LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
Concentrix: Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
This comparison report of LiveAgent vs. Concentrix is based on a specific set of business needs and context. The comparison uses 13165 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and Concentrix
LiveAgent, Concentrix, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Concentrix focuses on Communication Management, Engagement Management, Lifetime Value Management, Renewal Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
LiveAgent and Concentrix: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
What makes LiveAgent ideal for Helpdesk Management?
"...We use LiveAgent for chat support, help desk support and email support, and we have all the tickets together in LiveAgent...." Peer review by David J., Management Consulting
What benefits does LiveAgent offer for Knowledge Management?
"...It is packed with so many things like live chat, ticketing system, forum, knowledge-based, VOIP cloud call...." Peer review by MUNIR A., CEO, Information Technology and Services
How does LiveAgent address your Contact List Management Challenges?
"...LiveAgent is not only live chat software, but is also a CRM which can help to manage your customers and contacts...." Peer review by Anonymous Reviewer
What benefits does LiveAgent offer for Communication Management?
"...It doesnt matter if you get a post or message on facebook, an email or someone wants to chat with you - everything is easy to configurate und to use...." Peer review by Christian L, Leiter IT & eCommerce, Information Technology and Services
Concentrix in Action: Unique Activities
What Are the key features of Concentrix for Engagement Management?
"...Cadence calls for status review and proactive intervention. ..." Channel Management
How does Concentrix facilitate Lifetime Value Management?
"...Increase customer engagement by optimizing product usage Achieve maximum customer lifetime value through upsell and cross-sell opportunities Grow your bottom line by reducing churn and improving retention rates ..." Customer Success
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Improve efficiency
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Scale best practices
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Grow market share
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Improve stakeholder relations
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Improve ROI
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Enter new markets internationally or locally
- See 7 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| LiveAgent | Concentrix | |
|---|---|---|
| Peer score | 4.6 | 4.0 |
| Peer insights | 12773 | 392 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
|
| SMB and Mid-Market | 88.0% | 0.0% |
| Enterprise | 12.0% | 0.0% |
| Pricing | LiveAgent |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Concentrix news
Concentrix Conference: AI Bookings Surge 400% as Offshoring Pressures Sales
Concentrix reported a 400% increase in AI bookings for its Intelligent Experience (IX) offerings, expecting $120 million in annual recurring revenue by year-end. Despite offshoring pressures, the company emphasizes margin expansion through AI and automation. CEO Chris Caldwell highlighted the company's global reach and long-standing client relationships.
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