Overview: InMoment and UserVoice as Customer Feedback Management Category solutions.
InMoment excels in handling large-scale customer feedback management, particularly benefiting large enterprises in IT sectors, with robust features like analytics and custom reports. UserVoice, preferred by mid-market and enterprise segments, provides strong support for international marketing and user-generated content, aiding industries in software and marketing. Users can depend on UserVoice's outstanding 24/7 support channel, aligning well with their operational needs.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
InMoment and UserVoice: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment supports collecting feedback, measuring NPS, and CSAT for comprehensive customer insight. read more →
UserVoice excels at collecting feedback, engaging in surveys, and managing communication effectively. read more →
Business Goals
InMoment focuses on improving customer satisfaction and acquiring new customers. read more →
UserVoice supports entering new markets and enhancing employee experiences. read more →
Core Features
InMoment features analytics, custom reports, and seamless data integration. read more →
UserVoice offers strong analytics, custom reporting, and ease of data migration. read more →
Vendor Support
InMoment offers 24/7 support complemented by email and chat assistance. read more →
UserVoice provides dependable 24/7 support as well as phone and chat options. read more →
Segments and Industries
InMoment is widely used by large enterprises, especially in IT and software industries. read more →
UserVoice serves enterprises and mid-market sectors, focusing on software and marketing industries. read more →
Operational Alignment
InMoment is designed for large-scale operations, integrating with extensive enterprise workflows. read more →
UserVoice aligns well with enterprises needing international marketing support and user engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
How does InMoment address your Collecting Feedback Challenges?
How efficiently Does InMoment manage your Engaging Conversational Surveys?
How efficiently Does InMoment manage your Helpdesk Management?
How does InMoment facilitate Contact List Management?
UserVoice in Action: Unique Use Cases
How does UserVoice facilitate Products & Pricelist Management?
How can UserVoice optimize your Communication Management Workflow?
What makes UserVoice ideal for Knowledge Management?
Alternatives
Integrations
Few InMoment Integrations
Few UserVoice Integrations
News
Latest InMoment News
InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service
InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.
How does InMoment facilitate Social Media Management?