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Compare Salesforce Commerce Cloud vs Shopify Plus

Comparison Summary

This comparison report of Salesforce Commerce Cloud vs. Shopify Plus is based on a specific set of business needs and context. The comparison uses 2752 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Commerce Cloud and Shopify Plus

Salesforce Commerce Cloud, Shopify Plus, Salesforce B2C Commerce, Miva eCommerce, etc., belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Salesforce Commerce Cloud

Focus area

Software Failure Risk

  • low

logo Shopify Plus

Focus area

Software Failure Risk

  • low

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

Shopify Plus: Enterprise Commerce Platform

Age

1999

2004

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

77

74

Total Goals
(we found evidences for)

13

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics



content publishing



sales document management

contract management

proposal & quote management


workflow management




helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



training & onboarding


contact list management



campaign management



competitive intelligence



products & pricelist management


promotion management



generation of new leads



relationship management


account management


pipeline management


discount management


category management


loyalty management


opportunity management


touchpoint management


conversion management



channel management


segmentation and targeting


database marketing


business development


lifetime value management


rating and review management



referral management




compliance & governance


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Build brand awareness

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Increase customer life time value

  • Improve internal communications

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • offline

  • promotions

  • point of sale

  • website

  • e-mail

  • blogs

  • user generated content

  • social media

  • omnichannel

  • phone calls

  • video

  • review sites

  • mobile

  • Amazon

  • on premises

  • coupons

  • mass media

  • television

  • Facebook

  • text SMS

  • mobile app

  • trade shows

  • channel partners

  • events

  • See 21 more
  • offline

  • promotions

  • point of sale

  • website

  • e-mail

  • blogs

  • user generated content

  • social media

  • omnichannel

  • phone calls

  • video

  • review sites

  • mobile

  • Amazon

  • on premises

  • coupons

  • mass media

  • television

  • Facebook

  • text SMS

  • mobile app

  • trade shows

  • channel partners

  • events

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting