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Salesforce CRM vs Second CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce CRM vs. Second CRM is based on a specific set of business needs and context. The comparison uses 103345 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce CRM and Second CRM

Salesforce CRM, Second CRM, HubSpot CRM, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce CRM covers Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.

Second CRM focuses on Sales Document Management, Workflow Management with E-Mail, Engagement Management, Communication Management with E-Mail, etc.

"I have a new career and a new way of supporting my family that I probably would not have without Trailhead. " - Mark Tossell

"This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendl...y tool where users in the contact center can quickly get trained within a day or two on how to use it comfortably. " - Irine L

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce CRM

Focus area

Salesforce CRM is better than Second CRM for

Software Failure Risk

  • medium

logo Second CRM

Focus area

Second CRM is better than Salesforce CRM for

Software Failure Risk

  • low

About

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

CRM Solutions & Tools for Business Productivity. | SecondCRM

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

168

63

Total Goals
(we found evidences for)

23

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

proposal & quote management


contact list management

creating contact list

enriching contact list


communication management

sending & publishing communications

tracking & monitoring communications







generation of new leads



campaign management

campaign monitoring


training & onboarding


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account

monitoring social media


relationship management



pipeline management


customer feedback management

measuring customer satisfaction

measuring net promoter score


content publishing

searching for content


customer case management


knowledge management

creating knowledge base


sales call management

meeting management

call transcription

objection handling


conversion management


products & pricelist management


opportunity management


competitive intelligence




business development


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic

lead qualification: behavioural




lifetime value management



customise loyalty program

identify target customers





rating and review management



courses & assessment

create learning path

identify skill gaps

track learning progress


promotion management






performance management


social media marketing


personalized marketing




follower management


discount management




revenue cycle management



trade show marketing


sales review & feedback





conference call management


billing and invoice management


relationship marketing



international marketing


segmentation and targeting




touchpoint management


community marketing








channel management


calendar management


sales quota management


motivation management


advocacy management


subscription management



database marketing


license management


influencer marketing




category management


renewal management



referral management



distribution management


merger and acquisition


compliance & governance


sales commission management


outbound marketing


evangelist management


payment management



membership management



bundling of products


influencer management


sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve efficiency

  • Establish thought leadership

  • Improve brand engagement

  • Improve digital and social presence

  • Build brand awareness

  • Improve visibility

  • Manage risk

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • Increase average basket value

  • Reduce bounce

  • See 20 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more
  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting