Salesforce Commerce Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Commerce Cloud based on over 1142 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Commerce Cloud, Salesforce B2C Commerce, Shopify Plus, Miva eCommerce, PrestaShop, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Commerce Cloud is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Commerce Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Commerce Cloud supports business activities such as:
- Engagement Management
- Social Media Analytics
- Merchandising
- Content Management
- Order Management
Salesforce Commerce Cloud can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Scale Best Practices, Improve Digital And Social Presence, etc. It can help manage these activities if you use Offline Point Of Sale Promotions etc. for these needs. As a solution, Salesforce Commerce Cloud's capabilities include Personalization, SEO, Recording, etc.
Salesforce Commerce Cloud was founded in 1999. Computer Software Vertical is its biggest customer base.
Reviews
"...The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Salesforce Commerce Cloud.
Use Cases
Peers recommend Engagement Management , Social Media Analytics , Merchandising , as the business use cases that they have been most satisfied while using Salesforce Commerce Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Offline and Point Of Sale |
4.73/5 ★ |
"...The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service...." Peer review |
| engaging and following up |
4.81/5 ★ |
"...This gives entrepreneurs a comprehensive view of how each of their customers engages with their brand...." Considering Salesforce Commerce Cloud? Here s Everything You Know |
| Social Media Analytics |
4.29/5 ★ |
"...Salesforce Commerce Cloud offers great analytics and reporting functions...." Peer review by Professional in Information Technology |
| Merchandising with Promotions and Website |
4.50/5 ★ |
"...Demandware also made it very easy to merchandise products onto pages...." Peer review by Natasha B., Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Offline and Point Of Sale |
4.73/5 ★ |
"...The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service...." Peer review |
|
| engaging and following up |
4.73/5 ★ |
| Social Media Analytics |
4.29/5 ★ |
"...Salesforce Commerce Cloud offers great analytics and reporting functions...." Peer review by Professional in Information Technology |
|
| Merchandising with Promotions and Website |
4.50/5 ★ |
"...Demandware also made it very easy to merchandise products onto pages...." Peer review by Natasha B., Marketing and Advertising |
|
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1142 insights from peers and experts to help you assess how these Salesforce Commerce Cloud use cases fit your E-Commerce Platform needs.
Frequently Asked Questions(FAQ)
for Salesforce Commerce Cloud
What is Salesforce Commerce Cloud?
What is Salesforce Commerce Cloud used for?
What are the top features of Salesforce Commerce Cloud?
Who uses Salesforce Commerce Cloud?
What are Salesforce Commerce Cloud alternatives?
Where is Salesforce Commerce Cloud located?
Popular Business Setting
for Salesforce Commerce Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce Commerce Cloud to Acquire customers and Increase sales & revenue
Salesforce Commerce Cloud Alternatives
Peer and Expert Opinion on Features
for Salesforce Commerce Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (40) |
| SEO | Read Reviews (18) |
| Recording | Read Reviews (15) |
| Dashboard | Read Reviews (11) |
| Templates | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (40) |
| SEO | Read Reviews (18) |
| Recording | Read Reviews (15) |
| Dashboard | Read Reviews (11) |
| Templates | Read Reviews (11) |
IT and Other Capabilities
for Salesforce Commerce Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (110) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (110) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (124) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (124) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
Software Failure Risk Guidance
?for Salesforce Commerce Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Commerce Cloud
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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