Overview: Infor CRM and Servis.ai (formerly FreeAgent CRM) as CRM Category solutions.

Infor CRM and FreeAgent CRM both cater to enhancing customer relationships, though they emphasize different capabilities. Infor CRM excels in managing large contact lists and providing robust integration for large enterprises, often in manufacturing. FreeAgent CRM prioritizes engagement and collaboration, seeing frequent use in transportation and consumer services. Both offer 24/7 support, but Infor leans towards comprehensive security features while FreeAgent focuses on training and onboarding.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.

Infor CRM and Servis.ai (formerly FreeAgent CRM): Best activities based on customer satisfaction

Key Capabilities Supported

Infor CRM supports contact list management and engagement, ideal for managing large-scale outreach and lead history. read more →

FreeAgent CRM facilitates engagement management and collaboration, suitable for maintaining active customer interactions and teamwork. read more →

Business Goals

Infor CRM assists in enhancing customer relationships and increasing sales, aligned with growing market share for enterprises. read more →

FreeAgent CRM focuses on improving customer relationships and operational efficiency, targeting streamlined processes. read more →

Core Features

Infor CRM stands out with custom reporting and integration, catering to detailed analytics and seamless data flow. read more →

FreeAgent CRM's training and onboarding with analytics supports user transition and insight generation. read more →

Vendor Support

Infor CRM offers robust 24/7 support, covering email, chat, and phone preferences for diverse business needs. read more →

FreeAgent CRM provides extensive 24/7 support, emphasizing training and onboarding for effective implementation. read more →

Segments and Industries

Infor CRM is favored by large enterprises in manufacturing and IT, focusing on high-volume operations. read more →

FreeAgent CRM sees significant adoption in transportation and consumer services, accommodating mixed-size businesses. read more →

Operational Alignment

Infor CRM fits into workflows requiring extensive data integration and security, tailored for complex structures. read more →

FreeAgent CRM integrates smoothly into environments needing collaboration and proactive engagement. read more →

lightning

Applying your context and needs changes the comparison

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Popular in Industry

  • Manufacturing (23.0%)

  • Computer Software (14.0%)

  • Information Technology And Services (10.0%)

  • Transportation/Trucking/Railroad (37.0%)

  • Consumer Services (28.0%)

  • Education (19.0%)

Popular in Segments

  • SMB and MidMarket (78.0%)

  • Enterprise (22.0%)

  • SMB and MidMarket (95.0%)

  • Enterprise (5.0%)

Infor CRM in Action: Unique Use Cases

What Are the key features of Infor CRM for Contact List Management?

How efficiently Does Infor CRM manage your Campaign Management?

How efficiently Does Infor CRM manage your Helpdesk Management?

Servis.ai (formerly FreeAgent CRM) in Action: Unique Use Cases

What benefits does Servis.ai (formerly FreeAgent CRM) offer for Engagement Management?

How does Servis.ai (formerly FreeAgent CRM) facilitate Collaboration?

How does Servis.ai (formerly FreeAgent CRM) facilitate Workflow Management?

News

Latest Infor CRM news

Infor Appoints Yuka Kanemitsu as President and Representative Director ...

Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.

05/08/2026 - source