Mattermost Overview

Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.

Use Cases

Customers recommend Collaboration, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Mattermost.

Other use cases:

  • Communication Management
  • Engagement Management
  • Helpdesk Management
  • Community Building
  • Lead Management
  • Conference Call Management
  • Trade Show Marketing
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mattermost.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Navigation
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
See all business priorities See less business priorities

Mattermost Use-Cases and Business Priorities: Customer Satisfaction Data

Mattermost works with different mediums / channels such as E-Mail.

Mattermost's features include Widgets, Alerts: Popups & Notifications, Bot, etc. and Mattermost support capabilities include Chat Support, Phone Support, AI Powered, etc. also Mattermost analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Mattermost is currently used by our development teams to communicate with each other throughout the day...." Peer review by Angela Goldsmith, PMP, Director of Systems Development, Dark Horse Comics

Peer review evidence (same sources as the product rating summary)

"...Mattermost is opensource chat software that you can install on your own premises and be safe with your internal team communication and collaboration...." Peer review by Dennis I, Founder, Automotive
"...the Mattermost node from Workflow 1, Step 6, save the workflows and finally activate the workflows...." Creating Custom Incident Response Workflows with n8n
"...In the meantime, if you need help deploying Mattermost, our team is offering free onboarding sessions for companies new to remote working until at least the end of June 2020...." Running effective meetings in a remote company

Mattermost, Claromentis, ClickUp, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mattermost

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Mattermost is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Large Enterprise.

Mattermost Customer wins, Customer success stories, Case studies

What Are the key features of Mattermost for Collaboration?

How efficiently Does Mattermost manage your Workflow Management?

What solutions does Mattermost provide for Onboarding?

What benefits does Mattermost offer for Communication Management?

How does Mattermost address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Mattermost solved their Team Collaboration needs. Cuspera uses 2408 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

NRI (Nomura Research Institute, Ltd.) - Management Consulting

Mattermost helped NRI replace HipChat with a secure, scalable messaging platform. NRI needed a solution that met J-SOX compliance and IT policies. The aslead team deployed Mattermost on AWS, integrat...ing with Jira, Confluence, and Zoom. They migrated thousands of users in phases. Employees now access information faster and have fewer meetings. NRI improved operational efficiency and response times with Mattermost.

Oetker Digital - Information Technology And Services

Mattermost helped Oetker Digital move from Hipchat to a secure, self-hosted messaging platform. The team needed strong data compliance and fast setup. Mattermost enabled quick migration, easy integra...tion with Active Directory, and seamless data transfer. Integrations with Jira and Prometheus improved IT help desk speed and system monitoring. The platform reduced internal emails and unified global teams for digital innovation.

Worldline - Financial Services

Mattermost helped Worldline bring together a global team of 12,000 employees. The company replaced fragmented tools like Lync and Skype with a single collaboration platform. Mattermost integrated wit...h GitLab and other DevOps tools. Over 3,000 employees now use Mattermost across 500+ teams. The platform made it easy to create channels and foster a collaborative culture. Worldline saw faster development and improved communication company-wide.

Insight Data Science - Education

Mattermost helped Insight Data Science move from Slack to a platform that keeps all their messages and data in one place. Insight set up Mattermost in under an hour and now spends just 10 minutes a w...eek managing it. The platform supports over 2,500 program fellows and helps staff onboard new cohorts quickly. Mattermost's search and team channels make it easy to find information and keep everyone connected. Staff say it saves time and helps them manage large groups of fellows more easily.

MedinCell - Pharmaceuticals

Mattermost gives MedinCell a secure workspace for pharmaceutical research teams. MedinCell uses Mattermost for company-wide communication and project collaboration. The platform supports over 200 use...rs and 1,033 channels, with more than 2 million messages posted. MedinCell integrated Jira for IT ticketing and uses Zoom for video calls. The company values Mattermost's self-hosting for data security and easy transition to remote work.

Galois - Technology

Mattermost helped Galois replace Jabber for secure, real-time team messaging. Galois needed a modern, on-premises solution to support remote collaboration and strict privacy requirements. The company... integrated Mattermost with GitLab and Jenkins, and built a custom command line client called Matterhorn. Setup was fast, taking just a couple of hours. Employees now collaborate more easily, reducing email use and improving engagement across teams.

Frequently Asked Questions(FAQ)

for Mattermost

What is Mattermost used for?

Mattermost is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Workflow Management and Onboarding .

What are the top features of Mattermost?

Widgets, Alerts: popups & Notifications and bot are some of the top features of Mattermost.

Who uses Mattermost?

Mattermost is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Mattermost alternatives?

Claromentis, ClickUp, Mural and Chanty are popular alternatives for Mattermost.

Where is Mattermost located?

Mattermost is headquartered at Poland, Bielsko-Biala.
lightning

Peers used Mattermost for collaboration and workflow management

Mattermost Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.72/5

Read Reviews (101)
Analytics

3.91/5

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.72/5

Read Reviews (101)
Analytics

3.91/5

Read Reviews (12)

Software Failure Risk Guidance

?

for Mattermost

Overall Risk Meter

Low Medium High

Top Failure Risks for Mattermost

Mattermost News

Executive

Mattermost Appoints Lane McFarland as First Chief People Officer to Scale Global Workforce for Next Phase of Growth

Mattermost has appointed Lane McFarland as its first Chief People Officer. McFarland will lead the global people strategy and drive AI transformation to support Mattermost's growth. With over 15 years of experience, he aims to enhance organizational design and talent systems, aligning them with business outcomes.

Executive

Mattermost Appoints Adam Enterkin as Chief Revenue Officer to ...

Mattermost has appointed Adam Enterkin as Chief Revenue Officer to drive global revenue growth and expand its presence in national security and mission-critical markets. Enterkin, with a strong background in secure communications and Zero Trust architectures, aims to enhance Mattermost's strategic direction and global alliances.

Partnership

Mattermost Powers Operational Collaboration for Locked Shields 2026 ...

Mattermost sponsors and contributes to Locked Shields 2026, a major cyber defence exercise by NATO CCDCOE. The company enhances the event with Digital Forensics and Incident Response challenges and new strategic scenarios, showcasing its secure collaboration platform's role in cyber defence. This involvement underscores Mattermost's commitment to operational readiness and innovation in high-stakes environments.

Partnership

Mattermost Power Operational Collaboration for Locked Shields 2026, the World's Largest ...

Mattermost is actively contributing to Locked Shields 2026, a major cyber defense exercise organized by the NATO Cooperative Cyber Defence Centre of Excellence. As a sponsor and contributor, Mattermost is developing Digital Forensics and Incident Response challenges and new strategic scenarios, enhancing the exercise's operational complexity. This involvement underscores Mattermost's commitment to secure collaboration in high-stakes environments.

Mattermost Profile

Company Name

Mattermost

Company Website

https://mattermost.com/

HQ Location

Poland, Bielsko-Biala

Employees

101-250

Social

Financials

SERIES B