Overview: Salesforce Chatter and OpenText Hightail as Collaboration and Productivity Category solutions.

Salesforce Chatter focuses on enhancing internal collaboration and communication, making it ideal for diverse business sizes, with strong integration and real-time data management features. OpenText Hightail, on the other hand, excels in security and privacy, targeting large enterprises and industries like marketing and legal, with its robust content and document sharing capabilities.

Salesforce Chatter: Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.

OpenText Hightail: Hightail offers secure file sharing and creative collaboration. Large files can be sent, visual assets previewed, and feedback collected efficiently.

Salesforce Chatter and OpenText Hightail: Best activities based on customer satisfaction

Activities: Salesforce Chatter vs OpenText Hightail

Discover and compare top business activities, Q&A, and peer reviews for Salesforce Chatter vs OpenText Hightail to help find the right fit for your needs.

Salesforce Chatter OpenText Hightail

collaboration
communication management
sending & publishing communications
engagement management
content management
content sharing

Key Capabilities Supported

Salesforce Chatter excels in collaboration and communication management, helping teams share and publish content effectively, which aligns well with companies aiming to boost engagement and streamline their communication processes. read more →

OpenText Hightail supports collaboration and content management, with capabilities in document sharing and communication management, aligning well with teams focused on content sharing and communication improvements. read more →

Business Goals

Salesforce Chatter helps businesses improve internal communications and enhance customer relationships, providing critical support to companies looking to scale best practices and improve their sales performance. read more →

OpenText Hightail aims to enhance customer relationships and acquire new customers, which suits businesses that are focused on expanding market presence and establishing thought leadership. read more →

Core Features

Salesforce Chatter offers robust analytics and integration features, complemented by AI-powered tools and custom reporting, thus meeting the needs of companies that require detailed insights and seamless data management. read more →

OpenText Hightail boasts strong security and privacy features with compliance at its core, which is appealing to organizations that prioritize data protection and compliance, especially within sensitive industries. read more →

Vendor Support

Salesforce Chatter provides extensive support options including 24/7 availability, which is crucial for companies seeking continuous assistance and effective problem resolution across varied channels. read more →

OpenText Hightail offers solid support with 24/7 availability, fitting businesses that need consistent contact and prefer email as their primary communication channel with support teams. read more →

Segments and Industries

Salesforce Chatter is widely used across industries like Information Technology and Services, with a significant presence in mid-market and enterprise segments, indicating its versatility across different business sizes. read more →

OpenText Hightail is favored in marketing, advertising, and legal services, with a strong foothold in large enterprises, suggesting its preference among industries where document security and sharing are paramount. read more →

Operational Alignment

Salesforce Chatter integrates seamlessly into the workflows of businesses of all sizes, from small to large enterprises, facilitating operational efficiency through its advanced communication and collaboration tools. read more →

OpenText Hightail is designed to fit complex, large-scale environments, making it suitable for industries where detail-oriented content management and security are crucial to everyday operations. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Information Technology And Services (22.0%)
Manufacturing (19.0%)
Consumer Electronics (11.0%)

Marketing And Advertising (18.0%)
Legal Services (7.0%)
Entertainment (7.0%)

Popular in Segments

SMB and MidMarket (43.0%)
Enterprise (57.0%)

SMB and MidMarket (71.0%)
Enterprise (29.0%)

Most deployed common Use Cases for Salesforce Chatter and OpenText Hightail

Why is Salesforce Chatter and OpenText Hightail the best choice for Collaboration?

Salesforce Chatter and OpenText Hightail are both used for collaboration. Salesforce Chatter is integrated with a customer relationship management (CRM) system, allowing users to collaborate on projects, accounts, and leads within the CRM. OpenText Hightail is a cloud-based software designed for sharing and collaborating on creative content, including large media files. Salesforce Chatter focuses on internal collaboration while OpenText Hightail is used for both internal and external collaboration. The lack of private messaging functionality within groups is a limitation of Salesforce Chatter.

"...Thanks to the integration of this tool in our jobs, it has been very helpful for all communication and collaboration in the company, since it has helped us to expand the functions in each of the departments in which we have implemented it, so The performance, performance and collaboration in the company has also increased because it has helped us to share files and data in real time with all our team and our clients, increasing our sales and promotions, also making it possible to manage our content remotely by mobile application help...." Peer review by jose c, Jose

"...You can't set aside hours for training people, so our collaboration solution had to be intuitive and easy to use...." Peer review by David Michel, Chief Information Officer, Burr & Forman

How does Salesforce Chatter and OpenText Hightail facilitate Communication Management?

Salesforce Chatter and Opentext Hightail both facilitate communication within organizations. Salesforce Chatter is particularly useful for sharing announcements, managing changes, and facilitating internal discussions. Opentext Hightail excels at sending large files quickly and securely, particularly for creative projects and client communications. Salesforce Chatter integrates with email notifications, while Opentext Hightail requires separate email communication for download links. Neither tool provides comprehensive collaboration features.

"...Sharing information, updating coworkers, having a history of communications per account or opportunity and many other places You can talk to colleagues without sending emails or using skype all in one place, easy to share content across the globe (if you work at MNC), ability to see history of communications..." Peer review by Alexander B., Information Technology and Services

"...Often, I have to send projects that are large in file size and won't send over an email and rarely can I send them over another FTP site...." Peer review by Hannah Snyder

What Are the key features of Salesforce Chatter and OpenText Hightail for Content Management?

Salesforce Chatter and Opentext Hightail both allow for sharing documents and files. Salesforce Chatter integrates with the Salesforce platform, allowing for easier collaboration between teams within the platform. Opentext Hightail offers digital signature capabilities, which Salesforce Chatter lacks. Opentext Hightail's shared links expire quickly, limiting their use in some situations.

"...Allows you to share pictures/links with ease...." Peer review by Project Manager in Marketing

"...Sharing large documents (.TIF files, 4k Video, etc.)..." Peer review by Jorden B., Marketing and Advertising

What benefits does Salesforce Chatter and OpenText Hightail offer for Sales Document Management?

Salesforce Chatter and Opentext Hightail are both used for sharing documents. Both tools allow users to share documents with team members, but Salesforce Chatter is integrated with the Salesforce platform, enabling document sharing within the context of sales objects. Opentext Hightail, on the other hand, offers digital signature capability and is particularly useful for sharing large documents. Salesforce Chatter suffers from limitations in organization and discoverability of shared information.

"...The social news feed and ability to share links, documents or other is nice...." Peer review by User

"...It is a secured filed transfer app ... good for sharing highly sensitive documents...." Peer review by Margaret C, Office Manager, Consumer Goods

Salesforce Chatter in Action: Unique Use Cases

What Are the key features of Salesforce Chatter for Engagement Management?

OpenText Hightail in Action: Unique Use Cases

What benefits does OpenText Hightail offer for Advertisement?

Integrations

Ecosystem partners each product commonly connects with.

Salesforce Chatter

News

Latest Salesforce Chatter news

Sweep Launches Multi-Org Agent to Bring Cross-System Intelligence to Salesforce

Sweep has launched the Multi-Org Agent for Salesforce, enabling enterprises to manage multiple Salesforce environments efficiently. This new agent maps dependencies and automations across fragmented Salesforce systems, reducing risks like outages and compliance gaps. It supports strategic consolidation, M&A integration, and AI readiness. Sweep plans to extend this capability to Snowflake and ServiceNow soon.

08/08/2026 - source