Comparison Summary
Introducing Olark and Clickdesk
Olark, Clickdesk, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Clickdesk focuses on Helpdesk Management with Chat, Engagement Management with Chat, Customer Feedback Management with Mobile, Social Media Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Olark: Live Chat Software for Sales and Customer Support
ClickDesk: Live Chat | Live Support Software
Age
2008
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
65
24
Total Goals
(we found evidences for)
11
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Build brand awareness
- See 8 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve efficiency
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Improve stakeholder relations
- See 2 more
Top Channels
Channels Used
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chat
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social media
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mobile
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mobile app
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offline
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phone calls
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video
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e-mail
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website
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point of sale
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on premises
- See 8 more
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chat
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social media
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mobile
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mobile app
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offline
-
phone calls
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video
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e-mail
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website
-
point of sale
-
on premises
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
