Concentrix: Use-Cases, Insights and Reviews | 2026 Cuspera

Concentrix helped a leading UK telecom achieve a 29% increase in cash collected per call by transitioning to an FCA-regulated product. The solution included FCA compliance support, business intellige...nce, and outbound strategies. Concentrix used speech-to-text analytics for vulnerable customer focus, ensuring compliance and enhancing cash collection efficiency.
Show More..

MotoNovo Finance, part of Aldermore Group, partnered with Concentrix to modernize its customer finance portal, enhancing user experience and operational efficiency. The new portal, launched in Septem...ber 2025, achieved a 200% increase in login actions and a 60% uplift in payment processing volumes. It features a scalable architecture, improved usability, and increased security, supporting seamless self-service and future-ready capabilities.
Show More..

Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution provided actionable... insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.
Show More..

Concentrix improved a social media company's responsive AI for sensitive topics. The team used editorial expertise, red team testing, and human-in-the-loop oversight. They assessed 150 unique questio...ns during a proof of concept. Real-time monitoring by linguists and strategists ensured safe, specific responses. The AI now delivers more coherent and sensitive answers, boosting user trust and engagement.
Show More..

Concentrix helped a global technology company boost AI adoption and save $5-7M annually. The company faced low internal AI usage and unclear value from existing solutions. Concentrix conducted deep a...nalysis, including 100+ hours of observation and expert interviews. They identified 12 AI use cases to improve advisor efficiency. The strategy led to up to 15% time savings and new revenue potential of $2-3M.
Show More..

Concentrix used speech analytics and risk segmentation for a European banking client. The client faced high collection costs and low efficiency. Concentrix built a data intelligence strategy with int...ent and emotion analysis. Predictive models and quality automation improved collections. The client saw a $2M increase in collections in the first year, a 65% improvement in quality scores, and a 6% rise in promise-to-pay rates.
Show More..