Concentrix Product Overview

Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.

How satisfied the customers are with Concentrix use-cases

Reviews

"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review

Concentrix Customer Insights, Testimonials and Case Studies

 

Leading UK Telecom Achieves 29% Increase in Cash Collected While Ensuring FCA Compliance

Concentrix helped a leading UK telecom achieve a 29% increase in cash collected per call by transitioning to an FCA-regulated product. The solution included FCA compliance support, business intellige...nce, and outbound strategies. Concentrix used speech-to-text analytics for vulnerable customer focus, ensuring compliance and enhancing cash collection efficiency.

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End-to-End Customer Finance Portal Modernization: MotoNovos Digital Transformation Journey

MotoNovo Finance, part of Aldermore Group, partnered with Concentrix to modernize its customer finance portal, enhancing user experience and operational efficiency. The new portal, launched in Septem...ber 2025, achieved a 200% increase in login actions and a 60% uplift in payment processing volumes. It features a scalable architecture, improved usability, and increased security, supporting seamless self-service and future-ready capabilities.

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Agentic AI Applications Empower Advisors to Close More Deals

Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution provided actionable... insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.

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PODS - Retail - Large

iX Hero™ helped PODS, a leading moving and storage provider, boost sales and customer experience. The company faced low visibility into what drove sales success. Concentrix deployed agentic AI to del...iver real-time insights and improve advisor performance. In just 10 weeks, 451 advisors were trained, 175,550 calls transcribed, and 111 unique insights uncovered. PODS saw an 85% accuracy rate in insights and a 4% early increase in close rates.

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Worldwide manufacturer of baby products - Consumer Goods - Large

Concentrix built a custom CRM for a global baby products manufacturer. The client faced poor support, an outdated CRM, and messaging tools nearing end of life. Concentrix delivered a tailored CRM wit...h video, stock management, and e-commerce features. They added bot-assisted messaging and integrated a third-party address finder. Results included a 62% drop in voice wait time, 70% lower abandonment, and a 17% NPS increase. Customer satisfaction rose by 9%.

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Energy Company - Utilities

Concentrix helped an energy company improve its web presence. The company faced challenges with its website performance. Concentrix provided a solution to revitalize the site. The result was a better... user experience and improved web performance. This case highlights digital transformation in the utilities sector.

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lightning

Peers used Concentrix for sending & publishing communications and engagement management

Concentrix Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.55/5 ★

Read Reviews (48)
Custom Reports

4.31/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Concentrix

Overall Risk Meter

Low Medium High

Top Failure Risks for Concentrix

Concentrix Corporation News

Financial
 

Concentrix Corporation Announces First Quarter 2026 Financial Results ...

Concentrix Corporation will release its Q1 2026 financial results on March 24, 2026, before the market opens, followed by a conference call and webcast at 8:30 a.m. Eastern Time to discuss the results and answer analyst questions.

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Financial
 

Concentrix Schedules Release of First Quarter 2026 Financial Results ...

Concentrix Corporation will release its first quarter 2026 financial results on March 24, 2026, before market open. A conference call and webcast will follow to discuss the results and address analyst questions.

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Awards
 

Concentrix Continues to Lead with Tech-Enabled Transformations in the Insurance Industry

Concentrix has been recognized as a Leader in Everest Group's Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025. This accolade highlights Concentrix's strong market adoption, innovation, and strategic vision in the insurance sector. The company excels in integrating omnichannel capabilities with service orchestration, supporting insurers in large-scale CX transformations.

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Awards
 

Concentrix Achieves Highest Score from The Carbon Disclosure Project (CDP) - Yahoo Finance

Concentrix earned an 'A' score for Climate Change leadership from the Carbon Disclosure Project (CDP), placing it in the top 2% of nearly 20,000 companies assessed globally. This recognition highlights Concentrix's commitment to sustainability, including a 27% reduction in CO2 emissions since 2019 and sourcing 35% of its power from renewable energy.

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Concentrix Corporation Profile

Company Name

Concentrix Corporation

Company Website

https://www.concentrix.com/

HQ Location

Employees

10,001+

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