InMoment vs. Zonka Feedback: Customer Feedback Management Solution Comparison 2025

Overview: InMoment and Zonka Feedback as Customer Feedback Management Category solutions.

InMoment excels in handling large-scale customer feedback from large enterprises, with strengths in analytics and 24/7 support. Zonka Feedback specializes in feedback collection and customer satisfaction improvement, catering to diverse small to mid-sized businesses and industries with its robust reporting features and focus on digital communication.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

InMoment and Zonka Feedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment provides a comprehensive suite for collecting feedback, measuring net promoter scores, and managing social media interactions, aligning well with customer engagement and feedback-based decision-making. read more →

Zonka Feedback focuses on extensive feedback collection and measuring customer satisfaction (CSAT), which supports businesses in enhancing their customer service and engagement strategies. read more →

Business Goals

InMoment aids in improving customer satisfaction and acquiring new customers, which can significantly enhance a company's customer engagement metrics and retention. read more →

Zonka Feedback boosts customer satisfaction and helps improve digital and social presence, supporting businesses in refining their digital marketing strategies. read more →

Core Features

InMoment is rich in analytics, custom reporting, and integration, making it a top choice for businesses that heavily rely on data-driven insights and extensive reporting capabilities. read more →

Zonka Feedback offers strong analytics and custom reports, essential for businesses looking for deep insights into customer feedback and trends in customer behavior. read more →

Vendor Support Preferences

InMoment offers robust 24/7 and email support, catering to large enterprises that need constant vendor assistance to manage complex feedback processes. read more →

Zonka Feedback provides continuous 24/7 support, which is particularly appealing to smaller businesses and mid-market firms that need reliable assistance while managing customer data. read more →

Segments and Industries

InMoment is widely used in large enterprises and sectors like IT and computer software, illustrating its capability in managing large-scale operations and technology-focused environments. read more →

Zonka Feedback is popular among small to mid-sized enterprises in healthcare, retail, and financial services, making it versatile for various low to moderately complex business environments. read more →

Operational Alignment

InMoment integrates smoothly with large enterprise operations, supporting comprehensive feedback management and customer engagement at scale. read more →

Zonka Feedback fits well in small to mid-sized business workflows, providing easy-to-use tools for feedback collection and customer interaction enhancements. read more →