SAP Commerce Cloud Overview
SAP Commerce Cloud simplifies complex B2B models and buying processes while enhancing customer experiences. It drives business agility and optimizes inventory with an API-first, microservices-based architecture.
Use Cases
Customers recommend Engagement Management, Products & Pricelist Management, Content Management, as the business use cases that they have been most satisfied with while using SAP Commerce Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SAP Commerce Cloud.
SAP Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Commerce Cloud works with different mediums / channels such as Omnichannel. Mobile. Mobile App etc.
SAP Commerce Cloud's features include Personalization, Dashboard, Templates, etc. and SAP Commerce Cloud support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SAP Commerce Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world." - KammyWestphal
Peer review evidence (same sources as the product rating summary)
"...Complete Engagement & Customer Platform: OmniChannel eCommerce, Marketing Automation, Sales and Analytics...." Peer review by Maurizio Z, Digital Project Manager, Information Technology and Services
"...Product and content management system is unbelievalble...." Peer review by Industry Analyst / Tech Writer
"...Integration with FirstSpirit hybrid headless content management system enhances ecommerce sites with content-driven commerce experiences LEXINGTON, MA, April 22, 2020 e-Spirit, maker of an industry-leading FirstSpirit Digital Experience Platform (DXP) powered by a hybrid headless CMS, today announced it is the first content management system (CMS) to integrate with SAP Commerce Cloud s decoupled PWA Spartacus storefront. ..." e-Spirit CMS Integrates with SAP Commerce Cloud s Decoupled PWA Spartacus Storefront
SAP Commerce Cloud, ShippingEasy, ShipStation, EZOfficeInventory, Ecwid, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Commerce Cloud
Top Industries
- Information Technology and Services
- Retail
- Medical Devices
Popular in
- Enterprise
- Large Enterprise
- Mid Market
SAP Commerce Cloud is popular in Information Technology And Services, Retail, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Mid Market.
SAP Commerce Cloud Customer wins, Customer success stories, Case studies
How efficiently Does SAP Commerce Cloud manage your Engagement Management?
What makes SAP Commerce Cloud ideal for Products & Pricelist Management?
What makes SAP Commerce Cloud ideal for Content Management?
How does SAP Commerce Cloud facilitate Proposal & Quote Management?
What Are the key features of SAP Commerce Cloud for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well SAP Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal |
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We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson |
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We’re leveraging the SAP Commerce Cloud to support our growth, both by capturing more top-line sales and improving the customer experience. Testimonial By Jim Ferolo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
KammyWestphal IT Manager Carestream Health |
When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal |
|
Todd Thompson CIO doTERRA |
We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson |
|
Jim Ferolo Vice President Chief Information Officer Maui Jim Inc |
We’re leveraging the SAP Commerce Cloud to support our growth, both by capturing more top-line sales and improving the customer experience. Testimonial By Jim Ferolo |
Distribution and 3PL Provider Automates Multiple SAP Business One Processes with BPA Platform
Tech Mahindra adopts SAP Joule for consultants to accelerate AI-driven transformation across India
ALDO Group Inc. - Retail - Large
Team Liquid - Entertainment - Medium
Deep Dive into SAP Commerce Cloud Architecture: Everything You Need to Know
Frequently Asked Questions(FAQ)
for SAP Commerce Cloud
What is SAP Commerce Cloud?
SAP Commerce Cloud is an end-to-end, extendable solution that provides a cloud-native, headless platform, to work directly in the back end. It drives digital transformation enabling it to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. It taps into continuous, agile innovation to increase growth, conversions, and long-term customer loyalty and helps to increase customer satisfaction, conversion, and order value by delivering experiences based on in-the-moment intent and affinities.
It simplifies complex B2B models and buying processes, creates rich enhanced experiences, and achieves the agility to drive the business forward. It helps to get closer to the audience and drive more revenue and higher profits with a complete view of customers. It streamlines business and keeps up with shifting market demands through intuitive product content and catalog management.
It provides support to customers by an API-first, microservices-based architecture and maximum site availability and performance. It responds to customers better with a holistic, end-to-end view of their engagements, and optimizes inventory by connecting demand signals to supply chains.
What is SAP Commerce Cloud used for?
What are the top features of SAP Commerce Cloud?
Who uses SAP Commerce Cloud?
What are SAP Commerce Cloud alternatives?
Where is SAP Commerce Cloud located?
Peers used SAP Commerce Cloud for engagement management and products & pricelist management
SAP Commerce Cloud Competitors
SAP Commerce Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (75) |
| Custom Reports | Read Reviews (101) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (75) |
| Custom Reports | Read Reviews (101) |
SAP Commerce Cloud Integrations
SAP Commerce Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Commerce Cloud
Software Failure Risk Guidance
?for SAP Commerce Cloud
Overall Risk Meter
Top Failure Risks for SAP Commerce Cloud
SAP SE News
SAP-Certified S/4HANA Cloud Connector by Inriver Is Certified by SAP as Built with SAP Business Technology Platform
Inriver's SAP-Certified S/4HANA Cloud Connector, built with SAP Business Technology Platform (SAP BTP), is certified by SAP. This integration allows manufacturers using SAP S/4HANA Public Cloud to enhance product data management and governance, supporting AI-driven commerce. The certification ensures seamless integration with SAP ERP and SAP Commerce Cloud, facilitating efficient product data flow and enriching digital purchasing experiences.
SAP Sapphire Madrid: Enterprise AI Value Requires Business Ownership
SAP Sapphire Madrid emphasized the importance of governance, user trust, and business ownership in AI adoption within enterprises. SAP executives highlighted the need for AI agents to be traceable, measurable, and integrated into business processes. The event showcased customer stories from Ericsson, EssilorLuxottica, Fonterra, and others, demonstrating AI's role in operational improvements and ERP modernization with SAP S/4HANA. The focus was on building a cohesive roadmap for AI and ERP integration, ensuring user adoption, and leveraging SAP's Business Technology Platform for innovation.
Precisely Enhances SAP Automation with Google Sheets Integration
Precisely has integrated Google Sheets into its Automate Studio, enhancing SAP automation for Google Workspace users. This integration reduces manual data management by up to 90% in complex SAP ERP tasks, enabling data processes directly from Google Sheets while maintaining SAP's governance and security standards.
SAP Sapphire 2026: ERP Moves Beyond Transactions to Orchestration
At SAP Sapphire 2026, SAP emphasized its shift from ERP as a system of record to a system of context, integrating AI, data, and workflows. The company introduced a unified Business AI Platform and highlighted partnerships with OpenAI, Anthropic, Mistral, and Palantir. SAP's strategy focuses on ERP modernization and AI integration, positioning itself as an orchestration platform for autonomous enterprise operations.
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