cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Pure Chat vs Liveperson LiveEngage

Failure Risk Guidance Security Report ?

Failure Risk for Pure Chat low Failure Risk for Liveperson LiveEngage medium
Know More

Comparison Summary

For Pure Chat vs Liveperson LiveEngage comparison, Our AI algorithm looked at 2734 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pure Chat and Liveperson LiveEngage to solve their respective business needs.

Pros and cons of Pure Chat and Liveperson LiveEngage

Pure Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Liveperson LiveEngage is focused towards Engagement Management with Chat and Contact List Management with Chat .

logo Pure Chat

Focus area

Pure Chat is better than Liveperson LiveEngage for

Software Failure Risk

  • low

logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

About

Pure Chat: 100% Free Live Chat Software for Businesses

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Age

2012

1995

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

41

41

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (67)

Read Reviews (56)

engaging and following up

Read Reviews (49)

Read Reviews (39)

helpdesk management

Read Reviews (44)

Read Reviews (17)

communication management

Read Reviews (36)

Read Reviews (7)

sending & publishing communications

Read Reviews (33)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (31)

Read Reviews (23)

tracking contacts

Read Reviews (18)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (13)

Read Reviews (4)

lifetime value management

Read Reviews (12)

Read Reviews (2)

customer feedback management

Read Reviews (9)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (5)

sales document management

Read Reviews (7)

Read Reviews (5)

proposal & quote management

Read Reviews (1)

Read Reviews (3)

conversion management

Read Reviews (7)

Read Reviews (1)

social media management

Read Reviews (5)

Read Reviews (7)

social media analytics

Read Reviews (5)

Read Reviews (3)

rating and review management

Read Reviews (5)

Read Reviews (0)

subscription management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (3)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (5)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • e-mail

  • phone calls

  • mobile

  • user generated content

  • blogs

  • social media

  • support groups

  • text SMS

  • mobile app

  • Whatsapp

  • Facebook

  • display advertisement

  • See 11 more

  • chat

  • website

  • e-mail

  • phone calls

  • mobile

  • user generated content

  • blogs

  • social media

  • support groups

  • text SMS

  • mobile app

  • Whatsapp

  • Facebook

  • display advertisement

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting