Real-World Case Studies and Customer Success Stories with Mattermost

Mattermost helped Oetker Digital move from Hipchat to a secure, self-hosted messaging platform. The team needed strong data compliance and... fast setup. Mattermost enabled quick migration, easy integration with Active Directory, and seamless data transfer. Integrations with Jira and Prometheus improved IT help desk speed and system monitoring. The platform reduced internal emails and unified global teams for digital innovation.
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Mattermost helped Kokusai Software Co. Ltd. (KSW) improve team communication and protect sensitive data. KSW moved to a self-hosted Mattermost... platform for better security and flexible deployment. The company reduced email use and improved response speed by 30%. Mattermost enabled faster information sharing, better project management, and higher customer satisfaction. KSW plans to add AI and more integrations to boost efficiency further.
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Mattermost helped BITSKIN cut email volume by up to 65%. The agency switched from Slack to Mattermost for better data... control and security. BITSKIN customized Mattermost to fit their workflows and integrated it with Zoom. The migration was fast and smooth, with teams quickly adapting. Centralized channels improved project organization and collaboration. Real-time file sharing and announcements made communication clearer and more efficient.
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Anexia used Mattermost to replace multiple internal tools and streamline workflows. The company integrated Jira and other tools into Mattermost,... reducing context switching and improving team communication. All employees now use Mattermost for chat, notifications, and incident handling. Anexia adopted Mattermost Calls for voice and screen-sharing, moving away from Microsoft Teams. The team continues to consolidate processes and looks forward to deeper integration and partnership with Mattermost.
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Ergon Informatik switched to Mattermost after their old messaging platform was deprecated. The IT team needed a secure, customizable, self-hosted... collaboration tool. They chose Mattermost for its open source flexibility and robust features. Developers built custom integrations, including over 90 webhooks for alerts and notifications. Mattermost Playbooks improved release management, replacing manual checklists. With 350 daily active users, Mattermost became the central communication hub for the company.
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AlmaLinux OS Foundation used Mattermost to build a digital community for over 2,000 open source contributors. They replaced email with... organized channels for projects, topics, and teams. Mattermost enabled real-time and asynchronous communication, making it easier to share information and collaborate globally. The team integrated Mattermost with tools like Grafana using webhooks for automated notifications. AlmaLinux values Mattermost for its open source nature, scalability, and user-friendly features.
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NetFoundry used Mattermost with OpenZiti to improve secure internal and external communications. They moved from Slack to Mattermost to gain... full control over sensitive messaging data and align with their core principles of open source and security. Mattermost allowed NetFoundry to self-host, integrate zero trust networking, and support remote teams across 178 channels. This helped NetFoundry ensure secure, flexible, and resilient collaboration for employees and partners.
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Fujitsu used Mattermost to power secure collaboration in its Biodrug Design Accelerator. The challenge was to enable real-time, secure communication... for drug discovery teams handling sensitive data. Fujitsu chose Mattermost for its self-hosting and security features, integrating it with their accelerator platform. This allowed all stakeholders to share and discuss information on a single screen, increasing operational efficiency. The team reported easier onboarding and faster issue resolution due to Mattermost’s open source and self-managed nature.
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Mattermost helped oose Innovative Informatik eG cut down on meetings and emails. The company used Mattermost Channels for chat, Boards... for work organization, and Playbooks to automate onboarding. This made onboarding more reliable and efficient. oose also integrated Zoom and Prometheus with Mattermost. The team found Mattermost stable, easy to use, and well supported.
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Mattermost helped Rocky Linux create a secure collaboration hub for over 5,000 open source contributors. Rocky Linux needed a scalable,... open source messaging platform after CentOS was discontinued. They chose Mattermost for its self-hosting, high availability, and integration with Matterbridge and LDAP. The platform supports 5,300+ active users and connects global contributors. Rocky Linux uses Mattermost as its main community hub and plans to expand its use with more integrations.
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Mattermost helped Inc. 2026 migrate from Slack to a self-hosted messaging platform. The team moved over a decade of conversation... history and custom emojis. They now control sensitive data on their own servers, meeting strict compliance needs. Automated alerts and dedicated channels speed up project launches and incident response. Email use dropped sharply, and productivity rose across their 70-person team.
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Classact used Mattermost to consolidate team communication and improve IT service delivery. The company replaced email, phone, SMS, and a... custom chat tool with Mattermost for secure, real-time collaboration. Incident response time improved by over 50%. Integrations with Active Directory, ChatGPT, and Zabbix enabled automation and enhanced productivity. Classact also customized Mattermost for business reporting, project tracking, and access control. The platform helped streamline business processes and support remote work.
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Mattermost helped a nonprofit CERT build a secure, collaborative online community for cyber professionals. The team needed a self-hosted solution... to keep data within their country and support mission-critical infrastructure. They chose Mattermost for its open source nature, local hosting, and strong community support. The platform enabled 1,000 professionals to share knowledge and respond to cyber threats. Mattermost reduced reliance on email and improved real-time discussions and collaboration.
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Tulip used Mattermost to improve team communication and control over messaging data. They needed a Slack alternative that was cost-effective,... easy to adopt, and could be self-hosted for data sovereignty. Tulip integrated Mattermost with tools like Confluence, Jira, GitLab, Pingdom, and PagerDuty. With a dedicated War Room channel, Tulip reduced incident response times by 50% to 60%. Mattermost became a mission-critical tool for Tulip's operations.
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Mattermost helped CERN bring 100+ tools into one platform for 22,000 users. CERN moved from five chat systems to a... single, secure messaging solution. Teams could work remotely and collaborate across 3,000 teams and 26,000 channels. Mattermost made it easy to integrate tools like Jira and GitLab. CERN improved cross-department communication and built a stronger research community. During COVID-19, Mattermost enabled a smooth shift to remote work.
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Mattermost helped the OSIRIS-REx team connect and collaborate securely for NASA's asteroid sample return mission. The team needed a tool... to protect sensitive data and control access. They chose Mattermost for its secure, self-hosted platform and cost-effectiveness. The team used Mattermost to automate data notifications and streamline communication. This improved coordination and supported innovative research across a global team.
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Mattermost helped Max Planck Digital Library speed up research workflows and keep data safe. The team chose Mattermost for its... strong data privacy and compliance with German laws. They onboarded 5,000 users and saw 3% monthly organic growth. The platform saved 30% of the time spent searching for information. It also made it easier to transfer knowledge when researchers left or teams changed.
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Mattermost helped Galois replace Jabber for secure, real-time team messaging. Galois needed a modern, on-premises solution to support remote collaboration... and strict privacy requirements. The company integrated Mattermost with GitLab and Jenkins, and built a custom command line client called Matterhorn. Setup was fast, taking just a couple of hours. Employees now collaborate more easily, reducing email use and improving engagement across teams.
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Mattermost helps RTE manage France's power grid and respond faster to outages. RTE used to rely on phone and email,... which slowed crisis response. With Mattermost, teams get real-time notifications on their phones and share updates quickly. This centralizes incident information and reduces response time. RTE now manages incidents faster and improves service for its customers.
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Mattermost helped U. S. Space Force's Kobayashi Maru secure collaboration for modernizing space capabilities. The team needed to protect sensitive...data and support a dispersed workforce. Mattermost enabled self-hosting, strong security, and compliance with DoD standards. Active Directory integration streamlined user onboarding and offboarding. The solution connected over 90 internal staff and 500 external customers, improving data control and reducing risk.
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Mattermost helped Spamhaus move away from email and improve real-time team communication. Spamhaus needed a secure, self-hosted platform to protect... sensitive data and support remote work. They chose Mattermost for its open source community and strong security features. With Mattermost, Spamhaus broke down information silos and sped up issue remediation. The platform keeps their global team connected and their data safe.
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German Informatics Society used Mattermost to replace email and speed up communication. They needed a secure, self-hosted platform to meet... strict GDPR rules. Mattermost offered fast performance, easy search, and strong data protection. The switch helped them accelerate research timelines by 6x. The platform also reduced email overload and improved collaboration across teams.
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Mattermost helped the USAF improve mission information availability by 4x. The USAF used Mattermost to support secure, cross-organizational communication and... collaboration. They rolled out Mattermost to 48,000 DoD employees in one week. The solution improved pre-flight communication and reduced fuel consumption. Flight crews now access critical documents securely from anywhere in the world.
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