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Compare Medallia Experience Cloud vs GetFeedback

Comparison Summary

This comparison report of Medallia Experience Cloud vs. GetFeedback is based on a specific set of business needs and context. The comparison uses 6409 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and GetFeedback

Medallia Experience Cloud, GetFeedback, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

GetFeedback focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. " - Dan Darcy

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than GetFeedback for

Software Failure Risk

  • medium

logo GetFeedback

Focus area

GetFeedback is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management Tool to Collect, Integrate, Visualize CX data

Age

2001

1999

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

63

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification


competitive intelligence


loyalty management


knowledge management






campaign monitoring


campaign management

campaign monitoring


training & onboarding


content publishing


content management

content publishing




contact list management


contract management


proposal & quote management


sales document management

contract management

proposal & quote management



business development




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more
  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting