OnAvaya: OnAvaya™ – Google Cloud Platform offers a hosted contact center service using Avaya's IP Office™ and IP Office™ Contact Center software. This service is available exclusively in the US.
Tethr: Tethr is a research-backed conversation analytics platform delivering automated insights from customer interactions. Customer conversations are analyzed to provide actionable insights.
Introducing OnAvaya and Tethr
OnAvaya, and Tethr belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OnAvaya covers Collaboration with Video, Sales Call Management with Phone Calls, Engagement Management with Chat, Customer Feedback Management with Phone Calls, etc.
Tethr focuses on Engagement Management, Sales Call Management with Phone Calls, Loyalty Management, Customer Feedback Management, etc.
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OnAvaya and Tethr: Best activities based on customer satisfaction
OnAvaya in Action: Unique Activities
How can OnAvaya optimize your Sales Call Management Workflow?
"...OnAvaya enables contact center agents to access IP Office Contact Center to manage voice calls, chat and/or e-mails...." Peer review by Michael T., Network Administrator II
Tethr in Action: Unique Activities
How can Tethr enhance your Engagement Management process?
"...We need a simple and easy to use speech solution which will let our users interact with the data within the platform and get actionable insights...." Peer review by Administrator
What solutions does Tethr provide for Customer Feedback Management?
"...Combine conversational insights with other sources of customer feedback to inform churn, sales conversion and other loyalty models, fueling collaboration and enterprise-wide value for your entire team. ..." Effort Reduction Tethr
Why is Tethr the best choice for Helpdesk Management?
"...Tethr finds business insights in transcripts from phone conversations in call centers. ..." Designing at Tethr
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Establish thought leadership
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Improve efficiency
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Scale best practices
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Manage risk
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Launch new products
- See 6 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
OnAvaya peer evidence is 69% SMB and Mid-Market. Tethr peer evidence is 100% Enterprise.
| OnAvaya | Tethr | |
|---|---|---|
| Peer score | 4.1 | 4.1 |
| Peer insights | 134 | 799 |
| Top industries |
Information Technology And Services 28.0%
Internet 19.0%
Hospitality 14.0%
|
Information Technology And Services 100.0%
|
| SMB and Mid-Market | 69.0% | 0.0% |
| Enterprise | 31.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest OnAvaya news
Jeff Clarke takes the helm of Avaya
Jeff Clarke has been appointed as the new CEO of Avaya, marking the company's fourth CEO in five years. Clarke, who previously led Insurity, brings extensive experience from roles at Doxim, Travelport, Kodak, and others. Former CEO Patrick Dennis will transition to executive chair. Clarke aims to drive innovation and strengthen Avaya's position in enterprise communications.
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