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Compare Olark vs Userlike

Failure Risk Guidance Security Report ?

Failure Risk for Olark low Failure Risk for Userlike low
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Comparison Summary

This comparison report of Olark vs. Userlike is based on a specific set of business needs and context. The comparison uses 7401 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Userlike

Olark, Userlike, SnapEngage, Pure Chat, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Userlike focuses on Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.

"We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. " - Nathan Hunsaker

"I was surprised by the high frequency of chats and by how the customers using it got right to the point. " - Florian Störk

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Userlike for

Software Failure Risk

  • low

logo Userlike

Focus area

Software Failure Risk

  • low

About

Olark: Live Chat Software for Sales and Customer Support

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Age

2008

2011

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

65

57

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (240)

Read Reviews (131)

engaging and following up

Read Reviews (160)

Read Reviews (59)

helpdesk management

Read Reviews (80)

Read Reviews (116)

communication management

Read Reviews (64)

Read Reviews (14)

sending & publishing communications

Read Reviews (40)

Read Reviews (12)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (36)

Read Reviews (15)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (5)

collaboration

Read Reviews (35)

Read Reviews (7)

contact list management

Read Reviews (35)

Read Reviews (53)

creating contact list

Read Reviews (3)

Read Reviews (2)

contacts history

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (27)

Read Reviews (12)

training & onboarding

Read Reviews (20)

Read Reviews (10)

workflow management

Read Reviews (18)

Read Reviews (3)

social media management

Read Reviews (9)

Read Reviews (9)

social media analytics

Read Reviews (4)

Read Reviews (7)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (6)

knowledge management

Read Reviews (7)

Read Reviews (3)

creating knowledge base

Read Reviews (3)

Read Reviews (1)

rating and review management

Read Reviews (6)

Read Reviews (6)

loyalty management

Read Reviews (3)

Read Reviews (3)

identify target customers

Read Reviews (3)

Read Reviews (1)

touchpoint management

Read Reviews (3)

Read Reviews (2)

lead qualification

Read Reviews (3)

Read Reviews (13)

lead qualification: technographic

Read Reviews (2)

Read Reviews (13)

account management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (2)

content publishing

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (2)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (1)

Read Reviews (4)

trade show marketing

Read Reviews (0)

Read Reviews (2)

personalized marketing

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • e-mail

  • mobile

  • phone calls

  • on premises

  • social media

  • promotions

  • Facebook

  • trade shows

  • Slack

  • text SMS

  • coupons

  • mobile app

  • video

  • user generated content

  • blogs

  • games

  • See 16 more

  • chat

  • website

  • offline

  • e-mail

  • mobile

  • phone calls

  • on premises

  • social media

  • promotions

  • Facebook

  • trade shows

  • Slack

  • text SMS

  • coupons

  • mobile app

  • video

  • user generated content

  • blogs

  • games

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting