Appian Overview

Appian addresses the need for streamlined process orchestration and automation within businesses. As a leading platform, it integrates AI to enhance operational workflows, ensuring precision and efficiency. Businesses can design, automate, and optimize their processes, reducing manual efforts and minimizing errors. Appian's platform offers a comprehensive suite for process intelligence, allowing organizations to gain insights and make data-driven decisions. This solution is ideal for companies looking to transform their business processes, leveraging technology to stay competitive. A noteworthy aspect is the Appian Guarantee, underscoring their commitment to delivering effective process improvements.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
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Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Business Process Management, Case Management, Records Management, Systems Aggregation...." Peer review by Consultant

Appian, AgencyAnalytics, ExpertSender, monday sales CRM, Experiture Marketing Platform, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Appian Use Cases

How can Appian enhance your Workflow Management process?

How can Appian enhance your Sales Document Management process?

How does Appian facilitate Engagement Management?

How does Appian address your Collaboration Challenges?

What solutions does Appian provide for Customer Case Management?

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

Telecommunications

CASE STUDY Sprint

Sprint improved efficiency by 30% using Appian's low-code platform, enhancing process automation and data integration, leading to faster service delivery and increased customer satisfaction.

CASE STUDY EDP

EDP Renewables Unifies their ESG Workstreams and Streamlines Business Processes, Achieving a ROI of 10x initial investment.

Financial Services

CASE STUDY State Street

State Street used Appian's low-code platform to automate and improve workflows, enhancing customer onboarding and expanding automation across the organization for better outcomes.

Education

CASE STUDY The University of South Australia

Appian integrates with UniSA’s online recruitment system and automates all onboarding processes.

Insurance

CASE STUDY CNA

CNA improved global capabilities using Appian's low-code platform, enhancing process automation and efficiency. This resulted in streamlined operations and better resource management.

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

AgencyAnalytics, ExpertSender, Monday Sales CRM and Experiture Marketing Platform are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Financial

Appian to Release Second Quarter Financial Results on August 7, 2025 - Nasdaq

Appian will release its Q2 2025 financial results on August 7, 2025, before U.S. markets open. A conference call to discuss these results and the business outlook will be held at 8:30 a.m. ET, accessible via a registration link or live webcast on Appian's Investor Relations webpage.

Product

Appian boosts AI , scalability & security in latest platform update

Appian has introduced new updates to its process automation platform, enhancing AI capabilities, scalability, and security. Key features include AI-powered smart search with semantic understanding, autoscaling for data fabric, and improved Process HQ analytics. These updates aim to streamline application development, enhance user experience, and provide secure AI access, particularly benefiting enterprise and government sectors.

Product

iTWire - New Appian Platform Release Strengthens Enterprise AI Automation

Appian has launched new platform capabilities to enhance enterprise AI automation. Key features include an AI-powered semantic search tool, expanded AI services for self-managed and FedRAMP environments, and automatic scaling for data fabric operations. The release also improves reporting integration through Process HQ, offering secure, enterprise-grade AI solutions for various sectors, including government.

Customer

Appian (APPN): AI-Driven Modernization and Pricing Power Fuel a ...

Appian's AI-driven modernization strategy has led to a 21% YoY increase in cloud revenue, reaching $106.9M in Q2 2025. The integration of AI into workflows has boosted customer adoption and operational efficiency, with notable improvements in sectors like healthcare. Strategic partnerships with companies like Hitachi and Texas DPS enhance its market position, while the launch of Appian AI Copilot strengthens its competitive edge in regulated industries.

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO