LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
Gladly: Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. <br> Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. <br> Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.
Introducing LiveAgent and Gladly
LiveAgent, Gladly, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Gladly focuses on Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
LiveAgent and Gladly: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
How efficiently Does LiveAgent manage your Helpdesk Management?
"...It is the best chat widget and help desk you can find on the market...." Peer review by Mohammad K., Web Developer, Internet
How efficiently Does LiveAgent manage your Knowledge Management?
"...The ability to upload documents and other media is very easy and allows us to continuously improve our knowledge base. ...." Peer review by Jacob H., COO, Food & Beverages
How can LiveAgent enhance your Engagement Management process?
"...Every engagement with our customers, whether it is through online chat on our website or on social media such as Facebook and Twitter is recorded and measured to ensure customer satisfaction...." Peer review by Tony Phan, Country Manager, Weshop Philippines
Why is LiveAgent the best choice for Contact List Management?
"...Very easy to use to contact customers via email or live chat...." Peer review by Stuart R
What makes LiveAgent ideal for Communication Management?
"...It simplifies sending messages and storing requests and tickets automatically so that nothing is missed...." Peer review from Featured Customers
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 7 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
LiveAgent peer evidence is 88% SMB and Mid-Market. Gladly peer evidence is 92% Enterprise.
| LiveAgent | Gladly | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 12773 | 467 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
Retail 41.0%
Consumer Services 29.0%
Entertainment 26.0%
|
| SMB and Mid-Market | 88.0% | 8.0% |
| Enterprise | 12.0% | 92.0% |
| Pricing | LiveAgent |
Integrations
Ecosystem partners each product commonly connects with.
LiveAgent
News
Latest Gladly news
Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live
Gladly unveiled new agentic commerce capabilities at its annual conference, Gladly Connect Live. These capabilities integrate AI throughout the customer journey, enhancing pre-purchase engagement and post-sale retention. The platform now supports AI platforms like ChatGPT and Perplexity. Additional enhancements include AI performance improvements and a model for human-AI collaboration, aiming to boost customer experience and brand loyalty.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
