Concentrix has launched Kalix, an integrated health hub designed to provide comprehensive healthcare services to its employees and their dependents in the Philippines. The facility offers free primar...y care, specialty consultations, diagnostics, and more, with a focus on delivering a seamless, tech-enabled healthcare experience. The initiative underscores Concentrix's commitment to employee wellness and innovation.
Concentrix Corporation Launches New iX Hero Features to Enhance ...
Concentrix Corporation launched the latest version of its iX Hero product, introducing new AI-driven features, Harmony and Clarity, to enhance customer experience. These tools improve communication b...y enhancing speech clarity and suppressing background noise, boosting Communication Scores by 33.6% and Net Promoter Scores by 22.3%. The product is globally available and optimized for customer experience teams.
Concentrix Releases New iX Hero Agentic AI Features
Concentrix has launched new features, Harmony and Clarity, for its iX Hero product. These features enhance customer interactions using agentic AI, improving communication and net promoter scores. iX ...Hero is now globally available, optimized for teams in the Philippines, India, and Latin America, and supports companies like PODS in improving customer experiences.
iX Hero: Enhance Advisor Performance with AI Customer Support Tools
Concentrix has introduced iX Hero, an AI-powered workspace designed to enhance advisor performance and customer support. iX Hero offers real-time transcripts, AI-generated summaries, and personalized... coaching, integrating key data directly into CRM systems. The solution aims to streamline operations and improve customer engagement across industries.
Concentrix Launches CyberProtect Managed Service Offering - Investor Relations
Concentrix has launched CyberProtect, a managed security service that leverages AI and partner technologies to help clients modernize threat detection and response across on-premises and cloud enviro...nments, offering flexible, enterprise-wide protection as part of its integrated business solutions.
Strategic Partnerships and Integrations of Concentrix
Genesys and Concentrix
Concentrix partners with Genesys to enhance customer care using AI and CX Cloud, improving patient and customer experiences through innovative, compliant solutions in the healthcare sector.
Mergers, Acquisitions, and Business Moves by Concentrix
Concentrix Acquires SAI Digital to Supercharge its Digital Commerce and Customer ...
Concentrix Corporation has acquired SAI Digital to enhance its digital commerce and customer experience technology solutions, particularly in the Asia Pacific region. This acquisition strengthens Con...centrix's capabilities in e-commerce and AI, leveraging SAI Digital's expertise and strategic partnerships. The move aims to accelerate digital growth and improve customer experiences for Concentrix clients.
Funding News and Financial Performance of Concentrix
Concentrix Delivers Solid Q2 2025 Performance with Strong Revenue Growth and Significant Progress on Digital Transformation
Concentrix reported strong Q2 2025 financial results, surpassing revenue guidance and accelerating digital transformation initiatives. CEO Chris Caldwell emphasized momentum in delivering pragmatic A...I solutions through the IX suite and technology partnerships. The company saw increased demand for AI-driven business process outsourcing across industries and regions, reflecting client focus on digital transformation and operational efficiency.
Concentrix Corporation reported a 1.5% increase in Q2 2025 revenue to $2.417 billion, exceeding guidance. Despite a 37% drop in net income, the company raised its full-year growth outlook, projecting... $9.720 billion to $9.815 billion in revenue. Concentrix plans to return over $240 million to shareholders through dividends and buybacks, driven by strong client activity and momentum in its iX Product Suite.
Concentrix Schedules Release of Second Quarter 2025 - GlobeNewswire
Concentrix will announce its fiscal second quarter 2025 financial results on June 26, 2025, after market close. The company will host a webcast and conference call for investors the same day at 5:00 ...pm Eastern Time.
Concentrix Reports Fourth Quarter and Fiscal Year 2024 Results
Concentrix Corporation reports Q4 and fiscal year 2024 results, showing revenue growth, market traction with new applications, and increased share repurchase authorization. They returned $220 million... to shareholders and provided 2025 guidance for revenue and cash flow expansion.
Awards, Recognitions, and Industry Achievements of Concentrix
Concentrix Wins Two Prestigious Best in Biz International Company of the Year Awards
Concentrix Corporation has been awarded three Best in Biz International awards, including "Most Innovative Company of the Year" for its AI-driven Concentrix iX Product Suite, and "Most Socially Respo...nsible Company of the Year" for its community initiatives. These awards highlight Concentrix's commitment to innovation and social responsibility, enhancing its market position and client engagement.
Concentrix Rises to a Leader and Star Performer in Everest Groups Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025
Concentrix has been recognized as a Leader and Star Performer in the Everest Groups Customer Experience Management (CXM) Services PEAK Matrix Assessment 2025. This accolade highlights Concentrix's ex...cellence in digital customer experience solutions, driven by AI-first platforms like iX HelloTM and iX HeroTM. The recognition underscores the company's commitment to innovation and operational excellence in transforming customer experiences globally.
Concentrix Recognized as a Global Top Inspiring Workplace
Concentrix has been ranked #2 on the 2025 Global Top 100 Inspiring Workplaces list for the third consecutive year, highlighting its commitment to an empowering and inclusive workplace. The company al...so achieved high rankings in multiple regions, underscoring its focus on employee engagement, leadership, and innovation.
Concentrix Achieves Eight Brandon Hall HCM Excellence Awards
Concentrix has won eight Brandon Hall HCM Excellence Awards, highlighting its achievements in AI for business impact, philanthropy, diversity, leadership development, and talent acquisition. These aw...ards recognize Concentrix's innovative human capital management and commitment to social responsibility, enhancing its market position and validating its leadership in the field.
Concentrix Wins Sustainability Leadership Award for Commitment to Environmental Practices
Concentrix received the 2025 Business Intelligence Group Sustainability Leadership Award for its commitment to integrating sustainability into its core operations. The company achieved 100% renewable... energy in eight countries and reduced carbon emissions by 27%. This recognition highlights Concentrix's leadership in sustainable business practices.
Concentrix Wins Prestigious 2025 BIG SAMMY Award for Marketing Technology
Concentrix's Marketing Engagement Platform (MEP) has been honored with the 2025 BIG SAMMY Award as a Growth Catalyst in the Advertising Technology category. This recognition highlights Concentrix's i...nnovative approach in integrating strategy, technology, and creativity to enhance customer engagement and brand loyalty through data-driven marketing solutions.
Concentrix Triumphs with Six Globee Disruptor Awards
Concentrix won six Globee Disruptor Awards for its technology-driven solutions, including ConcentrixCX for AI-powered customer insights and feedback management, Connected Care Platform for next-gener...ation vehicle support, The Nest for global startup CX scaling, and Ubycall for digital workforce empowerment. These awards recognize Concentrixs innovation in AI, analytics, and customer engagement platforms.
Concentrix Corporation Achieves Ranking of #426 on Fortune 500 List ...
Concentrix Corporation has improved its position on the Fortune 500 list, moving from #499 to #426, reflecting its growth and strong market presence. This achievement highlights Concentrix's role as ...a leading global provider of integrated business solutions, serving over 2,000 clients in more than 70 countries. The company has also received multiple awards for its technology innovations and company culture.
Concentrix Achieves High Marks in Environmental Stewardship with CDP Scores
Concentrix has earned an A- in Climate Change and a B in Water Security from the Carbon Disclosure Project (CDP) for 2024. These scores highlight Concentrix's strong environmental governance and ongo...ing sustainability initiatives, including renewable energy adoption and water management programs, supporting its goal of achieving Net Zero emissions by 2050.
Concentrix Most Innovative AIDriven Solutions Dominate the Globee Awards for Aritificial Intelligence with Eight Wins
Concentrix has won eight awards at the 2025 Globee Awards for Artificial Intelligence, recognizing its AI-driven solutions in customer engagement. Winning products include the Marketing Engagement Pl...atform, Customer Intelligence Dashboard, and ConcentrixCX. These solutions were honored for advancements in AI-based data management, business intelligence, and customer feedback analysis, highlighting Concentrixs leadership in AI-powered customer experience technology.
Concentrix inducted to 2025 Philippines Best Workplaces list - Malaya Business Insight
Concentrix has been named to the 2025 Philippines Best Workplaces list by Great Place To Work, recognizing its leadership in workplace culture, innovation, and employee engagement in the technology a...nd services sector. The award highlights Concentrixs commitment to creating inclusive environments and advancing employee experience in the Philippines.
Concentrix Corporation Recognized as a Leader in Everest Group's Trust ...
Concentrix Corporation has been recognized as a Leader in the Everest Group's Trust and Safety Services PEAK Matrix Assessment 2025 for the fifth consecutive year. The company ranked third in Market ...Impact and fourth in Vision and Capability among 28 providers. This recognition highlights Concentrix's commitment to integrated AI support and a new wellness model for moderator care, reinforcing its position in the trust and safety services sector.
Concentrix Newest Technology Products Garner Prestigious Industry Recognition
Concentrix Corporation won five Product of the Year Awards from Customer Magazine for its innovative technology solutions, including Virtual SME Assistant and AIML support by Concentrix Trust & Safet...y, highlighting their focus on enhancing client value and innovation.
Concentrix AI Solutions Gain Prestigious Industry Recognition for Transforming the Customer Experience
Concentrix Corporation received two awards for its AI solutions: Best Predictive Analytics Solution for MyPeople, which reduces attrition, and Best Knowledge Management Solution for its Marketing Eng...agement Platform, enhancing AI-based marketing automation.
Concentrix Positioned as Highest Leader in Everest Groups B2B Sales Services PEAK Matrix Assessment 2024
Concentrix is recognized as the Highest Leader in Everest Groups B2B Sales Services PEAK Matrix Assessment 2024 for its AI integration, partner ecosystem, and client flexibility.
Concentrix Named a Strong Performer in The Forrester Wave: Customer Experience Strategy Consulting Services, Q4 2024
Concentrix has been recognized as a Strong Performer in The Forrester Wave: Customer Experience Strategy Consulting Services, Q4 2024, highlighting its industry expertise and ability to leverage best... practices for strategic advancement.
Agentic AI Applications Empower Advisors to Close More Deals
Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution provided actionable... insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.
Drowning in Customer Emails? Heres How a Global Logistics Giant Finally Came Up for Air.
Concentrix implemented an AI-driven logistics automation solution for a global logistics company, significantly enhancing email management. The system, integrating Azure storage and APIs, achieved ov...er 90% accuracy in intent classification and reduced response times from hours to seconds. This led to decreased operational costs and improved customer satisfaction, positioning the client as a digital transformation leader in logistics.
Generative AI & Application Management improves customer satisfaction
Concentrix partnered with a major Indian automotive manufacturer to deploy AI-driven application management services. By integrating generative AI and machine learning for incident triage, the client... achieved 40% faster response times, a 50% reduction in hot fixes, and doubled security in legacy code. This solution improved customer satisfaction, operational agility, and engineering efficiency in hybrid cloud environments.
Protected: Transforming Digital Operations for Scale and Speed
Concentrix partnered with a leading global short-form video platform to transform its digital operations, implementing a centralized knowledge hub and real-time coaching. This resulted in a 44% decre...ase in average handling time and a 30% drop in markdown instances for content moderation.
Protected: Rethinking Escalations for Faster, Smarter Customer Support
Concentrix implemented real-time notification triggers in a global ecommerce client's Workbench system, resulting in a 60% improvement in first response time, a 7% increase in Quality Assurance pass ...rates, and more consistent issue resolution for escalated customer support cases.
Protected: Online gaming Trust & Safety Case Study: Content moderation for Young Adults
Concentrix provided specialized trust and safety solutions for a major international gaming platform, deploying regional operation centers and expert teams to address online threats and moderate cont...ent for a rapidly growing, predominantly young user base across LATAM and APAC regions.
