Mattermost Overview

Mattermost enables teams to rapidly progress towards shared goals. It allows quick adaptation to changing conditions across geographies and time zones.

Use Cases

Customers recommend Collaboration, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Mattermost.

Other use cases:

  • Communication Management
  • Engagement Management
  • Helpdesk Management
  • Community Building
  • Lead Management
  • Conference Call Management
  • Trade Show Marketing
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mattermost.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Navigation
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
See all business priorities See less business priorities

Mattermost Use-Cases and Business Priorities: Customer Satisfaction Data

Mattermost works with different mediums / channels such as E-Mail.

Mattermost's features include Widgets, Alerts: Popups & Notifications, Bot, etc. and Mattermost support capabilities include Chat Support, Phone Support, AI Powered, etc. also Mattermost analytics capabilities include Custom Reports, and Analytics.

Reviews

"...+ Good community support - Apps and Integrations brings great support to exchange data with external systems for software development teams . ...." Peer review by Jacek S., IT Security Engineer, Computer Software

Mattermost, Claromentis, ClickUp, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mattermost

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Mattermost is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Large Enterprise.

Mattermost Customer wins, Customer success stories, Case studies

What makes Mattermost ideal for Collaboration?

How does Mattermost address your Workflow Management Challenges?

How efficiently Does Mattermost manage your Onboarding?

How can Mattermost enhance your Communication Management process?

What solutions does Mattermost provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Mattermost solved their Team Collaboration needs. Cuspera uses 2408 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

USAF - Defense - defense

Mattermost helped the USAF improve mission information availability by 4x. The USAF used Mattermost to support secure, cross-organizational communication and collaboration. They rolled out Mattermost... to 48,000 DoD employees in one week. The solution improved pre-flight communication and reduced fuel consumption. Flight crews now access critical documents securely from anywhere in the world.

Read on →

German Informatics Society - Non Profit Organization Management - non-profit organization management

German Informatics Society used Mattermost to replace email and speed up communication. They needed a secure, self-hosted platform to meet strict GDPR rules. Mattermost offered fast performance, easy... search, and strong data protection. The switch helped them accelerate research timelines by 6x. The platform also reduced email overload and improved collaboration across teams.

Read on →

Heidelberg University (Kirchhoff-Institute for Physics, Electronic Vision(s) group) - Education - education

Mattermost helped Heidelberg University's Electronic Vision(s) group improve team communication. The group needed better tools than Jabber and IRC for sharing files and images. They chose Mattermost ...for its open source features and self-hosting. The team now has 100 active users and over 400 channels. They use Mattermost for research, teaching, and conferences. Integrations with Grafana and Jenkins help automate alerts and CI/CD. The team values full control over their data and found the transition to remote work smooth with Mattermost.

Read on →

Ergon Informatik - Information Technology And Services - information technology and services

Ergon Informatik used Mattermost to replace their old messaging platform. They needed a secure, self-hosted, and customizable solution for their IT engineers. The team built their own migration tool ...to move all data to Mattermost. Developers now use over 90 webhooks for notifications and system alerts. Mattermost Playbooks improved their release management process. The platform is now the main communication tool for 350 daily users at Ergon.

Read on →

MedinCell - Pharmaceuticals - pharmaceuticals

Mattermost gives MedinCell a secure workspace for pharmaceutical research teams. MedinCell uses Mattermost for company-wide communication and project collaboration. The platform supports over 200 use...rs and 1,033 channels, with more than 2 million messages posted. MedinCell integrated Jira for IT ticketing and uses Zoom for video calls. The company values Mattermost's self-hosting for data security and easy transition to remote work.

Read on →

Worldline - Financial Services - financial services

Mattermost helped Worldline bring together a global team of 12,000 employees. The company replaced fragmented tools like Lync and Skype with a single collaboration platform. Mattermost integrated wit...h GitLab and other DevOps tools. Over 3,000 employees now use Mattermost across 500+ teams. The platform made it easy to create channels and foster a collaborative culture. Worldline saw faster development and improved communication company-wide.

Read on →

Frequently Asked Questions(FAQ)

for Mattermost

What is Mattermost used for?

Mattermost is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Workflow Management and Onboarding .

What are the top features of Mattermost?

Widgets, Alerts: popups & Notifications and bot are some of the top features of Mattermost.

Who uses Mattermost?

Mattermost is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Mattermost alternatives?

Claromentis, ClickUp, Mural and Chanty are popular alternatives for Mattermost.

Where is Mattermost located?

Mattermost is headquartered at Poland, Bielsko-Biala.
lightning

Peers used Mattermost for collaboration and workflow management

Mattermost Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.72/5 ★

Read Reviews (101)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Mattermost

Overall Risk Meter

Low Medium High

Top Failure Risks for Mattermost

Mattermost News

Partnership

Mattermost Power Operational Collaboration for Locked Shields 2026, the World's Largest ...

Mattermost is actively contributing to Locked Shields 2026, a major cyber defense exercise organized by the NATO Cooperative Cyber Defence Centre of Excellence. As a sponsor and contributor, Mattermost is developing Digital Forensics and Incident Response challenges and new strategic scenarios, enhancing the exercise's operational complexity. This involvement underscores Mattermost's commitment to secure collaboration in high-stakes environments.

Read more →
Executive

Mattermost Appoints Matt Mandrgoc as Vice President of Federal to Expand Public Sector Growth and Mission Enablement

Mattermost has appointed Matt Mandrgoc as Vice President of Federal to lead its federal growth strategy. Mandrgoc, with extensive experience from Cisco and Zoom, will focus on expanding partnerships and contract opportunities with defense, civilian, and intelligence agencies. This move aligns with Mattermost's efforts to enhance secure collaboration and support national security missions.

Read more →
Product

Mattermost Launches Joint Development Program for Sovereign Confluence Successor.

Mattermost has launched a Joint Development Program to co-develop Mattermost Docs, a self-hosted successor to Confluence, aimed at defense and critical infrastructure organizations. The program addresses the end-of-life of Atlassian's on-premise Confluence options, offering a secure, on-premise wiki integrated with messaging and AI for air-gapped environments. Participants will shape the solution to meet advanced security needs.

Read more →
Product

Mattermost Expands Commitment to Allied Defense of the Pacific; Launches "Mission Operations for Microsoft" and Establishes Japan Subsidiary

Mattermost has expanded its operations in the Asia-Pacific region by launching a new subsidiary, Mattermost Japan KK, and introducing "Mattermost Mission Operations for Microsoft." This solution, integrated with Microsoft Azure Local, enhances secure collaboration and AI capabilities for defense operations. It supports mobile security, deep integration with Microsoft 365, and cyber resilience, addressing the need for operational sovereignty in contested environments.

Read more →

Mattermost Profile

Company Name

Mattermost

Company Website

https://mattermost.com/

HQ Location

Poland, Bielsko-Biala

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B