Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Comprehensive Insights on Concentrix Use Cases
How does Concentrix facilitate Sending & Publishing Communications?
How can Concentrix enhance your Engagement Management process?
What solutions does Concentrix provide for Lifetime Value Management?
How efficiently Does Concentrix manage your International Marketing?
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY 3D Cloud by Marxent
CASE STUDY A major retailer
CASE STUDY Fastly
CASE STUDY MYOB
CASE STUDY Royal Norwegian Consulate General (RNCG)
CASE STUDY Leading analytics software
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Concentrix Wins Two Prestigious Best in Biz International Company of the Year Awards
Concentrix Corporation has been awarded three Best in Biz International awards, including "Most Innovative Company of the Year" for its AI-driven Concentrix iX Product Suite, and "Most Socially Responsible Company of the Year" for its community initiatives. These awards highlight Concentrix's commitment to innovation and social responsibility, enhancing its market position and client engagement.
Concentrix launches Agentic Operating Framework
Concentrix launches Agentic Operating Framework
Concentrix Rises to a Leader and Star Performer in Everest Groups Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025
Concentrix has been recognized as a Leader and Star Performer in the Everest Groups Customer Experience Management (CXM) Services PEAK Matrix Assessment 2025. This accolade highlights Concentrix's excellence in digital customer experience solutions, driven by AI-first platforms like iX HelloTM and iX HeroTM. The recognition underscores the company's commitment to innovation and operational excellence in transforming customer experiences globally.
Concentrix Recognized as a Global Top Inspiring Workplace
Concentrix has been ranked #2 on the 2025 Global Top 100 Inspiring Workplaces list for the third consecutive year, highlighting its commitment to an empowering and inclusive workplace. The company also achieved high rankings in multiple regions, underscoring its focus on employee engagement, leadership, and innovation.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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