Salesforce Commerce Cloud Overview
Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Merchandising, as the business use cases that they have been most satisfied with while using Salesforce Commerce Cloud.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Commerce Cloud.
Salesforce Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Commerce Cloud works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.
Salesforce Commerce Cloud's features include Personalization, SEO, Recording, etc. and Salesforce Commerce Cloud support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Commerce Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Salesforce Commerce offers great analytics and reporting functions...." Peer review by Executive in Sales
Salesforce Commerce Cloud, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Commerce Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Salesforce Commerce Cloud Use Cases
What makes Salesforce Commerce Cloud ideal for Engagement Management?
What Are the key features of Salesforce Commerce Cloud for Merchandising?
How can Salesforce Commerce Cloud enhance your Content Management process?
How can Salesforce Commerce Cloud enhance your Order Management process?
50+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Case Studies
CASE STUDY Kotak Mahindra Bank
CASE STUDY Jaipur Rugs
CASE STUDY VFS Global
CASE STUDY Godrej & Boyce
CASE STUDY Pidilite
CASE STUDY REVA University
Video
Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!
Frequently Asked Questions(FAQ)
for Salesforce Commerce Cloud
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.
What is Salesforce Commerce Cloud used for?
What are the top features of Salesforce Commerce Cloud?
Who uses Salesforce Commerce Cloud?
What are Salesforce Commerce Cloud alternatives?
Where is Salesforce Commerce Cloud located?
Peers used Salesforce Commerce Cloud for engagement management and social media analytics
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
Salesforce Commerce Cloud Integrations
Salesforce Commerce Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Commerce Cloud
Software Failure Risk Guidance
?for Salesforce Commerce Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Commerce Cloud
Salesforce, Inc. News
Introducing Enterprise Knowledge powered by Data Cloud: Drive more accurate and trusted Agentforce responses with unstructured data.
Salesforce introduces Enterprise Knowledge powered by Data Cloud, enhancing Agentforce with unstructured data capabilities. This suite enables organizations to unlock and activate unstructured data, improving AI responses with accurate and trusted information. The integration of Zoomin's technology streamlines data access and processing, offering connectors to platforms like Zendesk and Google Drive. This innovation supports efficient customer service by providing comprehensive, personalized AI-driven answers.
Salesforce and Sister Nivedita University launch CRM and AI skills lab in Eastern India
Salesforce and Sister Nivedita University have launched a CRM and AI skills lab in Kolkata, Eastern India. This partnership aims to train 1,000 students annually, providing Salesforce certifications and hands-on projects. The initiative includes a customized curriculum using Salesforce CRM platforms and emphasizes faculty development. The collaboration aligns with India's National Education Policy, aiming to enhance digital competencies in education.
CSC Partners with Salesforce to Launch AI-Powered Grievance Redressal Platform for Rural India
Salesforce has partnered with Common Services Centres (CSC) to launch an AI-powered grievance redressal platform aimed at enhancing citizen services in rural India. This collaboration integrates Salesforce's Service Cloud and AI tools like Einstein Bots to improve service delivery and transparency for over 600,000 Village Level Entrepreneurs. The platform supports multilingual and mobile-first designs, facilitating digital governance across diverse regions.
Launching Salesforce in a newly formed global telecom - Infosys
A newly formed global telecommunications company, created from a demerger, successfully launched Salesforce as its new CRM system. Despite challenges like an abrupt CIO resignation and initial user expectations, the project focused on a people-centric approach, ensuring effective training and stakeholder engagement. The implementation addressed key pain points, met governance board expectations, and clarified system capabilities.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
How can Salesforce Commerce Cloud optimize your Social Media Analytics Workflow?