Overview: QuestionPro Survey and UserVoice as Customer Feedback Management Category solutions.

QuestionPro Survey excels with robust feedback collection and analysis capabilities, ideal for large enterprises and diverse industries like education and non-profit. UserVoice focuses on capturing customer feedback and facilitating international marketing, catering predominantly to enterprise software and internet companies.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

QuestionPro Survey and UserVoice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

QuestionPro Survey aids in feedback survey and measuring net promoter score, aligning with enterprises' need for comprehensive data collection. read more →

UserVoice focuses on collecting feedback and conducting conversational surveys, meeting enterprises' demand for customer interaction. read more →

Business Goals

QuestionPro Survey helps measure customer and employee experiences, fitting well with strategic goals of large organizations. read more →

UserVoice improves customer satisfaction and facilitates market entry, supporting growth objectives in global markets. read more →

Core Features

QuestionPro Survey stands out with custom reports and extensive analytics, which are crucial for data-driven decision-making. read more →

UserVoice offers integration and custom reports, enabling streamlined workflows for enterprises. read more →

Vendor Support

QuestionPro Survey provides 24/7 support through various channels like chat and email, ensuring customers' operational needs are met efficiently. read more →

UserVoice also offers 24/7 support, with a focus on email and phone, which supports its software clientele's need for constant assistance. read more →

Segments and Industries

QuestionPro Survey serves large enterprises across research and education sectors, highlighting its adaptability to various fields. read more →

UserVoice is favored by the computer software industry and marketing, showing its strength in tech-driven environments. read more →

Operational Alignment

QuestionPro Survey integrates smoothly into the workflows of large enterprises, supporting complex operational environments. read more →

UserVoice fits well in enterprise environments, helping manage international marketing and communications effectively. read more →