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Compare Kayako vs Re:amaze

Comparison Summary

For Kayako vs Re:amaze comparison, Our AI algorithm looked at 5692 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Kayako and Re:amaze to solve their respective business needs.

Pros and cons of Kayako and Re:amaze

Kayako is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as Re:amaze is focused towards Customer Feedback Management with Social Media and Engagement Management with Chat .

logo Kayako

Focus area

Software Failure Risk

  • medium

logo Re:amaze

Focus area

Re:amaze is better than Kayako for

Software Failure Risk

  • low

About

Help Desk Software Kayako Unified Customer Service Software

Re:amaze - Customer service, live chat, and helpdesk ...

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

57

46

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management


sales review & feedback




sales call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more
  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting