OnAvaya vs. XCALLY: Comparing Best Contact Center Software Solutions 2026

Overview: OnAvaya and XCALLY as Contact Center Software Category solutions.

OnAvaya: OnAvaya™ – Google Cloud Platform offers a hosted contact center service using Avaya's IP Office™ and IP Office™ Contact Center software. This service is available exclusively in the US.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

This comparison of OnAvaya vs. XCALLY draws on 855 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both OnAvaya and XCALLY are commonly chosen for Omnichannel contact center management, Contact center centralization, Customer service process optimization.

OnAvaya also supports Cloud telephony integration with CRM, Emergency call location compliance, Customer experience infrastructure modernization, Employee experience enhancement, etc.

XCALLY also supports Omnichannel customer service management, Call center unification and management, Contact center optimization for healthcare, Customer care center operations, etc.

Evidence shows that both products are used for Customer engagement, Unified communications, Contact center management, Workforce management, etc.

OnAvaya also covers Contact center modernization, Collaboration and communication, Emergency communications, Customer experience management, etc.

XCALLY also covers Customer service management, Customer service automation, Contact center integration, Conversational AI for sales, etc.

Top use cases: OnAvaya vs XCALLY

Use cases tied to OnAvaya and XCALLY from verified data sources. Click any use case for supporting evidences.

OnAvaya
XCALLY
Shared by both · Use cases
OnAvaya XCALLY

Top Capabilities: OnAvaya vs XCALLY

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

OnAvaya
Shared
XCALLY
Shared by both · Topics
OnAvaya only
XCALLY only

Deployed Industries: OnAvaya vs XCALLY

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

OnAvaya
Shared
XCALLY
Shared by both · Industries
OnAvaya only
XCALLY only

Deployed Market Segments: OnAvaya vs XCALLY

Share of peer evidence by company size for OnAvaya and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.

OnAvaya 100%
XCALLY 100%

OnAvaya and XCALLY: Best activities based on customer satisfaction

OnAvaya in Action: Unique Activities

What makes OnAvaya ideal for Sales Call Management?
Onavaya simplifies call management for contact center agents. It streamlines call management for softphones, allowing agents to handle calls, chats, and emails. Users can easily track call records by date, time, and other details.
"...Very organise to track the calls records by date, time, user, phone number, etc. . ...." Peer review by Verified Reviewer, Internet

XCALLY in Action: Unique Activities

What solutions does XCALLY provide for Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John C., Co-founder, Information Technology and Services
What makes XCALLY ideal for Helpdesk Management?
XCally is a software solution that helps call centers manage inbound, outbound, and blended calls. XCally helps call centers automate tasks, maximize agent talk time, and integrate with other systems. The software has limited functionality for smaller call centers without significant technical expertise.
"...All this was a nightmare for me using a traditional pbx or call center solution...." Peer review by amir k., System information Manager, Telecommunications
How efficiently Does XCALLY manage your Engagement Management?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective...." Peer review from Xenialab
How can XCALLY optimize your Contact List Management Workflow?
XCALLY offers comprehensive contact management features, allowing users to organize and manage customer information efficiently. The platform integrates seamlessly with other applications, enhancing the overall contact center experience. However, the contact manager's rigidity can pose challenges for large organizations with diverse departmental needs.
"...All in 1 GUI regardless whichever media (voice, email, SMS, chat or instant messenger) my clients to contact my customer service...." Peer review by Stanley L., IT Technical Consultant, Information Technology and Services

News

Latest OnAvaya news

Jeff Clarke takes the helm of Avaya

Jeff Clarke has been appointed as the new CEO of Avaya, marking the company's fourth CEO in five years. Clarke, who previously led Insurity, brings extensive experience from roles at Doxim, Travelport, Kodak, and others. Former CEO Patrick Dennis will transition to executive chair. Clarke aims to drive innovation and strengthen Avaya's position in enterprise communications.

03/08/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source