Overview: InMoment and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
InMoment and Forsta offer distinct strengths within customer feedback management. InMoment focuses on collecting feedback and measuring net promoter scores. It has robust support for large enterprises in the technology sector, prioritizing customer satisfaction and brand engagement. Forsta excels in market research and improving ROI. It is favored by research and consulting industries, supporting enterprise customers with comprehensive analytics and international market entry. Both products offer 24/7 support but differ in feature emphases and industry-specific applications.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
InMoment and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment focuses on collecting feedback and measuring net promoter scores, allowing businesses to engage customers effectively through surveys. read more →
Forsta supports market research and customer feedback collection, providing detailed insights for marketing campaigns and conversational surveys. read more →
Business Goals
InMoment helps businesses improve customer satisfaction and brand engagement, making it popular among companies aiming to enhance customer experiences. read more →
Forsta is designed to improve ROI and enters new markets, aligning with goals of expanding internationally and driving sales growth. read more →
Core Features
InMoment excels in analytics and custom reports, facilitating data-driven decisions with integration and security-focused tools. read more →
Forsta offers analytics and compliance features, with custom reporting to support comprehensive data analysis and seamless data migration. read more →
Vendor Support
InMoment offers extensive 24/7 support and multiple communication channels, catering to businesses needing constant assistance. read more →
Forsta provides 24/7 support, focusing on enterprises requiring robust help for complex feedback management. read more →
User Segments and Industries
InMoment is favored by large enterprises in IT, internet, and software industries, demonstrating its alignment with tech-heavy sectors. read more →
Forsta is utilized by research and management consulting industries, serving small to large enterprise segments efficiently. read more →
Operational Alignment
InMoment fits well within the operational workflows of large corporations, scaled for extensive feedback and engagement needs. read more →
Forsta aligns with market research operations, suitable for enterprises needing detailed analytics and survey management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
Why is InMoment the best choice for Collecting Feedback?
What benefits does InMoment offer for Engaging Conversational Surveys?
How can InMoment optimize your Helpdesk Management Workflow?
What solutions does InMoment provide for Contact List Management?
Forsta (formerly Confirmit) in Action: Unique Use Cases
Why is Forsta (formerly Confirmit) the best choice for Market Research?
How can Forsta (formerly Confirmit) enhance your Campaign Management process?
Integrations
Few InMoment Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest InMoment News
Latham Watkins Advises Press Ganey Forsta in Acquisition of InMoment
Press Ganey Forsta has announced the acquisition of InMoment, a customer experience technology company known for its AI and natural language processing capabilities. This deal brings together two leaders in experience measurement and analytics, expanding their combined offerings in customer and employee experience solutions.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
What solutions does InMoment provide for Social Media Management?