed up through email with templates and personalized email messaging that streamline prospect outreach, schedule hard-to-get meetings faster by sharing calendar directly with customers and many more.

Cuspera Reviews

36 buyers and buying teams have used Cuspera to assess how well Salesforce Inbox solved their Sales Engagement needs. Cuspera uses 893 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Inbox.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Advertisement , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Inbox.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Employees across departments now collaborate internally to find fixes to issues posted on social media Activision calls this swarming...." Case Study ACTIVISION
sending & publishing communications

3.99/5

Read Reviews (25)

"...We are able to send emails with availability for scheduling the meetings...."
tracking & monitoring communications

4.66/5

Read Reviews (23)

"...We are able to insert templates, and the email should track automatically into salesforce, reducing the amount of work required on our sales team...."
Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...Salesforce is making a big difference as we move from a top-down conversation to personalised engagement...."
engaging and following up

4.84/5

Read Reviews (31)

"...I had even tested the tracking mechanism by accessing the email from a different device, and the feature notified my instantly that my initial email had been opened, and that I had clicked on and engaged with the content...."
PEER EXPERIENCES
Advertisement with Website, Offline and On Premises

4.43/5

Read Reviews (58)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Case Study 3M
Communication Management with E-Mail

4.40/5

Read Reviews (52)

"...Employees across departments now collaborate internally to find fixes to issues posted on social media Activision calls this swarming...." Case Study ACTIVISION
sending & publishing communications

4.40/5

Read Reviews (25)

tracking & monitoring communications

4.40/5

Read Reviews (23)

Engagement Management with E-Mail

4.87/5

Read Reviews (39)

"...Salesforce is making a big difference as we move from a top-down conversation to personalised engagement...." Testimonial by Christophe Eymery, Head of digital, Australia & New Zealand, L'Oreal
engaging and following up

4.87/5

Read Reviews (31)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 893 insights from peers and experts to help you assess how these Salesforce Inbox use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
CUSTOMERS TESTIMONIALS

Toya Gatewood

Salesforce Administrator

Consumer Technology Association

The biggest room in the world is room for improvement. Testimonial By Toya Gatewood

Husayn Kassai

CEO & Co-Founder

Onfido

Partnering with Salesforce Ventures puts access to a world of business expertise and acumen at your fingertips. Salesforce Ventures doesn't just bring the investment but offers the complete package. Testimonial By Husayn Kassai

Mark Tossell

CRM Project Manager

Fusion Group

I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell

Case Studies

COMPANY CASE STUDIES
Case Study ACTIVISION

How ACTIVISION helps in Leveling up on customer service with Salesforce

Read More
Case Study AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
Case Study 3M

3M tackles fraud to help protect frontline workers.

Read More

Frequently Asked Questions(FAQ)

for Salesforce Inbox

What is Salesforce Inbox?

Salesforce Inbox is a sales engagement platform that transforms the way reps sell. It extends the power of the Salesforce platform to email and calendar. It helps to acquire customers and improve sales and revenue.

What is Salesforce Inbox used for?

Salesforce Inbox is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Communication Management and Engagement Management .

What are the top features of Salesforce Inbox?

Personalization, Recording and Templates are some of the top features of Salesforce Inbox.

Who uses Salesforce Inbox?

Salesforce Inbox is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Salesforce Inbox alternatives?

MailTrack, Ebsta, Polymail and Saleshandy are popular alternatives for Salesforce Inbox.

Where is Salesforce Inbox located?

Salesforce Inbox is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Popular Business Setting

for Salesforce Inbox

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Salesforce Inbox to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Salesforce Inbox

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Personalization

4.35/5

Read Reviews (43)
Recording

4.46/5

Read Reviews (35)
Templates

4.07/5

Read Reviews (28)
Alerts: popups & Notifications

4.22/5

Read Reviews (12)
Dashboard

3.36/5

Read Reviews (9)

IT and Other Capabilities

for Salesforce Inbox

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.16/5

Read Reviews (48)
Data Import

3.76/5

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.56/5

Read Reviews (50)
Chat Support

3.99/5

Read Reviews (9)
Phone Support

3.59/5

Read Reviews (8)
Email Support

3.46/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (7)
Analytics

4.49/5

Read Reviews (38)
Custom Reports

3.88/5

Read Reviews (63)

Software Failure Risk Guidance

?

for Salesforce Inbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Inbox

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO