Overview: Infor CRM and Servis.ai (formerly FreeAgent CRM) as CRM Category solutions.
Infor CRM and FreeAgent CRM both cater to enhancing customer relationships, though they emphasize different capabilities. Infor CRM excels in managing large contact lists and providing robust integration for large enterprises, often in manufacturing. FreeAgent CRM prioritizes engagement and collaboration, seeing frequent use in transportation and consumer services. Both offer 24/7 support, but Infor leans towards comprehensive security features while FreeAgent focuses on training and onboarding.
Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.
Infor CRM and Servis.ai (formerly FreeAgent CRM): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Infor CRM supports contact list management and engagement, ideal for managing large-scale outreach and lead history. read more →
FreeAgent CRM facilitates engagement management and collaboration, suitable for maintaining active customer interactions and teamwork. read more →
Business Goals
Infor CRM assists in enhancing customer relationships and increasing sales, aligned with growing market share for enterprises. read more →
FreeAgent CRM focuses on improving customer relationships and operational efficiency, targeting streamlined processes. read more →
Core Features
Infor CRM stands out with custom reporting and integration, catering to detailed analytics and seamless data flow. read more →
FreeAgent CRM's training and onboarding with analytics supports user transition and insight generation. read more →
Vendor Support
Infor CRM offers robust 24/7 support, covering email, chat, and phone preferences for diverse business needs. read more →
FreeAgent CRM provides extensive 24/7 support, emphasizing training and onboarding for effective implementation. read more →
Segments and Industries
Infor CRM is favored by large enterprises in manufacturing and IT, focusing on high-volume operations. read more →
FreeAgent CRM sees significant adoption in transportation and consumer services, accommodating mixed-size businesses. read more →
Operational Alignment
Infor CRM fits into workflows requiring extensive data integration and security, tailored for complex structures. read more →
FreeAgent CRM integrates smoothly into environments needing collaboration and proactive engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Infor CRM in Action: Unique Use Cases
What solutions does Infor CRM provide for Contact List Management?
How does Infor CRM facilitate Campaign Management?
How can Infor CRM optimize your Helpdesk Management Workflow?
Servis.ai (formerly FreeAgent CRM) in Action: Unique Use Cases
What solutions does Servis.ai (formerly FreeAgent CRM) provide for Engagement Management?
What makes Servis.ai (formerly FreeAgent CRM) ideal for Collaboration?
What Are the key features of Servis.ai (formerly FreeAgent CRM) for Workflow Management?
Integrations
Few Infor CRM Integrations
Few Servis.ai (formerly FreeAgent CRM) Integrations
News
Latest Infor CRM News
Infor AI Helps Global Bakery Business to Rise - Perishable News
Zeelandia Group, a global bakery ingredients company, has deployed Infor Coleman AI to optimize product selection and pricing strategies, driving revenue growth and improved customer experience. Zeelandia began its digital transformation with Infor in 2017, implementing Infor CloudSuite Food & Beverage ERP and leveraging Infor OS for advanced AI-driven business operations.
