Oracle EBS CRM Overview
Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.
Use Cases
Customers recommend Lead Tracking, Relationship Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle EBS CRM.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oracle EBS CRM.
Oracle EBS CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle EBS CRM's features include Recording. and Oracle EBS CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Oracle EBS CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing...." Peer review by User in Graphic Design, Design
Oracle EBS CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle EBS CRM
Top Industries
- Retail
- Computer Software
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Oracle EBS CRM is popular in Retail, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Oracle EBS CRM Use Cases
What Are the key features of Oracle EBS CRM for Lead Tracking?
How efficiently Does Oracle EBS CRM manage your Relationship Management?
What benefits does Oracle EBS CRM offer for Helpdesk Management?
How does Oracle EBS CRM address your Engagement Management Challenges?
How can Oracle EBS CRM enhance your Contact List Management process?
11 buyers and buying teams have used Cuspera to assess how well Oracle EBS CRM solved their CRM needs. Cuspera uses 374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Peers used Oracle EBS CRM for lead tracking and relationship management
Oracle EBS CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (36) |
Oracle EBS CRM Integrations
Oracle EBS CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Oracle EBS CRM
Overall Risk Meter
Top Failure Risks for Oracle EBS CRM
Oracle Corporation News
Oracle expands presence in Dubai with new AI-powered customer experience centre
Oracle has expanded its presence in Dubai Internet City by opening a new AI-powered Customer Experience Centre. This facility aims to showcase Oracle's latest AI technologies and innovations, offering immersive demonstrations and real-world use cases. It is designed to help organizations accelerate AI innovation and unlock new business opportunities in the UAE and the Middle East.
Oracles agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders
Oracle has introduced new pre-built agents within its Fusion Cloud CX suite to enhance operational efficiency in sales, marketing, and service processes. These agents, such as the Account Product Fit Agent and Deal Advisor Agent, offer predictive and automated features to streamline tasks without needing custom frameworks. This strategic move aims to differentiate Oracle from competitors like Salesforce and Microsoft by providing embedded, cost-effective solutions for CX leaders.
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