Callminer Eureka Overview

CallMiner-Eureka enables analysis of 100% of customer conversations. Insights drive transformational business change.

Use Cases

Customers recommend Engagement Management, Coaching, Contact List Management, as the business use cases that they have been most satisfied with while using Callminer Eureka.

Other use cases:

  • Customer Feedback Management
  • Call Recording
  • Social Media Analytics
  • Performance Management
  • Tracking & Monitoring Communications
  • Helpdesk Management
  • Call Scoring
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Brand Engagement
  • Increase Average Basket Value
  • Scale Best Practices
  • Improve ROI
See all business priorities See less business priorities

Callminer Eureka Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka works with different mediums / channels such as Phone Calls,

Callminer Eureka's features include Recording, and Alerts: Popups & Notifications.

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis

Callminer Eureka, Call Logic, Vonage Contact Center, VCC Live®, Verint Speech Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Callminer Eureka is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Callminer Eureka Use Cases

How can Callminer Eureka optimize your Engagement Management Workflow?

CallMiner Eureka Engagement Management capabilities analyze customer interactions, providing insights into agent performance and customer sentiment. This platform also offers tools for managing sensitive data and facilitating targeted actions based on the gathered insights. The platform leverages artificial intelligence and machine learning to deliver comprehensive customer engagement and compliance intelligence.
"...Delivering targeted audio and transcriptions to encourage action with data-driven confidence Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call...." Peer review

Why is Callminer Eureka the best choice for Coaching?

CallMiner Eureka Coaching offers data-driven insights for coaching customer service representatives. This platform provides managers with actionable information for improving agent performance, reducing call times, and enhancing compliance. Eureka Coach supports a culture of continuous improvement by enabling both managers and agents to focus on coaching and self-development.
"...Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap. ..." Insights from Customer Conversations

How can Callminer Eureka optimize your Contact List Management Workflow?

How can Callminer Eureka enhance your Customer Feedback Management process?

20+ more Business Use Cases

86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

COMPANY CASE STUDIES
Callminer Eureka case study
Case Study USCB America

USCB America Benefits from CallMiner Eureka Platform

Read More
Callminer Eureka case study
Case Study Vivint

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

Read More
Callminer Eureka case study
Case Study Shellpoint

How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange

Read More

Video

CallMiner Analyze: Actionable Insight from Customer Engagement

Video Thumbnail

Frequently Asked Questions(FAQ)

for Callminer Eureka

What is Callminer Eureka?

Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.

CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.

Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.

What is Callminer Eureka used for?

Callminer Eureka is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Coaching and Contact List Management .

What are the top features of Callminer Eureka?

Recording, Alerts: popups & Notifications are some of the top features of Callminer Eureka.

Who uses Callminer Eureka?

Callminer Eureka is used by Non-Profit Organization Management, Health, Wellness And Fitness and Financial Services among other industries.

What are Callminer Eureka alternatives?

Call Logic, Vonage Contact Center, VCC Live® and Verint Speech Analytics are popular alternatives for Callminer Eureka.

Where is Callminer Eureka located?

Callminer Eureka is headquartered at 200 West Street, Waltham, MA 02451, US.
lightning

Peers used Callminer Eureka for engagement management and coaching

Callminer Eureka Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (15)
Analytics

4.67/5

Read Reviews (123)
Custom Reports

4.56/5

Read Reviews (96)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (15)
Analytics

4.67/5

Read Reviews (123)
Custom Reports

4.56/5

Read Reviews (96)

Callminer Eureka Integrations

Callminer Eureka integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for Callminer Eureka

Overall Risk Meter

Low Medium High

Top Failure Risks for Callminer Eureka

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F