LiveAgent vs. Novo ShareNet Platform: Comparing Best Help Desk Solutions 2026

Overview: LiveAgent and Novo ShareNet Platform as Help Desk Category solutions.

This comparison report of LiveAgent vs. Novo ShareNet Platform is based on a specific set of business needs and context. The comparison uses 12923 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing LiveAgent and Novo ShareNet Platform

LiveAgent, Novo ShareNet Platform, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.

Novo ShareNet Platform focuses on Helpdesk Management, Workflow Management, Campaign Management, Customer Feedback Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.

Novo ShareNet Platform: Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

lightning

Applying your context and needs changes the comparison

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Popular in Industry

  • Information Technology And Services (17.0%)

  • Internet (11.0%)

  • Computer Software (11.0%)

  • Education (53.0%)

  • Transportation/Trucking/Railroad (27.0%)

  • Government Administration (20.0%)

Popular in Segments

  • SMB and MidMarket (88.0%)

  • Enterprise (12.0%)

  • SMB and MidMarket (47.0%)

  • Enterprise (53.0%)

LiveAgent and Novo ShareNet Platform: Best activities based on customer satisfaction

LiveAgent in Action: Unique Activities

Why is LiveAgent the best choice for Helpdesk Management?
LiveAgent offers comprehensive helpdesk management capabilities, including live chat, ticketing, call center functionality, and a customer service portal. It supports multiple communication channels, including email, social media, and internal messaging. The platform is limited by its relatively high price point, and integration with other business tools could be expanded.
"...Now a days, you see most of these live chat software or help desk charging you by monthly or annually...." Peer review by Harrison T, Management Assistant
What makes LiveAgent ideal for Knowledge Management?
LiveAgent's knowledge management capabilities allow for the creation and customization of comprehensive knowledge bases, serving as a central resource for customers and agents. The system facilitates the seamless integration of knowledge bases with other channels, such as tickets, chats, social media, and user forums. While LiveAgent offers robust knowledge management features, it lacks the ability to restrict knowledge base access to specific clients.
"...The help section and Customer Service is really good when you have questions not in their knowledge base...." Peer review by Jason J., Marketing and Advertising
How efficiently Does LiveAgent manage your Engagement Management?
LiveAgent facilitates customer engagement by providing a centralized platform for managing interactions across multiple channels, including chat, social media, email, and phone calls. The software offers a ticketing system for tracking and responding to customer queries, enabling agents to provide follow-ups and ensure customer satisfaction. LiveAgent's capabilities are limited by the lack of pre-configured rules, necessitating manual setup of ticket notifications, follow-ups, and automations.
"...The live chat button on the website is easy to configure and implement and it raises perceived value and engagement...." Peer review by Baldassarri E, Owner, Marketing and Advertising
What solutions does LiveAgent provide for Contact List Management?
LiveAgent enables businesses to manage customer contacts effectively by providing a central platform for communication. It allows agents to track interactions across multiple channels, including live chat, phone calls, and email. This consolidated view facilitates efficient customer service and strengthens relationships. LiveAgent's contact management capabilities may be insufficient for businesses that only require a simple contact form and infrequent customer interactions.
"...Chat and Call features Integrated ticketing system Alerts and notifications when chats are coming rewards system Compatibility to mobile phones Easier for our customers to contact us...." Peer review by Eric L
How does LiveAgent facilitate Communication Management?
LiveAgent provides a comprehensive communication management solution, enabling users to engage with customers across various channels, including email, live chat, social media, and phone. The platform centralizes communication, automating ticket creation and storage. LiveAgent lacks real-time offline messaging functionality, which can be frustrating for users seeking instant communication.
"...If you'd like to accuartely make and receive calls and track work done do not use this system...." Peer review by Consultant

Novo ShareNet Platform in Action: Unique Activities

How does Novo ShareNet Platform facilitate Workflow Management?
The platform allows users to customize and automate workflows to manage tasks and track progress. nWorkflows can be integrated with customer service functions, including request submission, routing, and issue resolution.nThe platform offers robust reporting capabilities to track workflow activity and provide insights.
"...We can quickly increase server capacity as needed with our cloud hosting environment, and our automated work flows and robust tracking, sharing and reporting capabilities are fully customizable...." Customer Support Software for Improved Customer Service

Integrations

Ecosystem partners each product commonly connects with.

LiveAgent

Leadpages
4.3
PandaDoc
4.5
Copper
4.5
Pipefy
4.7
omnisend
4.7
Jotform
4.5
Hotjar
4.5
Slack
4.7

News

Latest Novo ShareNet Platform news

Fast growth and best British accolades for de Novo Solutions

De Novo Solutions has been recognized as one of the top British businesses, ranking third on the Elite Business Top 100 SMEs list for 2026. The company also achieved 10th place on the Tech200 list for rapid growth in the UK public sector, with a 442% increase in public sector revenue. These accolades highlight de Novo's significant impact in digital transformation using Oracle Cloud solutions.

23/02/2026 - source