Overview: Livechat and Clickdesk as Live Chat Category solutions.

Livechat and Clickdesk are both live chat solutions with distinct capabilities and features. Livechat excels in customer support with extensive analytics and integration, favored by large enterprises and retail sectors. Clickdesk offers social media engagement and mobile accessibility, appealing to IT services and education industries. Both provide vendor support, although Livechat offers more comprehensive options. Choose Livechat for extensive integration and reporting needs. Opt for Clickdesk if your focus is more on mobile and social media engagement.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Clickdesk: ClickDesk, live chat and support software, allows customization of chat widgets and real-time interaction with visitors. Customer queries are answered to boost conversions.

Livechat and Clickdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Livechat heavily focuses on helpdesk management and engagement management, aligning well with businesses seeking robust customer interaction and engagement tools. read more →

Clickdesk highlights social media and mobile interaction capabilities, fitting businesses that prioritize multichannel engagement. read more →

Business Goals

Livechat targets enhancing customer relationships and acquiring customers efficiently, aligning with companies focusing on customer-oriented growth. read more →

Clickdesk aims to enhance stakeholder relations and improve efficiency, aligning with businesses prioritizing direct, efficient communications. read more →

Core Features

Livechat offers extensive analytics and integrations, valuable for enterprises needing comprehensive data and workflow solutions. read more →

Clickdesk provides mobile-friendly features and basic analytics, ideal for users who need lightweight, versatile access. read more →

Vendor Support

Livechat delivers a robust support system including 24/7 support, appealing to users in need of ongoing technical assistance. read more →

Clickdesk offers basic vendor support including chat and email support, more suited for less complex, quick resolutions. read more →

Segments and Industries

Livechat is primarily used by large enterprises and retail, indicating its strength in supporting large-scale business operations. read more →

Clickdesk appeals to IT services and education sectors, indicating a suitability for technology-driven and educational contexts. read more →

Operational Alignment

Livechat integrates well into complex enterprise environments, serving high-demand customer service and interaction needs. read more →

Clickdesk fits into environments prioritizing mobile and social media interaction, with a focus on real-time, diverse operational demands. read more →