Customer stories

Product Business Settings

Callminer Eureka is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Financial Services industries and is widely used by Enterprise, Mid Market, and Large Enterprise.

Integrations

Bot Platform
Contact Center Software
Conversation Intelligence

Callminer Eureka Product Overview

CallMiner-Eureka enables analysis of 100% of customer conversations. Insights drive transformational business change.

How satisfied the customers are with Callminer Eureka use-cases

Reviews

"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie

Callminer Eureka Customer Insights, Testimonials and Case Studies

How can Callminer Eureka enhance your Engagement Management process?

What solutions does Callminer Eureka provide for Coaching?

How can Callminer Eureka enhance your Contact List Management process?

What makes Callminer Eureka ideal for Customer Feedback Management?

What is Callminer Eureka?

Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.

CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.

Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.

What is Callminer Eureka used for?

Callminer Eureka is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Coaching and Contact List Management .

What are the top features of Callminer Eureka?

Recording, Alerts: popups & Notifications are some of the top features of Callminer Eureka.

Who uses Callminer Eureka?

Callminer Eureka is used by Non-Profit Organization Management, Health, Wellness And Fitness and Financial Services among other industries.

What are Callminer Eureka alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Callminer Eureka.

Where is Callminer Eureka located?

Callminer Eureka is headquartered at 200 West Street, Waltham, MA 02451, US.

86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Callminer Eureka testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
CUSTOMERS TESTIMONIALS
Callminer Eureka testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Kelsey-Seybold Clinic - Hospital & Health Care

CallMiner helped Kelsey-Seybold Clinic improve patient experience with reporting automation. The clinic operates 26 multi-specialty care centers and a sleep center. Their goal is to provide high-qual...ity, compassionate healthcare. CallMiner's solution automated reporting, making it easier to track and improve patient interactions. This led to better patient care and more efficient operations.

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VitalityHealth - Insurance

CallMiner helped VitalityHealth automate quality assurance using speech analytics. VitalityHealth has over 550 customer service advisors and handles more than 1 million calls each year. Many calls ar...e sensitive, involving health and life cover claims. CallMiner's solution supports advisors to handle calls correctly and maintain high standards. This helps VitalityHealth improve quality assurance and customer service in the insurance industry.

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Top American wireless company - Telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Avadyne Health - Health, Wellness And Fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

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BPO Division of NTT - Information Technology And Services

CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data centers, cloud, and managed services. The company used CallMiner to boo...st contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.

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UPMC Health Plan - Hospital & Health Care

CallMiner helped UPMC Health Plan improve agent coaching with conversation intelligence. UPMC wanted to put member experience first. They used CallMiner to analyze agent interactions. This led to bet...ter training and support for agents. UPMC saw improvements in agent performance and business results.

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CallMiner Analyze: Actionable Insight from Customer Engagement

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Peers used Callminer Eureka for engagement management and coaching

Callminer Eureka Competitors

Callminer Eureka Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (15)
Analytics

4.67/5 ★

Read Reviews (123)
Custom Reports

4.56/5 ★

Read Reviews (96)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (15)
Analytics

4.67/5 ★

Read Reviews (123)
Custom Reports

4.56/5 ★

Read Reviews (96)

Callminer Eureka Integrations

Callminer Eureka integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.64/5 ★

Read Reviews (28)
Data Import

4.56/5 ★

Read Reviews (38)

Automation Anywhere Enterprise (RPA)

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Five9

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallRail

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Callminer Eureka

Overall Risk Meter

Low Medium High

Top Failure Risks for Callminer Eureka

CallMiner, Inc. News

Product
 

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

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Partnership
 

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

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Partnership
 

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

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Product
 

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

SERIES F