Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Concentrix Customer wins, Customer success stories, Case studies
How does Concentrix facilitate Sending & Publishing Communications?
What solutions does Concentrix provide for Engagement Management?
How does Concentrix address your Lifetime Value Management Challenges?
How efficiently Does Concentrix manage your International Marketing?
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Financial Crime Operations for Scale and Accuracy: Concentrix + RiskFront
Concentrix and RiskFront have partnered to enhance financial crime operations with an AI-powered solution. This collaboration improves due diligence, KYC, and AML workflows by automating data gathering and risk evaluation. The partnership offers financial institutions increased operational efficiency and compliance through advanced AI and global expertise.
Concentrix iX Hello honored with Generative AI Product of the Year Award
Concentrix iX Hello has been awarded the Generative AI Product of the Year, recognizing its innovative contributions in the field of artificial intelligence. This accolade highlights Concentrix's leadership in AI-driven solutions.
Concentrix Expands Partnership with Palo Alto Networks to Deliver AI-Powered Managed Security Services in India
Concentrix has expanded its partnership with Palo Alto Networks to deliver AI-powered managed security services in India. The collaboration introduces Concentrix CyberProtect, leveraging Palo Alto's Cortex XSIAM platform to enhance security operations. This partnership aims to provide advanced threat detection and response capabilities, improving security for organizations in the region.
Concentrix is Named the Highest-Designated Leader in Everest Groups B2B Sales Services PEAK Matrix Assessment for Second Consecutive Year
Concentrix has been recognized as the Highest-Designated Leader in Everest Group's B2B Sales Services PEAK Matrix Assessment for the second consecutive year. This accolade highlights Concentrix's strategic use of AI, extensive partner ecosystem, and client-centric flexibility in delivering B2B sales solutions. The company excelled in market adoption, innovation, and delivery footprint, setting it apart from 24 other evaluated service providers.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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