Appian Overview

Appian addresses the need for streamlined process orchestration and automation within businesses. As a leading platform, it integrates AI to enhance operational workflows, ensuring precision and efficiency. Businesses can design, automate, and optimize their processes, reducing manual efforts and minimizing errors. Appian's platform offers a comprehensive suite for process intelligence, allowing organizations to gain insights and make data-driven decisions. This solution is ideal for companies looking to transform their business processes, leveraging technology to stay competitive. A noteworthy aspect is the Appian Guarantee, underscoring their commitment to delivering effective process improvements.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
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Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...All creation of portfolios and workflow is done through Appian and interfaces with PAM for investments.2)..." Peer review by Brandon Wirchanske, SAP Financial Systems Analyst, AIG

Appian, AgencyAnalytics, ExpertSender, monday sales CRM, Experiture Marketing Platform, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Appian Use Cases

How can Appian enhance your Workflow Management process?

What makes Appian ideal for Sales Document Management?

What benefits does Appian offer for Engagement Management?

What solutions does Appian provide for Collaboration?

Why is Appian the best choice for Customer Case Management?

52+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

Education

CASE STUDY The University of South Australia

Appian integrates with UniSA’s online recruitment system and automates all onboarding processes.

CASE STUDY EDP

EDP Renewables Unifies their ESG Workstreams and Streamlines Business Processes, Achieving a ROI of 10x initial investment.

Financial Services

CASE STUDY State Street

State Street used Appian's low-code platform to automate and improve workflows, enhancing customer onboarding and expanding automation across the organization for better outcomes.

Telecommunications

CASE STUDY Sprint

Sprint improved efficiency by 30% using Appian's low-code platform, enhancing process automation and data integration, leading to faster service delivery and increased customer satisfaction.

Insurance

CASE STUDY CNA

CNA improved global capabilities using Appian's low-code platform, enhancing process automation and efficiency. This resulted in streamlined operations and better resource management.

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

AgencyAnalytics, ExpertSender, Monday Sales CRM and Experiture Marketing Platform are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Financial

Appian to Release Second Quarter Financial Results on August 7, 2025 - Nasdaq

Appian will release its Q2 2025 financial results on August 7, 2025, before U.S. markets open. A conference call to discuss these results and the business outlook will be held at 8:30 a.m. ET, accessible via a registration link or live webcast on Appian's Investor Relations webpage.

Awards

Appian Recognised in the 2025 AIFinTech100 List for Transforming Financial Services with AI - cnhinews.com

Appian has been recognized in the 2025 AIFinTech100 list for its innovative use of AI in transforming financial services. This accolade highlights Appian's leadership in integrating AI within its low-code platform to enhance banking, insurance, and compliance processes. The recognition underscores Appian's commitment to using AI for operational efficiency, compliance, and improved customer experiences in financial institutions.

Financial

Appian Corporation : Appian Announces Second Quarter 2025 Financial Results

Appian announced its second quarter 2025 financial results, reporting a 21% year-over-year increase in cloud subscriptions revenue to $106.9 million and a 17% rise in total revenue to $170.6 million. The company also achieved a non-GAAP net income of $0.3 million, compared to a loss in the previous year. Appian's financial outlook for 2025 anticipates continued revenue growth driven by AI initiatives.

Executive

Appian Appoints David Crozier as Chief Marketing Officer

Appian has appointed David Crozier as Chief Marketing Officer, effective July 21, 2025. Crozier, with over 20 years of marketing experience, previously held leadership roles at Hewlett Packard Enterprise and IBM, focusing on enterprise software and AI.

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO