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Salesforce Commerce Cloud vs Shippo: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Commerce Cloud vs. Shippo is based on a specific set of business needs and context. The comparison uses 1946 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Commerce Cloud and Shippo

Salesforce Commerce Cloud, Shippo, Salesforce B2C Commerce, Shopify Plus, etc., belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Commerce Cloud covers Engagement Management with Offline, Merchandising with Promotions, Social Media Management, Content Management with Promotions, etc.

Shippo focuses on Communication Management with E-Mail, Social Media Management, Helpdesk Management with E-Mail, Order Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Commerce Cloud

Focus area

Salesforce Commerce Cloud is better than Shippo for

Software Failure Risk

  • low

logo Shippo

Focus area

Shippo is better than Salesforce Commerce Cloud for

Software Failure Risk

  • medium

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

Shippo: The Best Multi-carrier Shipping Software for E ...

Age

1999

Financials

IPO

SERIES E

Business Need

Total Processes
(we found evidences for)

77

34

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics



content management

content publishing



sales document management

contract management

proposal & quote management


workflow management




helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



training & onboarding


contact list management



campaign management



competitive intelligence



products & pricelist management


promotion management



generation of new leads



relationship management


account management


pipeline management


discount management


category management


loyalty management


opportunity management


touchpoint management


conversion management



channel management


segmentation and targeting


database marketing


business development


lifetime value management


rating and review management


international marketing


customer feedback management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more
  • Increase sales & revenue

  • Grow market share

  • Acquire customers

  • Build brand awareness

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • point of sale

  • review sites

  • eBay

  • text SMS

  • user generated content

  • blogs

  • social media

  • mobile

  • See 10 more
  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • point of sale

  • review sites

  • eBay

  • text SMS

  • user generated content

  • blogs

  • social media

  • mobile

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting