Salesforce Commerce Cloud Overview
Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Merchandising, as the business use cases that they have been most satisfied with while using Salesforce Commerce Cloud.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Commerce Cloud.
Salesforce Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Commerce Cloud works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.
Salesforce Commerce Cloud's features include Personalization, SEO, Recording, etc. and Salesforce Commerce Cloud support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Commerce Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...From IT, Front-End, to Marketing and Merchandising, Demandware has streamlined our e-commerce business tremendously...." Peer review by Jason Hartsell, Web Developer II, Deckers Outdoor Corporation
Peer review evidence (same sources as the product rating summary)
"...Real User Monitoring Monitors every user interaction to identify web performance issues...." Blue Triangle Announces Integration with Salesforce Commerce Cloud
"...I like that the Salesforce analytics and reporting function allows me to expand my overall productivity...." Peer review by User in Retail, Retail
"...Salesforce offers an out-of-the-box website framework combining best practices in store design, merchandising, and technical architecture...." Salesforce Commerce Cloud: How it is Shaping the Future?
Salesforce Commerce Cloud, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Commerce Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Salesforce Commerce Cloud Customer wins, Customer success stories, Case studies
How efficiently Does Salesforce Commerce Cloud manage your Engagement Management?
How can Salesforce Commerce Cloud enhance your Merchandising process?
How can Salesforce Commerce Cloud enhance your Content Management process?
How can Salesforce Commerce Cloud optimize your Order Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Curative - Healthcare - Medium
Salesforce (CRM) Lost A $600, 000 Contract To An In House AI CRM
Curative - Healthcare - Medium
Curative Ditches $600, 000 Salesforce Contract Says 'AI Changes the Economics of Building ...
Siemens - Manufacturing - Very Large
Businesses nearly triple AI agent deployments — Salesforce
Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large
Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!
Frequently Asked Questions (FAQ)
What buyers ask before choosing Salesforce Commerce Cloud
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.
What is Salesforce Commerce Cloud used for?
What are the top features of Salesforce Commerce Cloud?
Who uses Salesforce Commerce Cloud?
What are Salesforce Commerce Cloud alternatives?
Where is Salesforce Commerce Cloud located?
Peers used Salesforce Commerce Cloud for engagement management and social media analytics
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (131) |
Salesforce Commerce Cloud Integrations
Salesforce Commerce Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Commerce Cloud
Software Failure Risk Guidance
?for Salesforce Commerce Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Commerce Cloud
Salesforce, Inc. News
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Salesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRM
Salesforce and Anthropic have launched Claudeforce, a strategic partnership that integrates Claude's AI reasoning with Salesforce's enterprise platform. This collaboration introduces Salesforce in Claude, a plugin with 37 prebuilt sales skills, enhancing sales automation and enterprise data integration. The partnership also embeds Claude into Salesforce and Slack, aiming to transform enterprise AI applications and productivity.
Salesforce Quarterly Highlights: FY27 Q2 Product Releases and Corporate Announcements
Salesforce announced several product releases and enhancements in its FY27 Q2 update. Key updates include the launch of Agentic Advisor, Agentforce Commerce, and Agentforce Help Agent, which leverage AI to enhance customer service and commerce capabilities. Additionally, Salesforce introduced new MCP servers for better integration with Slackbot, enhancing CRM functionalities within Slack. These innovations aim to improve customer engagement and operational efficiency across various platforms.
Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management
Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management. The recognition highlights Salesforce's strengths in mission-specific case management templates, AI investments, and global compliance. This accolade underscores Salesforce's role in enhancing government agencies' efficiency and responsiveness through AI-driven solutions.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
Why is Salesforce Commerce Cloud the best choice for Social Media Analytics?