Novo ShareNet Platform Overview

Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Campaign Management, as the business use cases that they have been most satisfied with while using Novo ShareNet Platform.

Other use cases:

  • Measuring Customer Satisfaction
  • Tracking & Monitoring Communications
  • Knowledge Management
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Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Novo ShareNet Platform.

Other priorities:

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Novo ShareNet Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Support was very helpful during install. ...." Peer review by Doug S., Dir. of I.T.

Novo ShareNet Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Novo ShareNet Platform

Top Industries

  • Education
  • Transportation/Trucking/Railroad
  • Government Administration

Popular in

  • Enterprise
  • Mid Market

Novo ShareNet Platform is popular in Education, Transportation/Trucking/Railroad, and Government Administration and is widely used by Enterprise, and Mid Market,

Novo ShareNet Platform Customer wins, Customer success stories, Case studies

How does Novo ShareNet Platform facilitate Helpdesk Management?

How can Novo ShareNet Platform optimize your Workflow Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Novo ShareNet Platform solved their Help Desk needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Town of West Point VA - Government Administration - Small

ShareNet, now NovoGov, replaced the Town of West Point VA's old paper system for water utilities. Field staff now get information right away. The platform made customer complaints, insurance claims, ...and bulk water tracking much easier. Service management and efficiency improved for the town. The digital solution helped streamline daily operations.

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Village of Whitehouse OH - Government Administration

Novo ShareNet helped the Village of Whitehouse, OH move citizen requests online. Staff now use mobile task management and geo-tagged asset tracking. This made work faster and cut costs. Citizens and ...staff are happier with the new system. NovoGov improved efficiency for the village.

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Town of Putnam, Connecticut, Public Works Department - Government Administration

NovoGov helped the Town of Putnam, Connecticut, Public Works Department transform operations in under a year. The department, led by Highway Superintendent Travis Sirrine and a team of 16, improved w...orkflow efficiency and gained better visibility into maintenance and asset management. NovoGov streamlined processes for public works and asset management. The team saw faster operations and improved management of municipal assets.

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City of Oxford, NC - Government Administration

ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.

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Director of Public Works (organization unspecified) - Utilities

ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.

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Keith County NE - Government Administration

NovoGov helped Keith County, NE manage over 800 miles of roads. Before, the department had little insight into equipment or maintenance. After using NovoGov, they saw faster access to road maintenanc...e records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.

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Disaster Recovery Documentation & Record Keeping - Novo Solutions

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Peers used Novo ShareNet Platform for helpdesk management and workflow management

Novo ShareNet Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

1.99/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

1.99/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Novo ShareNet Platform

Top Failure Risks for Novo ShareNet Platform

Novo Solutions, Inc. News

Executive

de Novo Solutions Announces Key Promotions Supporting Restructure and Enabling Next Stage of Growth - newsfromwales.co.uk

De Novo Solutions, a technology company specializing in Oracle Cloud and ServiceNow, announced key executive promotions to support its restructuring and growth. Tom Mann and Ramya Govindarajan were promoted to Chief Operations Officers for the UK and India, respectively. Tara Dewar will lead the new AI-driven shared services operation. This restructuring aims to enhance their business process outsourcing capabilities.

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Novo Solutions, Inc. Profile

Company Name

Novo Solutions, Inc.

Company Website

https://novosolutions.com/

HQ Location

516 S. Independence Blvd., Suite 205, Virginia Beach, VA 23452, US

Employees

11-50

Social

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Financials

PRIVATE