cuspera logo CUSPERA

inSided vs Guru knowledge network: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of inSided vs. Guru knowledge network is based on a specific set of business needs and context. The comparison uses 4625 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and Guru knowledge network

inSided, Guru knowledge network, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

Guru knowledge network focuses on Knowledge Management, Training & Onboarding, Workflow Management with Chat, Content Management with Chat, etc.

"The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re ac...tually helping 50, 60, or 70 customers. " - Thomas Pel

"Guru enables us to share knowledge across multiple teams quickly and seamlessly. As well as trusting that the information that surfaces is current and verified by the people who own it. " - Ron Urbanski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo Guru knowledge network

Focus area

Guru knowledge network is better than inSided for

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Guru - Knowledge management software for the future of work

Age

2011

Financials

SERIES E

SERIES C

Business Need

Total Processes
(we found evidences for)

46

74

Total Goals
(we found evidences for)

11

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management

creating knowledge base


training & onboarding


searching for content

content publishing


customer feedback management

measuring customer satisfaction


contact list management


community building



products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

social media analytics


follower management


customer case management


sales document management

proposal & quote management


conversion management




business development




lead qualification: technographic


lead qualification

lead qualification: technographic


sales call management


account management



revenue cycle management




relationship management


sales review & feedback



promotion management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Enhance customer relationships

  • Shorten ramp up time

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase average basket value

  • Improve consistency

  • Improve visibility

  • Enter new markets internationally or locally

  • See 13 more

Top Channels

Channels Used

  • chat

  • Slack

  • offline

  • point of sale

  • e-mail

  • user generated content

  • blogs

  • website

  • phone calls

  • social media

  • on premises

  • promotions

  • causes and charity

  • trade shows

  • mobile

  • video

  • omnichannel

  • mobile app

  • events

  • review sites

  • games

  • Amazon

  • Facebook

  • Netflix

  • See 21 more
  • chat

  • Slack

  • offline

  • point of sale

  • e-mail

  • user generated content

  • blogs

  • website

  • phone calls

  • social media

  • on premises

  • promotions

  • causes and charity

  • trade shows

  • mobile

  • video

  • omnichannel

  • mobile app

  • events

  • review sites

  • games

  • Amazon

  • Facebook

  • Netflix

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting