Overview: Salesforce Commerce Cloud and EKM as E-Commerce Platform Category solutions.
Salesforce Commerce Cloud caters primarily to enterprise-level businesses with a strong focus on analytics, integration, and robust support options, making it ideal for companies that require complex e-commerce management and prefer detailed reporting capabilities. In contrast, EKM is designed for smaller scale operations, providing essential communication and loyalty management features, benefitting businesses that prioritize customer interaction and straightforward support structures.
Salesforce Commerce Cloud: Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.
EKM: EKM is an eCommerce platform for UK businesses, offering customizable themes, order processing tools, and marketing features. The software includes SEO, email marketing, and live chat options.
Salesforce Commerce Cloud and EKM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Salesforce Commerce Cloud shines with engagement and social media management, merchandising, and content management, aligning well with businesses that need comprehensive brand and customer interaction. read more →
EKM supports loyalty and communication management, aiding businesses in maintaining customer relationships and efficiently managing sales documents. read more →
Business Goals
Salesforce Commerce Cloud excels in acquiring customers and increasing sales through enhanced customer engagement and robust digital presence. read more →
EKM focuses on customer acquisition and enrichment of relationships, suited for businesses eager to build brand loyalty and enhance presence. read more →
Core Features
Salesforce Commerce Cloud offers standout features like AI capabilities, comprehensive data handling, and sophisticated security, appealing to large enterprises that need extensive integration and analytics. read more →
EKM provides essential features such as data export, import, and security, paired with custom reporting, perfect for smaller enterprises that value simplicity and straightforward data management. read more →
Vendor Support
Salesforce Commerce Cloud provides extensive 24/7 support with various contact options, which is critical for enterprises needing round-the-clock assistance. read more →
EKM offers chat and 24/7 support, suitable for businesses that prefer more direct and immediate support solutions. read more →
Segments and Industries
Salesforce Commerce Cloud predominantly serves enterprise-level customers within the software and IT sectors, demonstrating its capabilities in handling complex, industry-specific requirements. read more →
EKM caters to large enterprises in IT and engineering, adapted for industries focused on effective communication strategies. read more →
Operational Alignment
Salesforce Commerce Cloud fits into expansive and intricate workflows, positioned for enterprises that demand continuous engagement across multiple channels. read more →
EKM integrates smoothly within businesses looking to enhance straightforward operational workflows, emphasizing communication and loyalty management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Salesforce Commerce Cloud in Action: Unique Use Cases
How efficiently Does Salesforce Commerce Cloud manage your Engagement Management?
How efficiently Does Salesforce Commerce Cloud manage your Merchandising?
Why is Salesforce Commerce Cloud the best choice for Content Management?
How does Salesforce Commerce Cloud facilitate Order Management?
EKM in Action: Unique Use Cases
What Are the key features of EKM for Loyalty Management?
Why is EKM the best choice for Products & Pricelist Management?
Alternatives
Integrations
Few Salesforce Commerce Cloud Integrations
Few EKM Integrations
News
Latest Salesforce Commerce Cloud News
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Salesforce and CrowdStrike have formed a strategic partnership to enhance the security of AI-powered business applications. This collaboration integrates CrowdStrike's Falcon Shield with Salesforce Security Center, providing enhanced visibility and protection for AI agents and applications. The partnership aims to secure AI-driven enterprises by offering features like automatic threat containment and real-time remediation through Slack.
