ScreenMeet: Product updates, Customer stories, and Insights | 2026 Cuspera

ScreenMeet integrated with Salesforce and ServiceNow for a global technology company. The company needed to modernize remote support across 25 countries and 10 languages. ScreenMeet replaced legacy t...ools, enabling seamless, cloud-based remote support. Agents now resolve issues faster and with fewer clicks. The solution saves millions of dollars per year and boosts customer satisfaction and NPS scores.
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ScreenMeet integrates with Salesforce Service Cloud to provide seamless screen sharing for customer support. Salesforce support engineers use ScreenMeet to help customers in a digital-first world. Th...e integration makes it easy for agents to deliver remote support without switching tools. This improves the support experience for both agents and customers. Jim Roth, EVP Customer Support at Salesforce, highlights the critical role of ScreenMeet in their support operations.
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ScreenMeet helped ServiceNow improve their service desk. First contact resolution went up by 32%. Average case handling time dropped by 50%. Employee productivity increased by 6 minutes per session. ...ServiceNow launched ScreenMeet to 19,000 employees in just 4 hours.
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ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to increase first-call resolution and make customer support easier. ScreenMeet integrated with Service Cloud to add scr...een sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.
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