Customer stories

Product Business Settings

CiviCRM is popular in Non-Profit Organization Management, Information Technology And Services, and Internet industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation
Project Management
Other Demand Generation
Knowledge Management

CiviCRM Product Overview

CiviCRM is an open-source constituent relationship management solution tailored for non-profits, NGOs, and advocacy organizations. It empowers these entities to efficiently manage their constituent engagement and organizational tasks. CiviCRM facilitates the automation of administrative processes, allowing organizations to focus more on their mission-driven activities. A unique aspect of CiviCRM is its open-source nature, which enables customization and integration to meet specific organizational needs. This flexibility is especially beneficial for non-profits seeking cost-effective solutions without sacrificing functionality. With a robust community and support network, CiviCRM ensures that organizations can leverage expert assistance for setup and optimization, enhancing their ability to build, engage, and organize their constituents effectively.

How satisfied the customers are with CiviCRM use-cases

Reviews

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration." - Margit Bal

CiviCRM Customer Insights, Testimonials and Case Studies

How can CiviCRM optimize your Contact List Management Workflow?

What benefits does CiviCRM offer for Communication Management?

How efficiently Does CiviCRM manage your Membership Management?

How can CiviCRM optimize your Event Management Workflow?

What Are the key features of CiviCRM for Engagement Management?

What is CiviCRM?

CiviCRM is open-source software for nonprofit and civic sector organizations. It is a web-based, highly customizable CRM used by a diverse range of organizations around the world and translated into dozens of languages.

It's a friendly community where people instantly feel at home, and it's easy for them to give something back. CiviCRM assists enterprises in safeguarding the data of their contacts and will always be privacy-friendly. The community of developers and implementers can alter, expand, and integrate it with other technologies. It is an open, trustworthy platform. Additionally aids in the development of excellent, trustworthy, user-friendly software that is compatible with a variety of platforms and gadgets.

Some of its features include contact management, membership management, accounting integration, event management, email marketing, advocacy campaigns, peer-to-peer fundraising, and so on.

What is CiviCRM used for?

CiviCRM is a CRM Software mainly used by its customers to Scale Best Practices and Launch New Products by Contact List Management, Communication Management and Membership Management .

What are the top features of CiviCRM?

Recording, Auto scheduler & reminder and Auto renewal are some of the top features of CiviCRM.

Who uses CiviCRM?

CiviCRM is used by Non-Profit Organization Management, Information Technology And Services and Internet among other industries.

What are CiviCRM alternatives?

Less Annoying CRM, OnePageCRM, AllProWebTools and Memberplanet are popular alternatives for CiviCRM.

Where is CiviCRM located?

CiviCRM is headquartered at San Francisco, CA.

11 buyers and buying teams have used Cuspera to assess how well CiviCRM solved their CRM needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
CiviCRM testimonial

Margit Bal

Managing Director

Herita

The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration.

Testimonial By Margit Bal
CUSTOMERS TESTIMONIALS
CiviCRM testimonial

Margit Bal

Managing Director

Herita

The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they always looked for feasible solutions taking into a...ccount the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration.

Testimonial By Margit Bal

the sante group - Hospital & Health Care

CiviCRM and CiviCase helped the sante group move from paper to a digital crisis response system. The group provides crisis psychiatric care and manages mental health outreach. The solution used Jooml...a, CiviCRM, and custom case activities to support multiple offices and clinicians. The migration included 10,000 cases and 71 custom activities. The system supports electronic signatures and offline data entry for mobile teams. Reporting needs were met with CiviReports and over 100 custom MySQL views.

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The British Association of Social Workers (BASW) - Non Profit Organization Management

CiviCRM’s CiviCase helps The British Association of Social Workers (BASW) manage their member Advice Line. BASW uses CiviCase to handle all member support cases in one place. The system supports thei...r team in managing employment and legal issues for over 22,000 members. BASW also uses CiviCRM’s Drupal webform integration to streamline case closure. This setup improves efficiency and makes case management easier for their staff.

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MEAA - Non Profit Organization Management

CiviCRM improved its inbound email feature for MEAA, a union in Australia. Before, users could only add emails to cases using a hard-to-find case hash. Now, users can add emails to cases by including... the case id in the subject line. This makes it easier for MEAA to manage cases and link emails to the right records. The update helps MEAA with union activism, membership drives, and legal services.

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daniella

Outlook For CiviCRM now supports CiviCase integration. Users can file emails as case activities directly from Outlook. The plugin makes it easy to record emails for both new and existing cases. Even ...non-technical users find it simple to use. A user named daniella confirmed the tool works as promised and praised its effortless setup.

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A non-profit human services organization in the Greater Pittsburgh area - Non Profit Organization Management

CiviCRM helped a non-profit human services group in Pittsburgh move from multiple Access databases to an online system. The group needed staff to update participant info from the field but faced high... costs. Using Drupal and CiviCRM, they registered events, managed donations, and sent bulk emails. They built a new database to track program and HR data online. Improved permissions for activities and cases made CiviCRM a better fit for their needs.

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SearchKit - CiviCRM North East

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Peers used CiviCRM for contact list management and communication management

CiviCRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.28/5

Read Reviews (2)
Custom Reports

4.16/5

Read Reviews (210)
Analytics

3.34/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.28/5

Read Reviews (2)
Custom Reports

4.16/5

Read Reviews (210)
Analytics

3.34/5

Read Reviews (9)

Software Failure Risk Guidance

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for CiviCRM

Overall Risk Meter

Low Medium High

Top Failure Risks for CiviCRM

CiviCRM Profile

Company Name

CiviCRM

Company Website

https://civicrm.org/

HQ Location

San Francisco, CA

Employees

11-50

Social

Financials

PRIVATE