LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
ScreenMeet: ScreenMeet offers cloud-native remote support, screen sharing, cobrowsing, and video chat for seamless collaboration. It helps resolve tickets faster, maximize ROI, and keep employees and customers happy.
This comparison report of LiveAgent vs. ScreenMeet is based on a specific set of business needs and context. The comparison uses 12845 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and ScreenMeet
LiveAgent, ScreenMeet, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
ScreenMeet focuses on Collaboration with Chat, Workflow Management, Helpdesk Management, Knowledge Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
LiveAgent and ScreenMeet: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
How can LiveAgent optimize your Helpdesk Management Workflow?
"...For example, they had to actually log into the help desk to see what the actual ticket said...." Peer review by Kevin Woods, Managing Director, CostManager
What makes LiveAgent ideal for Knowledge Management?
"...Best feature is the Knowledge Base on the website widgets, means the customer can get their question answered BEFORE they open a ticket with us...." Peer review by P C, IT Manager
Why is LiveAgent the best choice for Engagement Management?
"...My company have operations across several countries and we want to track customer support and engagement from several channels such as Facebook, Livechat, Voice, Twitter...." Peer review by Administrator
How does LiveAgent facilitate Contact List Management?
"...It gives instant contact to your customers for sales or general questions and /or support...." Peer review by susan A., Accounting, Manufacturing
Why is LiveAgent the best choice for Communication Management?
"...If you'd like to accuartely make and receive calls and track work done do not use this system...." Peer review by Consultant
ScreenMeet in Action: Unique Activities
What solutions does ScreenMeet provide for Collaboration?
"...Web-based voice/video chat, cobrowse, screen share and remote support integrated with your CRM and deployed instantly on your Web Site. ..." ScreenMeet
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| LiveAgent | ScreenMeet | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 12773 | 72 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
Computer & Network Security 42.0%
Telecommunications 25.0%
Computer Software 17.0%
|
| SMB and Mid-Market | 88.0% | 58.0% |
| Enterprise | 12.0% | 42.0% |
| Pricing | LiveAgent |
Integrations
Ecosystem partners each product commonly connects with.
LiveAgent
ScreenMeet
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
