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Compare Miva eCommerce vs Salesforce Commerce Cloud

Comparison Summary

For Miva eCommerce vs Salesforce Commerce Cloud comparison, Our AI algorithm looked at 2938 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Miva eCommerce and Salesforce Commerce Cloud to solve their respective business needs.

Pros and cons of Miva eCommerce and Salesforce Commerce Cloud

Miva eCommerce is more suited to businesses that require Helpdesk Management with Phone Calls and Engagement Management with Promotions where as Salesforce Commerce Cloud is focused towards Engagement Management with Offline and Merchandising with Promotions .

logo Miva eCommerce

Focus area

Software Failure Risk

  • low

logo Salesforce Commerce Cloud

Focus area

Salesforce Commerce Cloud is better than Miva eCommerce for

Software Failure Risk

  • low

About

Build the eCommerce Store Your Business Deserves

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

Age

1999

1999

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

56

77

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction


helpdesk management



training & onboarding


engagement management

engaging and following up


products & pricelist management


loyalty management

customise loyalty program

identify target customers



communication management

sending & publishing communications


workflow management



account management



community building


trade show marketing


promotion management


sales document management

proposal & quote management

contract management



discount management


subscription management


conversion management



performance management


content management


lead qualification

lead qualification: technographic




social media management

social media analytics


competitive intelligence


generation of new leads


category management


rating and review management


campaign management


payment management


contact list management


knowledge management


business development



lifetime value management


segmentation and targeting




sales call management





relationship management


pipeline management


opportunity management


touchpoint management



channel management


database marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Improve navigation

  • Improve stakeholder relations

  • See 11 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more

Top Channels

Channels Used

  • promotions

  • offline

  • phone calls

  • point of sale

  • website

  • e-mail

  • support groups

  • mobile

  • coupons

  • social media

  • on premises

  • display advertisement

  • video

  • events

  • trade shows

  • See 12 more
  • promotions

  • offline

  • phone calls

  • point of sale

  • website

  • e-mail

  • support groups

  • mobile

  • coupons

  • social media

  • on premises

  • display advertisement

  • video

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting