Infor CRM vs. Servis.ai (formerly FreeAgent CRM): Comparing Best CRM Solutions 2026

Overview: Infor CRM and Servis.ai (formerly FreeAgent CRM) as CRM Category solutions.

Infor CRM and FreeAgent CRM both cater to enhancing customer relationships, though they emphasize different capabilities. Infor CRM excels in managing large contact lists and providing robust integration for large enterprises, often in manufacturing. FreeAgent CRM prioritizes engagement and collaboration, seeing frequent use in transportation and consumer services. Both offer 24/7 support, but Infor leans towards comprehensive security features while FreeAgent focuses on training and onboarding.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.

Infor CRM Servis.ai (formerly FreeAgent CRM)
Key Capabilities Supported Infor CRM supports contact list management and engagement, ideal for managing large-scale outreach and lead history. → FreeAgent CRM facilitates engagement management and collaboration, suitable for maintaining active customer interactions and teamwork. →
Business Goals Infor CRM assists in enhancing customer relationships and increasing sales, aligned with growing market share for enterprises. → FreeAgent CRM focuses on improving customer relationships and operational efficiency, targeting streamlined processes. →
Core Features Infor CRM stands out with custom reporting and integration, catering to detailed analytics and seamless data flow. → FreeAgent CRM's training and onboarding with analytics supports user transition and insight generation. →
Vendor Support Infor CRM offers robust 24/7 support, covering email, chat, and phone preferences for diverse business needs. → FreeAgent CRM provides extensive 24/7 support, emphasizing training and onboarding for effective implementation. →
Segments and Industries Infor CRM is favored by large enterprises in manufacturing and IT, focusing on high-volume operations. → FreeAgent CRM sees significant adoption in transportation and consumer services, accommodating mixed-size businesses. →
Operational Alignment Infor CRM fits into workflows requiring extensive data integration and security, tailored for complex structures. → FreeAgent CRM integrates smoothly into environments needing collaboration and proactive engagement. →
lightning

Applying your context and needs changes the comparison

Infor CRM and Servis.ai (formerly FreeAgent CRM): Best activities based on customer satisfaction

Infor CRM in Action: Unique Activities

How can Infor CRM optimize your Contact List Management Workflow?
Infor CRM facilitates contact list management by allowing users to access, store, and manage contacts, accounts, and sales history. It also provides tools for tracking opportunities and interactions with contacts. However, Infor CRM lacks seamless integration with external contact management systems.
"...Easily accessible and managing contacts within the platform is easy to do...." Peer review by Dani B., CFO, Hospitality
What solutions does Infor CRM provide for Campaign Management?
Infor CRM Campaign Management facilitates the creation and execution of targeted marketing campaigns. It tracks campaign performance, integrates with email platforms, and allows for comprehensive lead and opportunity management. Limitations include inefficient print fulfillment capabilities.
"...Helped to create a targeted campaign for marketing purposes...." Peer review by Christopher Composto, Vice President eCommunications and Marketing, HR Dynamics
What solutions does Infor CRM provide for Helpdesk Management?
Infor offers helpdesk management capabilities, including support automation and call center automation. The system provides reporting and dashboard features to facilitate data analysis. However, customer feedback suggests that Infor's customer service is not as responsive as other vendors.
"...Small Medium Large $65.00/month/ user Sugar CRM Sales automation and forecasting, Support automation, Marketing lead management, Reporting and dashboard, Call center automation etc. ..." How CRM in Banking Software Raise business efficiency in 2020?

Servis.ai (formerly FreeAgent CRM) in Action: Unique Activities

What Are the key features of Servis.ai (formerly FreeAgent CRM) for Engagement Management?
FreeAgent CRM facilitates timely customer engagement by automatically assigning leads and sending follow-up reminders. nIt provides automated task management, push notifications, and customizable deal stages to optimize workflow efficiency.nFreeAgent CRM allows personalized email communications and automated lead generation to foster strong customer relationships.
"...Trainer was very patient, followed up on all my issues, and made training enjoyable and stress-free...." Peer review by Tom, LabShare Partners, LLC
What benefits does Servis.ai (formerly FreeAgent CRM) offer for Collaboration?
FreeAgent promotes team collaboration. nThe platform facilitates data sharing and efficient communication. nFreeAgent enables improved collaboration across various groups, including healthcare teams and communities.
"...FreeAgent empowers secure collaboration in Healthcare. ..." Resource Center
What solutions does Servis.ai (formerly FreeAgent CRM) provide for Workflow Management?
FreeAgent offers flexible workflow management capabilities, enabling users to customize workflows and set up automated processes. nThe platform integrates with Zapier, facilitating the creation of automated marketing workflows. nFreeAgent is limited in its integration capabilities, requiring a time-consuming setup process.
"...I am very optimistic the final result will work well with my workflows...." Peer review by Mireya M., Insurance Agent, Insurance

IT and Other Capabilities

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Business Setting

Infor CRM Servis.ai (formerly FreeAgent CRM)
Peer score 3.5 4.6
Peer insights 705 553
Top industries
Manufacturing 23.0%
Computer Software 14.0%
Information Technology And Services 10.0%
Transportation/Trucking/Railroad 37.0%
Consumer Services 28.0%
Education 19.0%
SMB and Mid-Market 78.0% 95.0%
Enterprise 22.0% 5.0%
Pricing Infor CRM

News

Latest Infor CRM news

NEOS by Argon & Co and Infor Partner to Strengthen Supply Chain Resilience Across Key ... - iTWire

Infor has partnered with NEOS by Argon & Co to enhance supply chain resilience in Asia Pacific. NEOS joins the Infor Partner Network, focusing on delivering Infor's Warehouse Management System across Australia, New Zealand, Japan, and Southeast Asia. The collaboration combines Infor's cloud-native technology with NEOS' expertise in supply chain and systems integration, aiming to modernize warehouse operations and improve supply chain performance.

01/09/2026 - source