Infor CRM and Commence are both robust CRM solutions, emphasizing different strengths. Infor CRM excels in managing large enterprises with comprehensive features like custom reporting and seamless data integration. Commence focuses on the technology sector with powerful capabilities in lead generation and AI-powered analytics. Both offer extensive support options, though Commence leads with broader 24/7 availability. Businesses must choose based on industry focus, support needs, and specific operational fit.
Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Commence: Commence offers top-rated CRM software designed for small businesses. Boost efficiency and manage operations effectively with their trusted solutions.
| Infor CRM | Commence | |
|---|---|---|
| Key Capabilities Supported | Infor CRM supports vital activities such as contact list and engagement management, with a focus on social media and lead management. → | Commence focuses on lead generation and campaign management, providing robust engagement and opportunity management capabilities. → |
| Business Goals | Infor CRM helps increase sales, enhance customer relationships, and improve ROI. → | Commence facilitates customer acquisition, enhances relationships, and boosts internal communications efficiency. → |
| Core Features | Infor CRM offers tailored custom reports, strong integration options, and easy data migration. → | Commence provides advanced analytics, seamless data import/export, and AI power features. → |
| Vendor Support | Infor CRM offers comprehensive 24/7 support, phone, chat, and email assistance. → | Commence provides expansive 24/7 support with additional options like phone, chat, and email support. → |
| Segments and Industries | Infor CRM primarily serves large enterprises, excelling in manufacturing and IT industries. → | Commence targets large enterprises with a particular focus on IT, software, and healthcare sectors. → |
| Operational Alignment | Infor CRM fits well into complex enterprise environments, aligning with varied communication channels. → | Commence integrates smoothly into tech-heavy workflows, optimizing phone calls and social media channels. → |
Applying your context and needs changes the comparison
Infor CRM and Commence: Best activities based on customer satisfaction
Most deployed common Activities for Infor CRM and Commence
How efficiently Does Infor CRM and Commence manage your Contact List Management?
"...Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook......" Peer review by Andrew Moore, Manufacturing
"...Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >..." Peer review by John M., CEO, Oil & Energy
What Are the key features of Infor CRM and Commence for Campaign Management?
"...Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received...." Peer review by User
"...We needed a CRM solution that could track leads, sales and service tickets, generate e-mail marketing campaigns and provide extensive reporting...." Testimonials for Commence CRM
How does Infor CRM and Commence address your Engagement Management Challenges?
"...Greater follow-up/task scheduling than with previous CRM...." Peer review by Jeff P.
"...We are able to capture our interactions with our customers...." Peer review by Dorothy C., Oil & Energy
Infor CRM in Action: Unique Activities
How can Infor CRM optimize your Helpdesk Management Workflow?
"...I have been researching Salesforce.com in the event that we decide as a company to switch, and the help & support materials with Salesforce is dramatically better then Infor...." Peer review by John Scales, Director of Telesales/Customer Service, West Chester Protective Gear
Commence in Action: Unique Activities
How does Commence address your Generation Of New Leads Challenges?
"...We needed a solution for managing our customers, new leads and the sales process...." Peer review by Mike Pieretti
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Infor CRM | Commence | |
|---|---|---|
| Peer score | 3.5 | 4.6 |
| Peer insights | 705 | 1506 |
| Top industries |
Manufacturing 23.0%
Computer Software 14.0%
Information Technology And Services 10.0%
|
Information Technology And Services 18.0%
Computer Software 10.0%
Hospital & Health Care 8.0%
|
| SMB and Mid-Market | 78.0% | 98.0% |
| Enterprise | 22.0% | 2.0% |
| Pricing | Infor CRM |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Infor CRM news
NEOS by Argon & Co and Infor Partner to Strengthen Supply Chain Resilience Across Key ... - iTWire
Infor has partnered with NEOS by Argon & Co to enhance supply chain resilience in Asia Pacific. NEOS joins the Infor Partner Network, focusing on delivering Infor's Warehouse Management System across Australia, New Zealand, Japan, and Southeast Asia. The collaboration combines Infor's cloud-native technology with NEOS' expertise in supply chain and systems integration, aiming to modernize warehouse operations and improve supply chain performance.
Latest Commence news
Commence And The Language Group Launch Fetch , A Patent - Pending Translation Solution , To Improve Patient Outcomes
Commence and The Language Group have launched Fetch, a patent-pending translation solution that integrates AI-powered, human-reviewed translations into EHR systems. This solution aims to improve patient outcomes by providing real-time, accurate discharge instructions in multiple languages, reducing readmissions, and ensuring compliance with healthcare regulations.
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