Infor CRM vs. Scratchpad: Comparing Best CRM Solutions 2026
Overview: Infor CRM and Scratchpad as CRM Category solutions.
Infor CRM:
Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Scratchpad:
Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
Infor CRM and Scratchpad: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Infor CRM in Action: Unique Use Cases
Why is Infor CRM the best choice for Contact List Management?
Infor CRM facilitates contact list management by allowing users to access, store, and manage contacts, accounts, and sales history. It also provides tools for tracking opportunities and interactions with contacts. However, Infor CRM lacks seamless integration with external contact management systems.
"...We are yet to use Infor CRM to its maximum potential as we are only using it as a tool for the Sales Team, managing Leads, Contacts, Accounts, and Sales History...."
Peer review by Juan Alberto G.
What benefits does Infor CRM offer for Campaign Management?
Infor CRM Campaign Management facilitates the creation and execution of targeted marketing campaigns. It tracks campaign performance, integrates with email platforms, and allows for comprehensive lead and opportunity management. Limitations include inefficient print fulfillment capabilities.
"...We need a CRM that does all of that, plus tracks communications with the customer, tracks the ROI of our campaigns, tracks sales forecasts for the sales team, and aids the administrative positions to generate merged proposals for potential opportunities...."
Peer review by Penny Bell, Senior Account Manager, Bedford Cost Segregation
Why is Infor CRM the best choice for Engagement Management?
Infor CRM offers a comprehensive platform for managing customer interactions, providing insights and suggestions for optimizing customer engagement. This system integrates various functionalities such as note-taking, document organization, email management, and scheduling. However, the system's support for complex follow-up questions may be limited.
"...The goal is to have one integrated application that lets the user take notes, manage customer interactions, arrange customer hierarchies, do emails, organize and link documents, schedule the calendar, etc...."
Peer review by Scott W.
What makes Infor CRM ideal for Helpdesk Management?
Infor offers helpdesk management capabilities, including support automation and call center automation. The system provides reporting and dashboard features to facilitate data analysis. However, customer feedback suggests that Infor's customer service is not as responsive as other vendors.
How does Scratchpad address your Forecasting Challenges?
Scratchpad streamlines sales forecasting by simplifying pipeline management and opportunity updates. This tool allows for efficient adjustments to forecasts, saving time and improving accuracy. As a result, sales teams experience increased productivity and a cleaner CRM system.
What Are the key features of Scratchpad for Workflow Management?
Scratchpad helps users manage their workflows by providing a central location for notes, tasks, spreadsheets, and processes. Users can customize the platform to fit their specific needs and easily integrate it with existing systems like Salesforce. While Scratchpad offers a comprehensive workflow management solution, it currently lacks the ability to send emails directly through Salesloft.
How efficiently Does Scratchpad manage your Pipeline Management?
Scratchpad helps sales professionals manage their pipelines efficiently. nIt streamlines tasks and notes, centralizing information and improving forecasting accuracy. nThis leads to better pipeline visibility for management and saves time for sales teams.
"...Scratchpad has made my task and pipeline management much more efficient...."
Peer review by Alan C.
What makes Scratchpad ideal for Training & Onboarding?
Scratchpad offers a comprehensive onboarding experience that is tailored to the user's needs. The onboarding process is designed to help new users quickly learn how to use the platform effectively. Scratchpad's customer success team is dedicated to assisting users throughout the onboarding process.
Infor Appoints Yuka Kanemitsu as President and Representative Director ...
Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.
