CiviCRM Overview
Here’s the scoop on CiviCRM! We've gathered over 1356 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CiviCRM, Neon CRM, Giveffect, Blackbaud CRM, Salsa CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CiviCRM is right for your needs? Our Cuspera AI engine can evaluate how CiviCRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
CiviCRM supports business activities such as:
- Contact List Management
- Communication Management
- Membership Management
- Event Management
- Engagement Management
CiviCRM can help you with many business goals, such as Scale Best Practices, Launch New Products, Grow Market Share, and Enhance Customer Relationships. It can help manage these activities if you use Offline Causes And Charity E-Mail etc. for these needs. As a solution, CiviCRM's capabilities include Recording, Auto Scheduler & Reminder, Auto Renewal, etc.
CiviCRM Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CiviCRM solved their CRM needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Scale Best Practices and Launch New Products are the most popular business priorities peers achieved using CiviCRM.
Use Cases
Peers recommend Contact List Management , Communication Management , Membership Management , as the business use cases that they have been most satisfied while using CiviCRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Contact List Management with Offline, Causes And Charity, E-Mail, Promotions and Newsletter |
4.90/5 ★ |
"...CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more...." Peer review by Fatima A., Non-Profit Organization Management |
| tracking contacts |
4.87/5 ★ |
"...CiviCRM contains "modules" like Contacts management (with multiple address types, communications preferences, relationships between contacts, tracking of communication between staff and constituents, custom fields as per each NFP needs), Event management (with online payments, receipts, name badges, automatic reminders, discounts etc.), Mass-mailing and newsletter delivery management (with customizable delivery groups and look and feel of the emails), Membership management (with online renewals, automatic reminders, online payments), Grants management, Donations/Fundraising/Pledges management (with online payments and multiple permissions levels), and Reports to report on all collected data...." Peer review by User in Information Technology and Services, Information Technology and Services |
| creating contact list |
4.47/5 ★ |
"...Each contribution either creates a new contact in CiviCRM or adds the contribution to an existing contact...." Open source constituent relationship management for non-profits, NGOs and advocacy organizations. |
| contacts history |
4.31/5 ★ |
"...It's really keeping that customer list and also the historical data for any past customers...." Peer review by Bailey G. |
| Communication Management with E-Mail, Offline and Newsletter |
4.75/5 ★ |
"...We have received excellent training in using CiviCRM and now manage all our data management and marketing communication from it...." Peer review by Chris Birch-Evans, Director, Step |
| sending & publishing communications |
4.46/5 ★ |
"...Also have a look at the new CiviCRM Cookbook at Packt Publishing...." Peer review by Andrew W, Partner/Owner, Internet |
| Membership Management with Offline, Causes And Charity, E-Mail, Newsletter and Promotions |
4.95/5 ★ |
"...Excellent event registration and membership management at a price that can't be equaled...." Peer review by Jonathan L., Owner, Internet |
| PEER EXPERIENCES | |
|---|---|
| Contact List Management with Offline, Causes And Charity, E-Mail, Promotions and Newsletter |
4.90/5 ★ |
"...CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more...." Peer review by Fatima A., Non-Profit Organization Management |
|
| tracking contacts |
4.90/5 ★ |
| creating contact list |
4.90/5 ★ |
| contacts history |
4.90/5 ★ |
| Communication Management with E-Mail, Offline and Newsletter |
4.75/5 ★ |
"...We have received excellent training in using CiviCRM and now manage all our data management and marketing communication from it...." Peer review by Chris Birch-Evans, Director, Step |
|
| sending & publishing communications |
4.75/5 ★ |
| Membership Management with Offline, Causes And Charity, E-Mail, Newsletter and Promotions |
4.95/5 ★ |
"...Excellent event registration and membership management at a price that can't be equaled...." Peer review by Jonathan L., Owner, Internet |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1356 insights from peers and experts to help you assess how these CiviCRM use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Margit Bal Managing Director Herita |
The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study HeritaRead More |
|
Case Study Vitiligo SocietyRead More |
|
Case Study Seismological Society of AmericaRead More |
Video
SearchKit - CiviCRM North East
Frequently Asked Questions(FAQ)
for CiviCRM
What is CiviCRM?
What is CiviCRM used for?
What are the top features of CiviCRM?
Who uses CiviCRM?
What are CiviCRM alternatives?
Where is CiviCRM located?
Popular Business Setting
for CiviCRM
Top Industries
- Non-Profit Organization Management
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CiviCRM to Scale best practices and Launch new products
CiviCRM Alternatives
Peer and Expert Opinion on Features
for CiviCRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (38) |
| Auto scheduler & reminder | Read Reviews (23) |
| Auto renewal | Read Reviews (21) |
| Personalization | Read Reviews (19) |
| Templates | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (38) |
| Auto scheduler & reminder | Read Reviews (23) |
| Auto renewal | Read Reviews (21) |
| Personalization | Read Reviews (19) |
| Templates | Read Reviews (14) |
IT and Other Capabilities
for CiviCRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (202) |
| Data Export | Read Reviews (106) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (202) |
| Data Export | Read Reviews (106) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (10) |
| Chat Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (117) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (10) |
| Chat Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (117) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (210) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (210) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for CiviCRM
Overall Risk Meter
Top Failure Risks for CiviCRM
Vendor Profile Details
Company Name
CiviCRM
Company Website
https://civicrm.org/HQ Location
San Francisco, CA
Employees
11-50
Social
Financials
PRIVATE
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