InMoment vs. SurveyMonkey CX: Customer Feedback Management Solution Comparison 2025

Overview: InMoment and SurveyMonkey CX as Customer Feedback Management Category solutions.

InMoment excels in facilitating customer feedback management on a large scale, effective for enterprises in technology sectors who need comprehensive analytics and integration features. It is deeply integrated into workflows that require consistent customer engagement and large-scale feedback collection. SurveyMonkey CX, on the other hand, targets a more diverse range of industries with simpler needs, providing ease of use for smaller businesses and offering a variety of survey and feedback capabilities at a smaller scale. Both tools improve customer satisfaction but cater to different operational and strategic needs.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

InMoment and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment supports collecting feedback extensively and excels in measuring net promoter score, engaging conversational surveys, and managing helpdesk operations. read more →

SurveyMonkey CX also supports collecting feedback and measuring net promoter score, but in a more scaled down mode, suitable for smaller scale feedback and campaign management. read more →

Business Goals

InMoment primarily assists in improving customer satisfaction and acquiring customers, crucial for establishing thought leadership in technology-driven sectors. read more →

SurveyMonkey CX helps improve customer satisfaction and increase sales & revenue. It is oriented towards businesses aiming to grow their market share modestly. read more →

Core Features

InMoment stands out with advanced analytics, custom reports, and significant integration options, appealing to users who need detailed insights and seamless integration. read more →

SurveyMonkey CX features strong analytics and customer reporting, ideal for generating straightforward insights without complex integration needs. read more →

Vendor Support

InMoment offers robust vendor support including 24/7 support, ensuring that large enterprises can rely on continuous assistance in various operational aspects. read more →

SurveyMonkey CX provides 24/7 support, focusing on email and chat solutions, adequate for smaller enterprises requiring direct support options. read more →

Segments and Industries

InMoment serves large enterprises, mainly in computer software and IT services, indicating its suitability for tech industries. read more →

SurveyMonkey CX appeals to a broad industry base, including financial services and human resources, designed for enterprises looking for flexible survey solutions. read more →

Operational Alignment

InMoment is tailored for large-scale operational needs, fitting well within tech-driven environments that demand robust feedback management. read more →

SurveyMonkey CX caters to diverse operational scales, providing flexible deployment especially beneficial for mid-market and smaller enterprises. read more →