Product Business Settings

Salesforce Commerce Cloud is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Marketing Automation
Team Collaboration

Salesforce Commerce Cloud Product Overview

Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

How satisfied the customers are with Salesforce Commerce Cloud use-cases

Reviews

"...Customer groups - change content and promotional offers based on a customer group like an employee, someone of another organization etc...." Peer review by Bill Saffold, eCommerce Manager - Warrior.com, New Balance

Salesforce Commerce Cloud Customer Insights, Testimonials and Case Studies

How can Salesforce Commerce Cloud optimize your Engagement Management Workflow?

How can Salesforce Commerce Cloud optimize your Social Media Analytics Workflow?

What benefits does Salesforce Commerce Cloud offer for Merchandising?

What Are the key features of Salesforce Commerce Cloud for Content Management?

What solutions does Salesforce Commerce Cloud provide for Order Management?

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a cloud-based unified e-commerce platform for B2C and B2B retailers and brand makers . It is created to offer seamless, personalized customer journeys across digital, social, mobile and store channels. It converts more customers and drives loyalty with a seamless customer journey from marketing to sales, commerce, fulfillment, service, and beyond. It is for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

It offers digital commerce, predictive intelligence, point of sale and order management, enabling retailers and brands to engage with customers in entirely new ways through online stores. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built into the platform. Its experience capabilities manage products, pricing, promotions, and content to boost customer engagement.

What is Salesforce Commerce Cloud used for?

Salesforce Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Social Media Analytics and Merchandising .

What are the top features of Salesforce Commerce Cloud?

Personalization, SEO and Recording are some of the top features of Salesforce Commerce Cloud.

Who uses Salesforce Commerce Cloud?

Salesforce Commerce Cloud is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Salesforce Commerce Cloud alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Salesforce Commerce Cloud.

Where is Salesforce Commerce Cloud located?

Salesforce Commerce Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

11 buyers and buying teams have used Cuspera to assess how well Salesforce Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

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Salesforce's AI solutions, including Agentforce, are transforming healthcare by automating administrative tasks and improving patient access to care. UChicago Medicine, Transcend, Precina, and Simply...health are leveraging Salesforce's AI to enhance efficiency, reduce administrative burdens, and improve patient outcomes. These implementations demonstrate AI's potential to address healthcare workforce shortages and improve care delivery.

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London Enterprises Accelerate AI-Driven CRM Adoption with Salesforce Agentforce - London Daily News

London enterprises are adopting Salesforce Agentforce to enhance AI-driven CRM capabilities, focusing on intelligent customer engagement and operational efficiency. Salesforce Agentforce integrates A...I into CRM workflows, offering intelligent automation, predictive insights, and conversational AI. This adoption aims to improve customer experience, increase sales effectiveness, and reduce operational friction, positioning businesses to better adapt to changing customer behaviors.

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Salesforce (CRM) Is Down 6.9% After Winning $5.6 Billion Army AI Deal Has The Bull Case Changed - simplywall.st

Salesforce's Computable Insights subsidiary secured a 10-year, $5.6 billion contract with the U.S. Army to modernize data, cloud, and AI systems. This contract, alongside the EMBERPOINT wildfire mana...gement venture, positions Salesforce's Agentforce and Missionforce platforms as critical infrastructure for military and public safety operations, extending beyond its CRM roots.

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Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

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BACA Systems - Manufacturing - Medium

Einstein 1 Sales helped BACA Systems double sales productivity. The sales team used AI to automate emails and call summaries, saving time and boosting engagement. Data Cloud unified information for b...etter insights and personalized recommendations. AppExchange integrations improved delivery operations, saving 5–8 minutes per order and achieving 99.9% shipping accuracy. Salesforce flows automated licensing and admin tasks, freeing up resources for growth.

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Chargent For Commerce Cloud Keynote: Digital Payments: Simplified!

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Peers used Salesforce Commerce Cloud for engagement management and social media analytics

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (31)
Analytics

4.48/5 ★

Read Reviews (70)
Custom Reports

4.25/5 ★

Read Reviews (131)

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.53/5 ★

Read Reviews (35)
Data Import

4.12/5 ★

Read Reviews (110)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Salesforce Commerce Cloud

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Salesforce Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Commerce Cloud

Salesforce, Inc. News

M&A
 

Salesforce Advances AI Expansion With Cimulate Deal | PYMNTS.com

Salesforce has signed a definitive agreement to acquire Cimulate, enhancing its Agentforce Commerce platform with AI-powered product discovery and agentic commerce capabilities. The integration aims to offer more personalized and conversational shopping experiences. The transaction is expected to close in the first quarter of Salesforce's fiscal year 2027, with Cimulate's team joining Salesforce to support ongoing innovation.

Read more →
Executive
 

Salesforce layoffs continue as high-ranking executives leave - TechTarget

Salesforce is experiencing significant executive departures, including the exits of Adam Evans, Ariel Kelman, Ryan Aytay, and Denise Dresser. These changes come amid ongoing layoffs affecting various teams, including Heroku, which is being sunsetted. CEO Marc Benioff's recent actions and comments have sparked internal controversy, with employees expressing concerns over Salesforce's ethical use of technology.

Read more →
Executive
 

Salesforce (CRM) Implements Layoffs and Executive Changes - GuruFocus

Salesforce has implemented executive changes, appointing six new executives to replace five who left since December. This restructuring aligns with CEO Marc Benioff's strategy to leverage AI, reducing support staff from 9,000 to 5,000 employees.

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Product
 

Salesforce to stop selling enterprise Heroku subscriptions, scale back upgrades

Salesforce will cease offering new Enterprise Account subscriptions for its Heroku platform and reduce feature development, focusing instead on cybersecurity and reliability updates. Existing enterprise contracts can be renewed, and credit card users can continue using the platform. This shift aims to prioritize AI capabilities and long-term customer value.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO