Callminer Eureka Overview
This is a summary of the comprehensive capabilities and benefits of Callminer Eureka based on over 517 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Callminer Eureka, Call Logic, Vonage Contact Center, TASKE Contact, VCC Live®, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Callminer Eureka is right for your needs? Our Cuspera AI engine can evaluate how Callminer Eureka fits your specific business needs, industry, and context. Get your personalized assessment report today.
Callminer Eureka supports business activities such as:
- Engagement Management
- Coaching
- Contact List Management
- Customer Feedback Management
- Call Recording
Callminer Eureka can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Brand Engagement, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Callminer Eureka's capabilities include Recording, and Alerts: Popups & Notifications.
Callminer Eureka Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. " - Kelly Seis
Cuspera Reviews
86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka.
Use Cases
Peers recommend Engagement Management , Coaching , Contact List Management , as the business use cases that they have been most satisfied while using Callminer Eureka.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls |
4.91/5 ★ |
"...Whether your call center s primary function is customer service, technical support, sales, or collections or whether your customer interactions are across multiple communication channels, CallMiner Eureka can help...." Strengthen Your Agents to Strengthen Your Business |
| engaging and following up |
4.80/5 ★ |
"...Clearly identify both participants in your conversations even when sourced from mono recordings to analyze and understand customer engagement and agent effectiveness. ..." Insights from Customer Conversations |
| Coaching with Phone Calls |
4.87/5 ★ |
"...I love the ability to monitor our agents during the day and practically coach live on how their performing...." Peer review by Administrator |
| Contact List Management with Phone Calls |
4.82/5 ★ |
"...Compliance issues (including targeting CFPB language); ensuring escalated calls within our contact center are handled quickly and accurately; monitoring agent performance to ensure calls are not left on hold too long or allowing calls to ring excessively; and measuring call quality for coachinig purposes...." Peer review by Allison C, Customer Marketing Representative |
| tracking contacts |
3.78/5 ★ |
"Identify, Predict and Stomp Out Fraud Featuring Axcess Financial" https://learn.callminer.com/case-studies/identify-predict-and-stomp-out-fraud |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls |
4.91/5 ★ |
"...Whether your call center s primary function is customer service, technical support, sales, or collections or whether your customer interactions are across multiple communication channels, CallMiner Eureka can help...." Strengthen Your Agents to Strengthen Your Business |
|
| engaging and following up |
4.91/5 ★ |
| Coaching with Phone Calls |
4.87/5 ★ |
"...I love the ability to monitor our agents during the day and practically coach live on how their performing...." Peer review by Administrator |
|
| Contact List Management with Phone Calls |
4.82/5 ★ |
"...Compliance issues (including targeting CFPB language); ensuring escalated calls within our contact center are handled quickly and accurately; monitoring agent performance to ensure calls are not left on hold too long or allowing calls to ring excessively; and measuring call quality for coachinig purposes...." Peer review by Allison C, Customer Marketing Representative |
|
| tracking contacts |
4.82/5 ★ |
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 517 insights from peers and experts to help you assess how these Callminer Eureka use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Dialog DirectRead More |
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Case Study USCB AmericaRead More |
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Case Study MTMRead More |
Frequently Asked Questions(FAQ)
for Callminer Eureka
What is Callminer Eureka?
What is Callminer Eureka used for?
What are the top features of Callminer Eureka?
Who uses Callminer Eureka?
What are Callminer Eureka alternatives?
Where is Callminer Eureka located?
Popular Business Setting
for Callminer Eureka
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Callminer Eureka to Increase sales & revenue and Enhance customer relationships
Callminer Eureka Alternatives
Peer and Expert Opinion on Features
for Callminer Eureka
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for Callminer Eureka
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (38) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
Software Failure Risk Guidance
?for Callminer Eureka
Overall Risk Meter
Top Failure Risks for Callminer Eureka
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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