Oracle EBS CRM: Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.
CiviCRM: CiviCRM is an open-source CRM for nonprofit and civic organizations, offering features like contact management, event management, and email marketing. It provides a privacy-friendly platform that can be customized and integrated with other technologies.
This comparison report of Oracle EBS CRM vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 1730 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Oracle EBS CRM and CiviCRM
Oracle EBS CRM, and CiviCRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Oracle EBS CRM covers Lead Tracking, Relationship Management, Helpdesk Management, Engagement Management, etc.
CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Oracle EBS CRM and CiviCRM: Best activities based on customer satisfaction
Oracle EBS CRM in Action: Unique Activities
How does Oracle EBS CRM facilitate Lead Tracking?
"...Tracking sales lead that come in from start to finish Efficient way to track leads and record track record..." Peer review by User in Education Management, Education
What benefits does Oracle EBS CRM offer for Relationship Management?
"...Customer data integration and Partner relationship management...." Peer review by Internal Consultant
How does Oracle EBS CRM address your Helpdesk Management Challenges?
"...With hundreds of cross-industry capabilities spanning enterprise resource planning, customer relationship management, and supply chain planning, Oracle E-Business Suite applications help customers manage the complexities of global business environments no matter if the organization is small, medium, or large...." Peer review by Administrator
CiviCRM in Action: Unique Activities
How efficiently Does CiviCRM manage your Contact List Management?
"...CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more...." Peer review by Fatima A., Non-Profit Organization Management
What benefits does CiviCRM offer for Communication Management?
"...Excellent project management and transparent communication ensured a pleasant collaboration...." Testimonial by Margit Bal, Managing Director, Herita
What benefits does CiviCRM offer for Membership Management?
"...CiviCRM contains "modules" like Contacts management (with multiple address types, communications preferences, relationships between contacts, tracking of communication between staff and constituents, custom fields as per each NFP needs), Event management (with online payments, receipts, name badges, automatic reminders, discounts etc.), Mass-mailing and newsletter delivery management (with customizable delivery groups and look and feel of the emails), Membership management (with online renewals, automatic reminders, online payments), Grants management, Donations/Fundraising/Pledges management (with online payments and multiple permissions levels), and Reports to report on all collected data...." Peer review by User in Information Technology and Services, Information Technology and Services
How does CiviCRM address your Event Management Challenges?
"...It handles fundraising, event management, case management, marketing automation and advocacy campaigns effortlessly, right out of the box...." Peer review by Nathan P, President, Account Executive, Design
How can CiviCRM optimize your Engagement Management Workflow?
"...In order to keep a network strong, members need to be actively engaged, working together and sharing information...." Peer review by Thea Gelbspan, Membership and Solidarity Director, ESCR-Net
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve stakeholder relations
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Improve ROI
- See 4 more
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Scale best practices
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Launch new products
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Grow market share
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Enhance customer relationships
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Oracle EBS CRM peer evidence is 78% Enterprise. CiviCRM peer evidence is 95% SMB and Mid-Market.
| Oracle EBS CRM | CiviCRM | |
|---|---|---|
| Peer score | 3.8 | 4.5 |
| Peer insights | 374 | 1356 |
| Top industries |
Computer Software 11.0%
Retail 11.0%
Education 11.0%
|
Non Profit Organization Management 71.0%
Information Technology And Services 13.0%
Internet 5.0%
|
| SMB and Mid-Market | 22.0% | 95.0% |
| Enterprise | 78.0% | 5.0% |
Integrations
Ecosystem partners each product commonly connects with.
Oracle EBS CRM
News
Latest Oracle EBS CRM news
Oracle and AWS Deepen Strategic Collaboration as Enterprise Adoption of Oracle AI Database@AWS Accelerates
Oracle and AWS have expanded their strategic collaboration to enhance the Oracle AI Database@AWS, now available in 22 AWS Regions. This partnership accelerates customer migration and adoption, offering new capabilities like Oracle Exadata Database Service on Exascale Infrastructure. Enterprises such as CJ Olive Young and Kobalt Music Group are leveraging the service for critical workloads, benefiting from integrated AWS analytics and AI services.
Latest CiviCRM news
CiviCRM Security Release (6.17.2, 6.16.5, 6.10-ESR)
CiviCRM announced a security release for versions 6.17.2, 6.16.5, and 6.10-ESR to address critical and moderate security issues in APIv4. The updates fix permission bypass and information disclosure vulnerabilities. Users are encouraged to upgrade to the latest versions to ensure security.
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