Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Comprehensive Insights on Concentrix Use Cases
Why is Concentrix the best choice for Sending & Publishing Communications?
Why is Concentrix the best choice for Engagement Management?
How does Concentrix facilitate Lifetime Value Management?
What solutions does Concentrix provide for International Marketing?
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Fastly
CASE STUDY Royal Norwegian Consulate General (RNCG)
CASE STUDY A major retailer
CASE STUDY Leading analytics software
CASE STUDY 3D Cloud by Marxent
CASE STUDY MYOB
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Concentrix Achieves Eight Brandon Hall HCM Excellence Awards
Concentrix has won eight Brandon Hall HCM Excellence Awards, highlighting its achievements in AI for business impact, philanthropy, diversity, leadership development, and talent acquisition. These awards recognize Concentrix's innovative human capital management and commitment to social responsibility, enhancing its market position and validating its leadership in the field.
Concentrix launches Kalix employee health hub
Concentrix has launched Kalix, an integrated health hub designed to provide comprehensive healthcare services to its employees and their dependents in the Philippines. The facility offers free primary care, specialty consultations, diagnostics, and more, with a focus on delivering a seamless, tech-enabled healthcare experience. The initiative underscores Concentrix's commitment to employee wellness and innovation.
Concentrix Wins Sustainability Leadership Award for Commitment to Environmental Practices
Concentrix received the 2025 Business Intelligence Group Sustainability Leadership Award for its commitment to integrating sustainability into its core operations. The company achieved 100% renewable energy in eight countries and reduced carbon emissions by 27%. This recognition highlights Concentrix's leadership in sustainable business practices.
Concentrix Wins Prestigious 2025 BIG SAMMY Award for Marketing Technology
Concentrix's Marketing Engagement Platform (MEP) has been honored with the 2025 BIG SAMMY Award as a Growth Catalyst in the Advertising Technology category. This recognition highlights Concentrix's innovative approach in integrating strategy, technology, and creativity to enhance customer engagement and brand loyalty through data-driven marketing solutions.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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