SAP Commerce Cloud Overview

SAP Commerce Cloud simplifies complex B2B models and buying processes while enhancing customer experiences. It drives business agility and optimizes inventory with an API-first, microservices-based architecture.

Use Cases

Customers recommend Engagement Management, Products & Pricelist Management, Content Management, as the business use cases that they have been most satisfied with while using SAP Commerce Cloud.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Order Management
  • Promotion Management
  • Loyalty Management
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SAP Commerce Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Internal Communications
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SAP Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Commerce Cloud works with different mediums / channels such as Omnichannel. Mobile. Mobile App etc.

SAP Commerce Cloud's features include Personalization, Dashboard, Templates, etc. and SAP Commerce Cloud support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SAP Commerce Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage." - Art Sebastian

SAP Commerce Cloud, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Commerce Cloud

Top Industries

  • Information Technology and Services
  • Retail
  • Medical Devices

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

SAP Commerce Cloud is popular in Information Technology And Services, Retail, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on SAP Commerce Cloud Use Cases

Why is SAP Commerce Cloud the best choice for Engagement Management?

What benefits does SAP Commerce Cloud offer for Products & Pricelist Management?

How does SAP Commerce Cloud address your Content Management Challenges?

How can SAP Commerce Cloud enhance your Proposal & Quote Management process?

How does SAP Commerce Cloud facilitate Onboarding?

11 buyers and buying teams have used Cuspera to assess how well SAP Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Art Sebastian

VP Digital Experience

Casey’s General Stores Inc
Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage. Testimonial By Art Sebastian
SAP Commerce Cloud testimonial

Todd Thompson

CIO

doTERRA
We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson
SAP Commerce Cloud testimonial

Bimal Tripathi

Executive Director IT

Maxim Integrated
With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi
CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Art Sebastian

VP Digital Experience

Casey’s General Stores Inc
Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage. Testimonial By Art Sebastian
SAP Commerce Cloud testimonial

Todd Thompson

CIO

doTERRA
We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson
SAP Commerce Cloud testimonial

Bimal Tripathi

Executive Director IT

Maxim Integrated
With SAP Customer Data Cloud and SAP Commerce Cloud, we were able to enhance our e-commerce platform. We increased almost 10 times in terms of revenue generation and reduced point of sale challenges that we had with our previous system. Testimonial By Bimal Tripathi

Case Studies

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CASE STUDY Sharks Sports & Entertainment (SSE)

SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Emplo...yee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience.

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CASE STUDY FC Bayern

SAP SuccessFactors helped FC Bayern move HR to the cloud. The club replaced manual HR tasks with digital tools. Over 1,000 employees now use improved HR processes. SAP Sports One tracks player health... and helps with scouting. SAP Customer Checkout and Emarsys make fan experiences better. FC Bayern consolidated 52 systems to use fan data for personalized marketing. 50,000 transactions are processed on matchdays at Allianz Arena.

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CASE STUDY Siemens Healthineers

SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable prog...ress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology.

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CASE STUDY Coldplay

SAP worked with Coldplay to create the Music of the Spheres World Tour app. Coldplay wanted to make their world tour more sustainable. The app helps fans see the carbon impact of their travel and cho...ose greener options. Over 1 million people in more than 150 countries have downloaded the app since March 2022. The app has a 4.8 out of 5 rating. Coldplay uses SAP technology to track and reduce tour emissions and engage fans in sustainability.

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CASE STUDY Cirque du Soleil

SAP S/4HANA Cloud, RISE with SAP, SAP SuccessFactors, and SAP Concur helped Cirque du Soleil modernize its global operations. The company needed to reduce manual recordkeeping and improve expense and... travel management for over 4,000 employees. SAP solutions enabled digital workflows, real-time data, and automation, cutting workload in half and reducing cost objects per tour by almost 80%. Cirque du Soleil now enjoys greater operational efficiency, transparent spend management, and improved employee engagement.

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CASE STUDY NHL (National Hockey League)

SAP HANA Cloud and SAP Business Technology Platform help the NHL collect and analyze real-time and historical hockey data. The NHL wanted to improve team performance, fan engagement, and sustainabili...ty. SAP solutions process 30 gigabytes of puck and player tracking data per game and power NHL.com/stats, which gets over 100 million visits. Teams use the SAP-NHL Coaching Insights app for in-game decisions. SAP also supports the NHL's sustainability goals with cloud-based reporting for all 32 clubs.

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Video

Deep Dive into SAP Commerce Cloud Architecture: Everything You Need to Know

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Frequently Asked Questions(FAQ)

for SAP Commerce Cloud

What is SAP Commerce Cloud?

SAP Commerce Cloud is an end-to-end, extendable solution that provides a cloud-native, headless platform, to work directly in the back end. It drives digital transformation enabling it to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. It taps into continuous, agile innovation to increase growth, conversions, and long-term customer loyalty and helps to increase customer satisfaction, conversion, and order value by delivering experiences based on in-the-moment intent and affinities.

It simplifies complex B2B models and buying processes, creates rich enhanced experiences, and achieves the agility to drive the business forward. It helps to get closer to the audience and drive more revenue and higher profits with a complete view of customers. It streamlines business and keeps up with shifting market demands through intuitive product content and catalog management.

It provides support to customers by an API-first, microservices-based architecture and maximum site availability and performance. It responds to customers better with a holistic, end-to-end view of their engagements, and optimizes inventory by connecting demand signals to supply chains.

What is SAP Commerce Cloud used for?

SAP Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Products & Pricelist Management and Content Management .

What are the top features of SAP Commerce Cloud?

Personalization, Dashboard and Templates are some of the top features of SAP Commerce Cloud.

Who uses SAP Commerce Cloud?

SAP Commerce Cloud is used by Information Technology And Services, Retail and Medical Devices among other industries.

What are SAP Commerce Cloud alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for SAP Commerce Cloud.

Where is SAP Commerce Cloud located?

SAP Commerce Cloud is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Commerce Cloud for engagement management and products & pricelist management

SAP Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.84/5 ★

Read Reviews (15)
Analytics

4.80/5 ★

Read Reviews (75)
Custom Reports

4.34/5 ★

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.84/5 ★

Read Reviews (15)
Analytics

4.80/5 ★

Read Reviews (75)
Custom Reports

4.34/5 ★

Read Reviews (101)

Software Failure Risk Guidance

?

for SAP Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Commerce Cloud

SAP SE News

Partnership

SEKISUI CHEMICAL, Fujitsu, and SAP Japan announce comprehensive modernization of ...

SEKISUI CHEMICAL, Fujitsu, and SAP Japan are collaborating to modernize SEKISUI's management platform using SAP S/4HANA Cloud. This initiative aims to enhance data-driven decision-making and unify administration across SEKISUI's global operations. Fujitsu supports the implementation with its extensive SAP expertise, while SAP Japan provides strategic insights and solutions to drive sustainable value creation for SEKISUI.

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Awards

SAP a Leader in Magic Quadrant for Cloud ERP for Service-Centric Enterprises

SAP has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises. This marks the fourth consecutive year SAP has achieved this recognition, highlighting its completeness of vision and ability to execute. SAP Cloud ERP, a core component of the SAP Business Suite, offers embedded AI, real-time insights, and industry-specific capabilities, enabling organizations to scale and innovate efficiently.

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M&A

IBM to acquire SAP consultancy Cognitus - Consulting.us

IBM is set to acquire Cognitus, a Dallas-based SAP consulting firm known for its SAP S/4HANA services and proprietary solutions. This acquisition will enhance IBM's capability to deliver SAP solutions globally. Cognitus, an SAP gold partner, brings expertise in digital transformation and AI technology to improve SAP implementations.

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Product

Adyen N : First to Market With Launch of SAP's Open Payment Framework, Streamlining ...

Adyen and SAP have launched the Open Payment Framework (OPF) for SAP Commerce Cloud, streamlining payment setup for retailers. Freedom Furniture is among the first to implement this solution, which accelerates time-to-market with integrated ecommerce payment capabilities. The OPF offers seamless deployment and access to Adyen's payment methods, enhancing retailers' digital transformation efforts.

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SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO