OpenText Hightail vs. TeamViewer: Comparing Best Collaboration and Productivity Solutions 2026

Overview: OpenText Hightail and TeamViewer as Collaboration and Productivity Category solutions.

OpenText Hightail and TeamViewer both excel in the collaboration and productivity sector, but they cater to different operational needs. OpenText Hightail focuses on content sharing and document management, appealing to large enterprises in marketing and legal services. TeamViewer, with a broader range of capabilities like helpdesk and meeting management, is a favorite among IT and software sectors, emphasizing integrated support across various scales. Choosing between them depends on specific operational requirements and industry alignment.

OpenText Hightail: Hightail offers secure file sharing and creative collaboration. Large files can be sent, visual assets previewed, and feedback collected efficiently.

TeamViewer: TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Deployed Market Segments: OpenText Hightail vs TeamViewer

Share of peer evidence by company size for OpenText Hightail and TeamViewer. Each product segments add up to 100%. Click any segment for supporting evidence.

OpenText Hightail 100%
TeamViewer 100%
OpenText Hightail TeamViewer
Key Capabilities Supported OpenText Hightail enables collaboration, content and communication management, and content sharing, crucial for marketing and legal professionals. → TeamViewer offers collaboration, helpdesk management, and conference call management, which are essential for IT and educational environments. →
Business Goals OpenText Hightail aims to enhance customer relationships and acquire new customers, important for growing market share. → TeamViewer enhances customer relationships and improves internal communications, aligning with efficiency and digital presence goals. →
Core Features Core features of OpenText Hightail include security, data import/export, and compliance, necessary for document-sensitive industries. → TeamViewer's features like integration, event onboarding, and 24/7 support are vital for digital communication and management. →
Vendor Support OpenText Hightail offers 24/7 support alongside email and chat, catering to enterprises needing round-the-clock assistance. → TeamViewer provides extensive support options including phone, chat, and 24/7, suitable for varied customer support needs. →
Segments and Industries OpenText Hightail serves large enterprises in marketing and legal services, indicating its use for content-centric tasks. → TeamViewer is popular among IT, software, and education sectors, reflecting its utility in technical and academic settings. →
Operational Alignment OpenText Hightail integrates well into content sharing workflows and is designed for significant enterprise use. → TeamViewer efficiently integrates into diverse operational scales, ideal for global IT and software support needs. →
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Applying your context and needs changes the comparison

OpenText Hightail and TeamViewer: Best activities based on customer satisfaction

OpenText Hightail in Action: Unique Activities

Why is OpenText Hightail the best choice for Collaboration?
OpenText Hightail offers cloud-based collaboration software for creative content reviews and approvals. It facilitates project collaboration, feedback sharing, and file editing. The software is intuitive and supports both internal and external collaboration. However, some users perceive the platform's collaboration capabilities as limited compared to other options.
"...Distributing information easily Excellent, simple to use file sharing with great collaborative features!..." Peer review by Leanne H., Education
How does OpenText Hightail facilitate Content Management?
Hightail offers a cloud-based platform for teams to share, review, and approve content, facilitating streamlined creative workflows. This platform supports sharing large files, including images and documents, with convenient options for both internal and external collaboration. However, shared links expire quickly, limiting the usefulness of this feature for some use cases.
"...I also have to ability to set perimeters and security setting for the document being shared...." Peer review by Natoya C, Director Of Operations & Administration
How can OpenText Hightail optimize your Communication Management Workflow?
Hightail facilitates communication management by enabling the transmission of large files, including those exceeding email attachment limits. It tracks delivery and download activity for individual documents and offers identity verification for secure file access. The platform lacks direct integration with email programs, requiring users to send separate notifications regarding file access.
"...Track when the email is received and when the document is download, even if more than one person downloads it...." Peer review by Director in Marketing
How can OpenText Hightail enhance your Sales Document Management process?
Hightail facilitates the sharing of large documents electronically with ease. It offers features including digital signatures for documents, enabling users to read, sign, and return documents within the platform. A limitation of the platform is that the app may crash at times during the signature process.
"...Hightail is one of the best tool that there is in the market when it comes to sharing of large document in secure way...." Peer review by Criticos B, Communication Specialist

TeamViewer in Action: Unique Activities

How can TeamViewer optimize your Helpdesk Management Workflow?
TeamViewer facilitates remote support, enabling help desks to assist users by viewing their screens and providing real-time guidance. The tool also supports video conferencing and voice calls, promoting efficient communication. TeamViewer's functionality is limited by its inability to transfer files directly between computers.
"...We initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration...." Peer review by Mike Robinson, Internet Director / UNIX Administrator, Marietta College
How does TeamViewer facilitate Conference Call Management?
TeamViewer enables users to schedule and configure conference calls, share screens, and communicate through chat and video calls. It also provides features for recording web conferences and sharing files. However, TeamViewer may experience bandwidth limitations, leading to connection loss and screen lag.
"...File Share, Screen Share, conference calls, Group calls, chating etc are some of the important features in this app...." Peer review by chinni s, Software Engineer, Information Technology and Services
How does TeamViewer address your Event Onboarding Challenges?
TeamViewer enables remote collaboration for training, troubleshooting, and demonstrations. It facilitates interactive training through remote access and allows for efficient onboarding of new team members. TeamViewer's effectiveness can be hindered by connectivity issues, particularly in locations with inconsistent internet speeds.
"...It is also being used by infra team to establish remote connections and web chats with development team desktops whenever the team faces any technical challenges...." Peer review by Sourav Singla ,Safe Agilist, CSP, ICP-ACC, CSM, CSPO, SSM, LSSG, Enterprise Agile Coach, Tata Consultancy Services

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

OpenText Hightail TeamViewer
Peer score 4.3 4.6
Peer insights 3194 23485
Top industries
Marketing And Advertising 18.0%
Legal Services 7.0%
Entertainment 7.0%
Information Technology And Services 20.0%
Computer Software 15.0%
Education 7.0%
SMB and Mid-Market 71.0% 69.0%
Enterprise 29.0% 31.0%

News

Latest OpenText Hightail news

Cohere and OpenText partner on Canadian agentic AI stack for enterprises

Cohere and OpenText are collaborating to develop an agentic AI solution for enterprises, targeting highly regulated industries and government sectors. The partnership aims to integrate Cohere's AI platform with OpenText's data layer, enabling sophisticated AI agent deployment for complex task automation. The solution is set to be available next year for OpenText's 120,000 enterprise clients.

17/09/2026 - source

Latest TeamViewer news

TeamViewer expands AI-powered IT troubleshooting from guidance to governed action

TeamViewer has expanded its AI-powered IT troubleshooting capabilities with the introduction of Tia Troubleshooting. This enhancement allows Tia to not only advise but also take action on IT issues during remote support sessions, subject to expert approval. The update is available across TeamViewer's remote support portfolio, enabling faster issue resolution and improved efficiency for IT teams.

08/09/2026 - source