Pipefy and Mattermost, An In-Depth Comparison 2026

Comparison Summary

Pipefy: Pipefy brings structure, visibility, and organization to work processes. The platform allows users to take control and improve their workflows.

Mattermost: Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.

This comparison report of Pipefy vs. Mattermost is based on a specific set of business needs and context. The comparison uses 3469 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pipefy and Mattermost

Pipefy, Cyclr, Appian, etc., belong to a category of solutions that help Marketing Automation, whereas Mattermost, Flock, Salesforce Anywhere, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pipefy covers Workflow Management, Training & Onboarding, Helpdesk Management, Collaboration, etc.

Mattermost focuses on Collaboration, Workflow Management, Training & Onboarding, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Pipefy and Mattermost: Best activities based on customer satisfaction


Pipefy in Action: Unique Activities

How can Pipefy optimize your Workflow Management Workflow?
Pipefy allows users to create and manage custom workflows, define work rules, and collaborate in real time. It provides a Kanban-style interface, enabling users to visualize and track tasks within clearly defined processes. Pipefy offers a limited free plan with pre-loaded templates, however, users may need to upgrade to access more advanced features.
"...My team is working together to organize their process, and the flow of the work gain speed!. Very easy to understand and use...." Peer review by Erik A., CEO, Internet
How does Pipefy facilitate Training & Onboarding?
Pipefy offers training and onboarding capabilities through pre-built templates and intuitive design, making it easy to implement and learn. The platform also provides access to various resources and tools to support onboarding efforts. Onboarding may require additional resources for users needing more in-depth training or complex workflows.
"...Also better custumer onboarding...." Peer review by Érico K., lawyer, Legal Services
What benefits does Pipefy offer for Helpdesk Management?
Pipefy offers a helpdesk management solution within its platform, allowing users to track incidents, create tickets, and manage customer requests. It is based on Lean methodology and comes with pre-modeled templates for common helpdesk processes. Configuration complexity can be a challenge, especially for complex processes.
"...Easy to use, intuitive for newcomers, support is very helpful for basic features, API exists, beautiful and customizable interface. ...." Peer review by Ramon P., Developer, Real Estate

Mattermost in Action: Unique Activities

What benefits does Mattermost offer for Collaboration?
Mattermost is a collaboration platform that facilitates real-time communication and teamwork. It offers secure messaging for teams across various devices. The platform enables secure and efficient communication and collaboration for organizations. Mattermost lacks video and audio conferencing capabilities.
"...Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations on a vibrant open source platform...." Peer review from Mattermost
How does Mattermost address your Communication Management Challenges?
Mattermost enables efficient communication within teams through direct and group messaging, search capabilities, and notifications. It facilitates communication management by offering private channels for confidential conversations. Mattermost has limitations as messages are soft-deleted instead of permanently removed.
"...It allows me as our project manager to quickly communicate support issues, escalate user requests, and clarify information with the team...." Peer review by Angela Goldsmith, PMP, Director of Systems Development, Dark Horse Comics
What makes Mattermost ideal for Engagement Management?
Mattermost supports engagement by providing tools for community interaction. The platform features features like bots and plugins to enhance communication and productivity. Mattermost also has a regular release cycle to provide ongoing updates and improvements.
"...Engagement also depends heavily on interaction...." [Free eBook] The Rules of eLearning Engagement Part 1: Communication

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


workflow management


training & onboarding


helpdesk management



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content management

content publishing


campaign management



contact list management


customer feedback management


lead qualification

lead qualification: technographic


sales document management

contract management


pipeline management




performance management



social media management


sales call management

meeting management


generation of new leads





rating and review management


products & pricelist management


community building



conference call management


trade show marketing


touchpoint management


channel management




knowledge management


compliance & governance



Top Goals

Goals Achieved

  • Launch new products

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve visibility

  • Manage risk

  • Establish thought leadership

  • See 10 more
  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve visibility

  • Improve navigation

  • Launch new products

  • Improve digital and social presence

  • Grow market share

  • See 8 more

Business Setting

Pipefy Mattermost
Peer score 4.7 4.3
Peer insights 1061 2408
Top industries
Information Technology And Services 21.0%
Computer Software 10.0%
Hospital & Health Care 7.0%
Information Technology And Services 22.0%
Computer Software 18.0%
Internet 9.0%
SMB and Mid-Market 76.0% 70.0%
Enterprise 24.0% 30.0%

News

Latest Pipefy news

Pipefy Named to 2026 Inc. 5000 List of America’s Fastest-Growing Private Companies

Pipefy has been named to the 2026 Inc. 5000 list of America's fastest-growing private companies for the third consecutive year, highlighting its significant growth and impact in AI-driven business process orchestration.

10/08/2026 - source

Latest Mattermost news

Mattermost and Virtru Partner to Deliver Zero Trust Data Protection for National Security and Mission-Critical Operations

Mattermost and Virtru have partnered to integrate Zero Trust Data Format (ZTDF) technology into Mattermost's collaboration platform. This integration enhances data-centric security for national security and intelligence operations, allowing persistent cryptographic file protection within Mattermost workflows. The partnership aligns with Department of War's Zero Trust Strategy, supporting compliance with CMMC and NIST SP 800-171.

27/07/2026 - source