Callminer Eureka Overview
CallMiner-Eureka enables analysis of 100% of customer conversations. Insights drive transformational business change.
Use Cases
Customers recommend Engagement Management, Coaching, Contact List Management, as the business use cases that they have been most satisfied with while using Callminer Eureka.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka.
Callminer Eureka Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka works with different mediums / channels such as Phone Calls.
Callminer Eureka's features include Recording, and Alerts: Popups & Notifications. and Callminer Eureka support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Callminer Eureka analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Peer review evidence (same sources as the product rating summary)
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct
"...I love the ability to monitor our agents during the day and practically coach live on how their performing...." Peer review by Administrator
"...Compliance issues (including targeting CFPB language); ensuring escalated calls within our contact center are handled quickly and accurately; monitoring agent performance to ensure calls are not left on hold too long or allowing calls to ring excessively; and measuring call quality for coachinig purposes...." Peer review by Allison C, Customer Marketing Representative
Callminer Eureka, VICIdial, Aloware, uContact, VCC Live®, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Callminer Eureka is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Callminer Eureka Customer wins, Customer success stories, Case studies
How does Callminer Eureka address your Engagement Management Challenges?
How does Callminer Eureka facilitate Coaching?
Why is Callminer Eureka the best choice for Contact List Management?
What benefits does Callminer Eureka offer for Customer Feedback Management?
86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
De Vries Group - Collections
CallMiner Analyze: Actionable Insight from Customer Engagement
Frequently Asked Questions (FAQ)
What buyers ask before choosing Callminer Eureka
What is Callminer Eureka?
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
What is Callminer Eureka used for?
What are the top features of Callminer Eureka?
Who uses Callminer Eureka?
What are Callminer Eureka alternatives?
Where is Callminer Eureka located?
Peers used Callminer Eureka for engagement management and coaching
Callminer Eureka Competitors
Callminer Eureka Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
Callminer Eureka Integrations
Callminer Eureka integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka
Overall Risk Meter
Top Failure Risks for Callminer Eureka
CallMiner, Inc. News
CallMiner Expands AI Tools for CX Analysis, Agent Support - Telecom Reseller / Technology Reseller News
CallMiner has expanded its AI tools, enhancing CX analysis and agent support. British Gas uses these updates to expedite customer issue investigations. The updates include AI Assist enhancements, a redesigned RealTime Command Post, and new training resources. These changes aim to improve real-time sentiment tracking and supervisor intervention capabilities.
CallMiner Introduces New Industry-first Initiative - CX Today
CallMiner has launched the Open Voice Transcription Standard (OVTS), a framework enabling integration with various speech recognition providers through the CallMiner Eureka platform. This allows organizations to leverage existing investments and adapt to evolving business needs, enhancing conversation analytics across multiple channels.
CallMiner Launches New Conversation Analytics Solution - CX Today
CallMiner launched Sales Conversation Analytics (SCA) within its Eureka platform, enhancing sales teams' ability to analyze customer interactions. The solution offers real-time and post-interaction insights, customizable dashboards, and pre-built integrations with various communication platforms, aiming to improve sales outcomes and coaching effectiveness.
CallMiner Acquires Machine Learning Provider OrecX - CX Today
CallMiner has acquired OrecX, a provider of audio and screen capture technology. This acquisition enhances CallMiner's platform by integrating high-quality audio capture for improved conversation analytics. The move supports expansion into new markets, including enterprise sales and healthcare, while strengthening its core contact center offerings.
CallMiner, Inc. Profile
Company Name
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
