Overview: InMoment and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
InMoment and Forsta offer distinct strengths within customer feedback management. InMoment focuses on collecting feedback and measuring net promoter scores. It has robust support for large enterprises in the technology sector, prioritizing customer satisfaction and brand engagement. Forsta excels in market research and improving ROI. It is favored by research and consulting industries, supporting enterprise customers with comprehensive analytics and international market entry. Both products offer 24/7 support but differ in feature emphases and industry-specific applications.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
InMoment and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment focuses on collecting feedback and measuring net promoter scores, allowing businesses to engage customers effectively through surveys. read more →
Forsta supports market research and customer feedback collection, providing detailed insights for marketing campaigns and conversational surveys. read more →
Business Goals
InMoment helps businesses improve customer satisfaction and brand engagement, making it popular among companies aiming to enhance customer experiences. read more →
Forsta is designed to improve ROI and enters new markets, aligning with goals of expanding internationally and driving sales growth. read more →
Core Features
InMoment excels in analytics and custom reports, facilitating data-driven decisions with integration and security-focused tools. read more →
Forsta offers analytics and compliance features, with custom reporting to support comprehensive data analysis and seamless data migration. read more →
Vendor Support
InMoment offers extensive 24/7 support and multiple communication channels, catering to businesses needing constant assistance. read more →
Forsta provides 24/7 support, focusing on enterprises requiring robust help for complex feedback management. read more →
User Segments and Industries
InMoment is favored by large enterprises in IT, internet, and software industries, demonstrating its alignment with tech-heavy sectors. read more →
Forsta is utilized by research and management consulting industries, serving small to large enterprise segments efficiently. read more →
Operational Alignment
InMoment fits well within the operational workflows of large corporations, scaled for extensive feedback and engagement needs. read more →
Forsta aligns with market research operations, suitable for enterprises needing detailed analytics and survey management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
How does InMoment address your Collecting Feedback Challenges?
How can InMoment enhance your Engaging Conversational Surveys process?
How efficiently Does InMoment manage your Helpdesk Management?
How efficiently Does InMoment manage your Contact List Management?
Forsta (formerly Confirmit) in Action: Unique Use Cases
What Are the key features of Forsta (formerly Confirmit) for Market Research?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
Alternatives
Integrations
Few InMoment Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest InMoment News
US software company InMoment acquires local consulting firm brandXP
InMoment, a US customer intelligence software company, has acquired brandXP, a customer experience digital consulting firm, to expand its presence in the Asia Pacific region. This acquisition will lead to the establishment of offices in Melbourne and New Zealand, enhancing InMoment's investment in Australia.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms for the fourth consecutive time. This recognition underscores the strength of its Human Experience (HX) platform, which supports complex, regulated industries by providing scalable technology and AI-powered insights to enhance customer, employee, and market research programs.
How can InMoment optimize your Social Media Management Workflow?