Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Comprehensive Insights on Concentrix Use Cases
What makes Concentrix ideal for Sending & Publishing Communications?
What solutions does Concentrix provide for Engagement Management?
Why is Concentrix the best choice for Lifetime Value Management?
What solutions does Concentrix provide for International Marketing?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Leading analytics software
CASE STUDY MYOB
CASE STUDY 3D Cloud by Marxent
CASE STUDY Fastly
CASE STUDY A major retailer
CASE STUDY Royal Norwegian Consulate General (RNCG)
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Concentrix powers Filipinnovation 2025
Concentrix powers Filipinnovation 2025
Concentrix powers Filipinnovation 2025
Concentrix powers Filipinnovation 2025
iX Hero: Enhance Advisor Performance with AI Customer Support Tools
Concentrix has introduced iX Hero, an AI-powered workspace designed to enhance advisor performance and customer support. iX Hero offers real-time transcripts, AI-generated summaries, and personalized coaching, integrating key data directly into CRM systems. The solution aims to streamline operations and improve customer engagement across industries.
Concentrix Achieves High Marks in Environmental Stewardship with CDP Scores
Concentrix has earned an A- in Climate Change and a B in Water Security from the Carbon Disclosure Project (CDP) for 2024. These scores highlight Concentrix's strong environmental governance and ongoing sustainability initiatives, including renewable energy adoption and water management programs, supporting its goal of achieving Net Zero emissions by 2050.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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