Oracle EBS CRM Overview

Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.

Use Cases

Customers recommend Lead Tracking, Relationship Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle EBS CRM.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Workflow Management
  • Collaboration
  • Contract Management
  • Customer Case Management
  • Pipeline Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oracle EBS CRM.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Oracle EBS CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle EBS CRM's features include Recording. and Oracle EBS CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Oracle EBS CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Tracking sales, leads, and progress with current customers/patients...." Peer review by Katherine L, Executive Assistant, Medical Practice

Oracle EBS CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle EBS CRM

Top Industries

  • Retail
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Oracle EBS CRM is popular in Retail, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Oracle EBS CRM Customer wins, Customer success stories, Case studies

What benefits does Oracle EBS CRM offer for Lead Tracking?

What solutions does Oracle EBS CRM provide for Relationship Management?

What Are the key features of Oracle EBS CRM for Helpdesk Management?

How can Oracle EBS CRM enhance your Engagement Management process?

What Are the key features of Oracle EBS CRM for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle EBS CRM solved their CRM needs. Cuspera uses 374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

lightning

Peers used Oracle EBS CRM for lead tracking and relationship management

Oracle EBS CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)

Oracle EBS CRM Integrations

Oracle EBS CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (61)
Data Export

3.88/5 ★

Read Reviews (32)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Oracle EBS CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle EBS CRM

Oracle Corporation News

Company

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Oracle supports 300 Singaporean firms in AI adoption through the Enterprise Compute Initiative (ECI). The program offers up to $250,000 in cloud credits and training, with additional support for private cloud infrastructure. Oracle's AI Customer Excellence Center will aid in developing AI capabilities across various sectors, enhancing digital transformation and competitiveness.

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Oracle and the U.S. Department of Energy have formed a collaboration to advance AI and computing initiatives, focusing on the Genesis Mission. This partnership aims to enhance AI capabilities, computing infrastructure, and data architecture to boost U.S. research productivity and innovation.

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Oracle brings Database@Google Cloud services in India

Oracle has launched Oracle Database@Google Cloud in India, allowing local access to Oracle database services in the Google Cloud Mumbai region. This service supports multicloud strategies, AI, analytics, and data residency needs. It integrates with Google Cloud's AI platforms, enabling enterprises to modernize applications and migrate workloads. The offering includes Oracle Exadata Database Service, Oracle Autonomous AI Database, and Oracle Autonomous AI Lakehouse.

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Oracle says it might let customers bring their own hardware into its data centers

Oracle is considering allowing customers to bring their own hardware into its data centers, potentially reducing Oracle's capital expenses. This approach is part of exploring various business models, including leasing options with chip providers. Additionally, Oracle has expanded its Database@Google Cloud offering to new regions, including India and Canada, enhancing multicloud capabilities and AI integration.

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Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

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Financials

IPO