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Compare HubSpot Service Hub vs Help Scout

Comparison Summary

This comparison report of HubSpot Service Hub vs. Help Scout is based on a specific set of business needs and context. The comparison uses 6684 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing HubSpot Service Hub and Help Scout

HubSpot Service Hub, Help Scout, Teamsupport, SupportBee, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

"A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. " - Doug Dotts

"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than Help Scout for

Software Failure Risk

  • medium

logo Help Scout

Focus area

Help Scout is better than HubSpot Service Hub for

Software Failure Risk

  • medium

About

Customer service software to answer customer queries and issues.

Help Scout | Simple Customer Service Software and Education

Age

2006

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

76

71

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction

measuring net promoter score



engagement management

engaging and following up


workflow management


training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


sales call management

meeting management

call transcription


sales document management

proposal & quote management

contract management


generation of new leads


social media management

social media analytics



advocacy management




rating and review management


content management


lead qualification

lead qualification: technographic




campaign management

campaign monitoring


conversion management


loyalty management

customise loyalty program



lifetime value management




relationship management




discount management


promotion management


pipeline management


sales review & feedback


products & pricelist management



customer case management


revenue cycle management


competitive intelligence


community building


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more
  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting