Concentrix Overview
Concentrix addresses the challenge of managing customer interactions by leveraging its global technology and services expertise. It offers tailored solutions that enhance customer support operations for leading brands worldwide. Concentrix's help desk services integrate advanced technology and industry insights to deliver personalized customer experiences. This approach not only improves customer satisfaction but also streamlines support processes, reducing response times and operational costs. The company's commitment to sustainability further aligns with the growing demand for eco-friendly business practices. Concentrix's solutions are designed to adapt to the evolving needs of businesses, ensuring they remain competitive in a dynamic market landscape.
Use Cases
Customers recommend Sending & Publishing Communications, Engagement Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Concentrix.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Concentrix.
Concentrix Use-Cases and Business Priorities: Customer Satisfaction Data
Concentrix's features include Personalization. and Concentrix support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Concentrix analytics capabilities include Analytics, and Custom Reports.
Reviews
"...As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships...." Peer review
Concentrix, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Concentrix is a global technology and services leader powering the world’s best brands. Future growth and innovation are continually driven by Concentrix.
Comprehensive Insights on Concentrix Use Cases
How efficiently Does Concentrix manage your Sending & Publishing Communications?
What solutions does Concentrix provide for Engagement Management?
What benefits does Concentrix offer for Lifetime Value Management?
What Are the key features of Concentrix for International Marketing?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Concentrix solved their Help Desk needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Fastly
CASE STUDY A major retailer
CASE STUDY Leading analytics software
CASE STUDY 3D Cloud by Marxent
CASE STUDY MYOB
CASE STUDY Royal Norwegian Consulate General (RNCG)
Peers used Concentrix for sending & publishing communications and engagement management
Concentrix Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Concentrix
Overall Risk Meter
Top Failure Risks for Concentrix
Concentrix Corporation News
Concentrix Wins Sustainability Leadership Award for Commitment to Environmental Practices
Concentrix received the 2025 Business Intelligence Group Sustainability Leadership Award for its commitment to integrating sustainability into its core operations. The company achieved 100% renewable energy in eight countries and reduced carbon emissions by 27%. This recognition highlights Concentrix's leadership in sustainable business practices.
Concentrix Wins Prestigious 2025 BIG SAMMY Award for Marketing Technology
Concentrix's Marketing Engagement Platform (MEP) has been honored with the 2025 BIG SAMMY Award as a Growth Catalyst in the Advertising Technology category. This recognition highlights Concentrix's innovative approach in integrating strategy, technology, and creativity to enhance customer engagement and brand loyalty through data-driven marketing solutions.
Concentrix Releases New iX Hero Agentic AI Features
Concentrix has launched new features, Harmony and Clarity, for its iX Hero product. These features enhance customer interactions using agentic AI, improving communication and net promoter scores. iX Hero is now globally available, optimized for teams in the Philippines, India, and Latin America, and supports companies like PODS in improving customer experiences.
Drowning in Customer Emails? Heres How a Global Logistics Giant Finally Came Up for Air.
Concentrix implemented an AI-driven logistics automation solution for a global logistics company, significantly enhancing email management. The system, integrating Azure storage and APIs, achieved over 90% accuracy in intent classification and reduced response times from hours to seconds. This led to decreased operational costs and improved customer satisfaction, positioning the client as a digital transformation leader in logistics.
Concentrix Corporation Profile
Company Name
Concentrix Corporation
Company Website
https://www.concentrix.com/HQ Location
Employees
10,001+
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