SAP Commerce Cloud Overview
This is a summary of the comprehensive capabilities and benefits of SAP Commerce Cloud based on over 1199 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SAP Commerce Cloud, Optimizely Customized Commerce, Adobe Commerce, Miva eCommerce, Salesforce B2C Commerce, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SAP Commerce Cloud is right for your needs? Our Cuspera AI engine can evaluate how SAP Commerce Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
SAP Commerce Cloud supports business activities such as:
- Engagement Management
- Products & Pricelist Management
- Content Management
- Proposal & Quote Management
- Training & Onboarding
SAP Commerce Cloud can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Grow Market Share, etc. It can help manage these activities if you use Omnichannel Mobile Mobile App etc. for these needs. As a solution, SAP Commerce Cloud's capabilities include Personalization, Dashboard, Templates, etc.
SAP Commerce Cloud was founded in 1972. Information Technology and Services Vertical is its biggest customer base.
Reviews
"We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oi...ls. " - Todd Thompson
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SAP Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using SAP Commerce Cloud.
Use Cases
Peers recommend Engagement Management , Products & Pricelist Management , Content Management , as the business use cases that they have been most satisfied while using SAP Commerce Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.95/5 ★ |
"...Based on what was SAP Customer Engagement Center Coresystems (acquisition; announced on June 5, 2018) SAP Self Service Accelerator for Utilities by SmartEnergyWater Customer Data Cloud ( Identity, consents and privacy : consists of identity and authentication, consent/data privacy, and a cross-cloud single customer profile) ..." Takeaways from SAP Customer Experience Live 2018 |
| engaging and following up |
4.90/5 ★ |
"...SAP Commerce Cloud also simplifies complex commerce and order processes, so you can engage customers more effectively and connect the demand with your supply chain. ..." Commerce Platform Solutions |
| Products & Pricelist Management with Mobile and Mobile App |
4.95/5 ★ |
"...From a functional standpoint, hybris takes a starring role in quite a few areas including B2B digital commerce, web content management, and (extended) product content management...." Peer review by Robert H. |
| Content Management with Mobile, Mobile App and Promotions |
4.88/5 ★ |
"...- WCMS system allows flexible management of your content with different personalisation rules and preview mode...." Peer review by Consultant |
| content publishing |
3.88/5 ★ |
"Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage." https://www.sap.com/india/about/customer-stories.html?sort=latest_desc&tag=products:customer-relationship-management/sap-commerce-cloud/sap-commerce-cloud&tag=region-country:north-america/united-states&pdf-asset=ecc3f075-9d7d-0010-87a3-c30de2ffd8ff&page=4 |
| content tracking |
3.42/5 ★ |
"Learn How Is a Global Enterprise IT Provider Helping New Clients Get Up and Running Faster." https://www.sap.com/documents/2020/04/06bc3d62-8e7d-0010-87a3-c30de2ffd8ff.html |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.95/5 ★ |
"...Based on what was SAP Customer Engagement Center Coresystems (acquisition; announced on June 5, 2018) SAP Self Service Accelerator for Utilities by SmartEnergyWater Customer Data Cloud ( Identity, consents and privacy : consists of identity and authentication, consent/data privacy, and a cross-cloud single customer profile) ..." Takeaways from SAP Customer Experience Live 2018 |
|
| engaging and following up |
4.95/5 ★ |
| Products & Pricelist Management with Mobile and Mobile App |
4.95/5 ★ |
"...From a functional standpoint, hybris takes a starring role in quite a few areas including B2B digital commerce, web content management, and (extended) product content management...." Peer review by Robert H. |
|
| Content Management with Mobile, Mobile App and Promotions |
4.88/5 ★ |
"...- WCMS system allows flexible management of your content with different personalisation rules and preview mode...." Peer review by Consultant |
|
| content publishing |
4.88/5 ★ |
| content tracking |
4.88/5 ★ |
45+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1199 insights from peers and experts to help you assess how these SAP Commerce Cloud use cases fit your E-Commerce Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson |
|
|
When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal |
|
|
With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Todd Thompson CIO doTERRA |
We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson |
|
KammyWestphal IT Manager Carestream Health |
When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal |
|
Bimal Tripathi Executive Director IT Maxim Integrated |
With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study d?TERRARead More |
|
Case Study TesscoRead More |
|
Case Study InsightRead More |
Frequently Asked Questions(FAQ)
for SAP Commerce Cloud
What is SAP Commerce Cloud?
What is SAP Commerce Cloud used for?
What are the top features of SAP Commerce Cloud?
Who uses SAP Commerce Cloud?
What are SAP Commerce Cloud alternatives?
Where is SAP Commerce Cloud located?
Popular Business Setting
for SAP Commerce Cloud
Top Industries
- Information Technology and Services
- Retail
- Medical Devices
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used SAP Commerce Cloud to Acquire customers and Enhance customer relationships
SAP Commerce Cloud Alternatives
Peer and Expert Opinion on Features
for SAP Commerce Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (36) |
| Dashboard | Read Reviews (16) |
| Templates | Read Reviews (10) |
| Feedback surveys | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (36) |
| Dashboard | Read Reviews (16) |
| Templates | Read Reviews (10) |
| Feedback surveys | Read Reviews (5) |
IT and Other Capabilities
for SAP Commerce Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (68) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (30) |
| Data Import | Read Reviews (68) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (103) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (103) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (75) |
| Custom Reports | Read Reviews (101) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (75) |
| Custom Reports | Read Reviews (101) |
Software Failure Risk Guidance
?for SAP Commerce Cloud
Overall Risk Meter
Top Failure Risks for SAP Commerce Cloud
Vendor Profile Details
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
Get a personalised risk report for SAP Commerce Cloud
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
SAP Commerce Cloud may get in touch with you regarding your request.
Request Custom Quote
SAP will get in touch with you regarding your request.