Appian Overview

Appian addresses the need for streamlined process orchestration and automation within businesses. As a leading platform, it integrates AI to enhance operational workflows, ensuring precision and efficiency. Businesses can design, automate, and optimize their processes, reducing manual efforts and minimizing errors. Appian's platform offers a comprehensive suite for process intelligence, allowing organizations to gain insights and make data-driven decisions. This solution is ideal for companies looking to transform their business processes, leveraging technology to stay competitive. A noteworthy aspect is the Appian Guarantee, underscoring their commitment to delivering effective process improvements.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
See all business priorities See less business priorities

Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Records - fantastic way of articulating the organizational entities, and if you can be clever about it - drive workflow to expose these entities...." Peer review by David (Dai) Williams, BPM Manager, Target Group

Appian, AgencyAnalytics, monday sales CRM, Sertifi, CobbleStone Contract Insight, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Appian Customer wins, Customer success stories, Case studies

How efficiently Does Appian manage your Workflow Management?

How does Appian facilitate Sales Document Management?

How can Appian enhance your Engagement Management process?

How efficiently Does Appian manage your Collaboration?

What makes Appian ideal for Customer Case Management?

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

 

Student Awards Agency Scotland (SAAS) awards contract to Valtech in partnership with Appian, to support Core Systems Replacement Programme

Student Awards Agency Scotland (SAAS) has awarded a contract to Valtech, in partnership with Appian, for a core systems replacement program.

Read on →
 

Australian Public Sector AI Adoption Ramping Up, Yet Progress Hampered by Fragmented Systems and Data

Appian's research highlights a significant increase in AI adoption within the Australian public sector, with 70% of workers now using AI in daily tasks. Despite this progress, challenges persist due ...to fragmented systems and data, hindering full digital transformation benefits. Appian emphasizes the need for integrated solutions to enhance process efficiency and citizen services.

Read on →
 

Appian (APPN) Valuation Check After New US$500 Million US Army ...

Appian announced a new Enterprise Agreement with the US Army, allowing up to US$500 million in software and cloud purchases over 10 years, including conditional authorization for Appian Defense Cloud.... This significant contract highlights Appian's growing role in defense and AI, despite mixed share price momentum and competitive pressures.

Read on →

State Street - Financial Services - Financial Services

Appian's low-code platform helped State Street automate and modernize their business processes. The project began with improving customer onboarding. State Street expanded Appian's use to automate co...mplex workflows across the organization. The solution unified people, process, and data for better outcomes. State Street achieved their automation goals with Appian technology.

Read on →

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

AgencyAnalytics, Monday Sales CRM, Sertifi and CobbleStone Contract Insight are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Financial

Appian To Announce First Quarter 2026 Financial Results on May 7, 2026

Appian will announce its first quarter 2026 financial results on May 7, 2026, before the U.S. markets open.

Product

Australian Healthcare Organisations Haven't Advanced Beyond AI Pilots, Appian Research Finds

Appian's research reveals that while 60% of Australian healthcare organizations are piloting AI, only 12% have fully deployed it. Integration challenges hinder progress, with 74% of workers spending significant time on manual tasks. Appian emphasizes the need for integrated AI processes to enhance efficiency and patient care.

Product

Appian CFO: AI Boosts Win Rates as Enterprises Automate Mission ...

Appian's CFO, Serge Tanjga, highlighted the company's focus on automating mission-critical workflows for regulated industries using its low-code platform. He emphasized AI's role in boosting win rates by enhancing accuracy in operational workflows. Appian's AI capabilities, such as DocCenter and Agent Studio, are part of its advanced subscription tier, offering significant revenue uplift. The company also reported improved financial performance and federal momentum, including a $500M U.S. Army framework agreement.

Product

Australian Healthcare Organisations Haven't Advanced Beyond AI Pilots, Appian Research Finds

Appian's research reveals that Australian healthcare organizations are slow to move beyond AI pilot projects, with only 12% fully deploying AI technology. The study highlights integration challenges as a barrier to scaling AI, despite digital transformation efforts improving patient care. Appian emphasizes the need for integrated AI processes to enhance operational efficiency and patient outcomes.

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO