Oracle EBS CRM vs. Scratchpad: Comparing Best CRM Solutions 2026

Overview: Oracle EBS CRM and Scratchpad as CRM Category solutions.

Oracle EBS CRM: Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.

Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.

This comparison of Oracle EBS CRM vs. Scratchpad draws on 1514 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Oracle EBS CRM supports Clinical documentation automation, Revenue cycle management for hospitals, Financial close process automation, Financial data consolidation and reporting, etc.

Scratchpad supports Automating Salesforce CRM updates, Salesforce CRM automation for sales teams, Sales process automation and standardization, Sales admin automation and reduction, etc.

Evidence shows that both products are used for Sales automation, Sales process automation, Sales analytics.

Oracle EBS CRM also covers Financial management, Workforce management, Customer engagement, Supply chain optimization, etc.

Scratchpad also covers Sales process management, CRM data management, Sales pipeline management, CRM data quality, etc.

Top use cases: Oracle EBS CRM vs Scratchpad

Use cases tied to Oracle EBS CRM and Scratchpad from verified data sources. Click any use case for supporting evidences.

Oracle EBS CRM Scratchpad

Top Capabilities: Oracle EBS CRM vs Scratchpad

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Oracle EBS CRM
Shared
Scratchpad
Shared by both · Topics
Oracle EBS CRM only
Scratchpad only

Deployed Market Segments: Oracle EBS CRM vs Scratchpad

Share of peer evidence by company size for Oracle EBS CRM and Scratchpad. Each product segments add up to 100%. Click any segment for supporting evidence.

Oracle EBS CRM 100%
Scratchpad 100%

Oracle EBS CRM and Scratchpad: Best activities based on customer satisfaction

Oracle EBS CRM in Action: Unique Activities

Why is Oracle EBS CRM the best choice for Lead Tracking?
Oracle EBS CRM enables tracking of leads throughout the sales process. It provides features to monitor the progress of sales opportunities and initiatives. The system facilitates easy recording and tracking of leads and sales interactions.
"...EBS makes recording time and tracking leads/sales initiatives easy for the company...." Peer review by User
How can Oracle EBS CRM optimize your Relationship Management Workflow?
Oracle EBS CRM provides tools for managing customer relationships. It helps businesses automate customer relationship management processes. These applications include customer data integration, partner relationship management, sales, service, and marketing functionalities.
"...customer relationship management (CRM), and supply-chain management (SCM) computer applications either developed or acquired by Oracle...." Peer review by Ashraf F, PHD Student, Computer & Network Security
How efficiently Does Oracle EBS CRM manage your Helpdesk Management?
Oracle EBS CRM provides capabilities for helpdesk management. It enables users to manage client administration and technical support. The application, however, has limitations in its ability to fully support advanced helpdesk functionalities.
"...Utilized them for deals orders , client administration and helpdesk , now on this days we just use it for deals orders since we moved client administration and technical support (helpdesk) to another application...." Peer review by Alma W, ERP Project Manager, Computer Software

Scratchpad in Action: Unique Activities

Why is Scratchpad the best choice for Forecasting?
Scratchpad streamlines sales forecasting by simplifying pipeline management and opportunity updates. This tool allows for efficient adjustments to forecasts, saving time and improving accuracy. As a result, sales teams experience increased productivity and a cleaner CRM system.
"...Scratchpad saves me tremendous time and effort and has nearly eliminated my frustration around forecast updates and SFDC hygiene...." Peer review by Tony F., Enterprise Account Executive, Cloudera
What benefits does Scratchpad offer for Workflow Management?
Scratchpad helps users manage their workflows by providing a central location for notes, tasks, spreadsheets, and processes. Users can customize the platform to fit their specific needs and easily integrate it with existing systems like Salesforce. While Scratchpad offers a comprehensive workflow management solution, it currently lacks the ability to send emails directly through Salesloft.
"...I love that I'm able to handle all of my tasks and notes in a simple workflow...." Peer review from Information Technology and Services
What benefits does Scratchpad offer for Pipeline Management?
Scratchpad helps sales professionals manage their pipelines efficiently. nIt streamlines tasks and notes, centralizing information and improving forecasting accuracy. nThis leads to better pipeline visibility for management and saves time for sales teams.
"...Pipeline management and being able to stay organized!..." Peer review by David J., Strategic Account Executive
What Are the key features of Scratchpad for Engagement Management?
Scratchpad enhances the Salesforce experience by simplifying opportunity creation, pipeline management, and task scheduling. It provides real-time updates across accounts and opportunities, increasing efficiency and enabling timely follow-ups. nWhile Scratchpad streamlines the Salesforce experience, it might require some effort to fully transition from Salesforce.
"...Simplicity and the speed of engagement to the platform...." Peer review by Consultant
Why is Scratchpad the best choice for Training & Onboarding?
Scratchpad offers a comprehensive onboarding experience that is tailored to the user's needs. The onboarding process is designed to help new users quickly learn how to use the platform effectively. Scratchpad's customer success team is dedicated to assisting users throughout the onboarding process.
"...Also, I want to shout out the AE & onboarding specialist I worked with, Sam Brewer!..." Peer review from Computer Software

Integrations

Ecosystem partners each product commonly connects with.

Oracle EBS CRM

Slack
4.7
Datadog
4.4
idev CMS
4.1
Tonkean
4.2

News

Latest Oracle EBS CRM news

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19/08/2026 - source